Fortune Hong Kong Seafood Restaurant - 4 min walk
SSC Shawarma Center - 6 min walk
88th Street - 6 min walk
About this property
SureStay Plus Hotel by Best Western AC LUXE Angeles City
SureStay Plus Hotel by Best Western AC LUXE Angeles City offers a great location, putting you within a 15-minute walk of Walking Street and Clark Freeport Zone. After having fun at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Also, this hotel is within a 15-minute walk of SM City Clark. Fellow travelers love the helpful staff.
Languages
English, Filipino
At a glance
Hotel size
56 rooms
Arriving/Leaving
Check-in time starts at 2:00 PM
Express check-out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Working away
24-hour business center
Services
24-hour front desk
Concierge services
Facilities
Safe-deposit box at front desk
An outdoor pool
Outdoor entertainment area
Outdoor furniture
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in hallways
Handrails in stairways
Hand-held showerheads
Doorbell and phone notification
Lever door handles
Wheelchair-width doorways
Phone accessibility kit
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Slippers
Iron/ironing board (on request)
Sleep well
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Rainfall showerhead
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Free local calls
Desk chair
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: PHP 20.00 per person, per night
Optional extras
Continental breakfast is offered for an extra charge of approximately PHP 300 for adults and PHP 300 for children
Policies
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards, debit cards and cash.
Also known as
SureStay Plus Hotel by Best Western AC LUXE Angeles City Hotel
Frequently asked questions
Is there a pool at SureStay Plus Hotel by Best Western AC LUXE Angeles City?
Yes, there's an outdoor pool.
Are pets allowed at SureStay Plus Hotel by Best Western AC LUXE Angeles City?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at SureStay Plus Hotel by Best Western AC LUXE Angeles City?
Yes, there's free self parking.
What are the check-in and check-out times at SureStay Plus Hotel by Best Western AC LUXE Angeles City?
You can check in starting at 2:00 PM. Check-out time is noon. Express check-out is available.
Is there an onsite casino at SureStay Plus Hotel by Best Western AC LUXE Angeles City?
No, this hotel doesn't have a casino, but Casino Filipino (6-min walk) and Royce Hotel and Casino (8-min drive) are both nearby.
What is there to do at SureStay Plus Hotel by Best Western AC LUXE Angeles City and nearby?
SureStay Plus Hotel by Best Western AC LUXE Angeles City has an outdoor pool.
Are there restaurants at or near SureStay Plus Hotel by Best Western AC LUXE Angeles City?
Yes, there's an onsite restaurant.
What's the area around SureStay Plus Hotel by Best Western AC LUXE Angeles City like?
SureStay Plus Hotel by Best Western AC LUXE Angeles City is a short 6-minute walk from Walking Street and 10 minutes' walk from Clark Freeport Zone.
SureStay Plus Hotel by Best Western AC LUXE Angeles City Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
2/10 Poor
November 20, 2024
Horrible
The walls are soo thin you can sing along with the karaoke all night. During day there is drilling at the pool so you can't use the facilities not the room (since it's too loud). The aircons leak water. The toilet is made out of glas with a sensor so you don't get privacy and you wake up your partner. Also they don't accept amex.
jonatan
jonatan, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 29, 2024
Luis
Luis, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
October 18, 2024
Nicest staff ever!!!!. Thanks
James
James, 3-night trip
Verified Hotels.com guest review
2/10 Poor
September 2, 2024
Parking is 40dollars a day with broken elevator
DIOMEDES
DIOMEDES, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
September 1, 2024
Arron
Arron, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
August 13, 2024
Excellent service. Good breakfast at a good price. Close to walking street without the noise/traffic.
Daniel
Daniel, 4-night trip
Verified Orbitz guest review
8/10 Very Good
July 30, 2024
Michael
Michael, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
June 18, 2024
Business trip to Angeles
Clean hotel. Good location to walking street and food.
Gino
Gino, 5-night business trip
Verified Hotels.com guest review
6/10 Good
May 27, 2024
The place is nice for a short trip.
James
James, 2-night trip
Verified Expedia guest review
8/10 Very Good
May 20, 2024
Micheal
Micheal, 8-night trip
Verified Orbitz guest review
10/10 Exceptional
May 3, 2024
Staff was friendly and helpful
Benedicta
Benedicta, 4-night trip
Verified Orbitz guest review
4/10 Fair
March 30, 2024
Be very wary here. Great staff, lots of problems
The staff are amazing and wonderful! We ultimately were in a room that was very comfortable. Here are the issues with this place: 1)Our first room had no hot water; 2) Many of the alternative rooms smelled like raw sewage on a rainy night. You MUST check your room before agreeing to stay; 3) Very weird checkout experience. I advised the front desk that I accidentally dropped a glass of water. I cleaned up the mess, but thought they should know a glass needed to be replaced (as a courtesy). The front desk response was that i needed to pay 200 pesos ($4 US) before I could leave to replace the 40 cent glass. In years of extensive travel I have never been at a hotel so weird and petty. I advise considering other options in Angeles before choosing this hotel.
Bruce
Bruce, 3-night trip
Verified Hotels.com guest review
8/10 Very Good
February 1, 2024
Oliver
Oliver, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
November 24, 2023
Estela
Estela, 4-night trip
Verified Expedia guest review
10/10 Exceptional
November 15, 2023
i liked that the Wifi did not drop out, the cleaners would video tape themselves cleaning the rooms which is good for security purposes. the indoor pool looked very nice.
My only concern which is in no way a fault on the Hotels end was that the street locals would try petty theft tactics
Stefan
Stefan, 3-night trip
Verified Expedia guest review
10/10 Exceptional
November 5, 2023
I would like to say that the staff was the friendliest of the hotels that i have stayed in the entire country. The hotel was undergoing some improvements that made rating it any higher a bit improbable. I think a higher rating scale would improve the ratings by me. At any rate my overall rating would be about 4.3 or 4.4.
Carl
Carl, 3-night trip
Verified Expedia guest review
10/10 Exceptional
November 5, 2023
Good one.
Was a great stay Rio and Ed where very helpful. The room was clean. Parking was a bit problematic as they are limited. Hotel is right infront of the road so not much parking spot. But overall it was a pleasant stay.
Maria
Maria, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
October 16, 2023
The Staff Was Really helpful and a pleasure to speak with. Everything was in walking distance as well. Will definitely stay here again 9/10
jamarquis
Verified Travelocity guest review
10/10 Exceptional
September 3, 2023
I found the entire staff to be really nice. Particularly I want to thank Eds, Lorna, Kris, and Sandra for being so helpful during my stay. I would definately stay there again. :)
Alan
Alan, 17-night romance trip
Verified Expedia guest review
8/10 Very Good
August 29, 2023
It is roomy and well laid out but the lights and air conditioning units were not working well.
Superior services of the staff to name a few: Roze, Sandra, Mike, Eds, Lorna and Joel.
The breakfast food is so greasy but the attendant is quick and respectful.
Vellie
Vellie, 3-night trip
Verified Expedia guest review
10/10 Exceptional
August 24, 2023
I love the staff so friendly and they know me by name. If I needed anything they were there. They kept my room clean, fresh towels. I will come here again. The prices was good when I booked the room. If any of my friends decide to come to the Philippines In Angeles city I definitely will recommend this hotel to them. Also I think every staff member should be rewarded from morning to evening shifts. If any person that stayed here and gave a bad review they’re are lying!! Once again this place is awesome!!!
troy
troy, 5-night trip
Verified Expedia guest review
10/10 Exceptional
August 21, 2023
A very comfortable stay in spacious, modern and clean rooms. Comfortable bed, good shower and decent wifi. The gem of the stay was the staff, always friendly and helpful even going out of their way to help with a few things I needed to do.
Geoffrey
Geoffrey, 7-night trip
Verified Expedia guest review
10/10 Exceptional
May 21, 2023
Comfy beds!
Micaela
Micaela, 3-night trip
Verified Expedia guest review
8/10 Very Good
May 20, 2023
I feel the staff could have been better utilized. During my stay there seemed to be idle staff members congregating around the facility with very little guidance from management. It began to get ackward swimming in the pool while eight staff members are either staring at you fron the balcony or the kitchen area.
Also the staff members who work by the bar and kitchen should receive additional training on proper hygene practices. While I was eating my meal I witnessed one of the staff popping their pimples while looking at his reflection in the mirror by the bar. It was quite unappetizing.
Jonathan
Jonathan, 11-night trip
Verified Expedia guest review
10/10 Exceptional
May 10, 2023
Very good hotel. Quiet and comfortable. Very friendly and professional staff. The pool was a nice feature.