My family of four stayed in this hotel for a week long trip to Hong Kong. The hotel location was great - 5 minute walk to subway, buses, trams, ferries. There are plenty of food and shopping options close by with Central only a 15 min walk or 1 subway stop. The breakfast was very basic (toast, roll or croissant with jam, juice and coffee). It was disappointing to not have coffee/tea/milk provided in the room despite there being a kettle and cups. Hotel guests have to travel down to level 3 to get a coffee and take it back to your room. Our biggest challenge with the hotel was the beds. Both beds were VERY hard. After just two days, our whole bodies ached. Way too hard for us - but perhaps suits other people. The staff that we encountered were all very helpful and polite!