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Aparthotel

Portal House Apartments

3.0 star property
City-center aparthotel, steps from Royal Road

Choose dates to view prices

Photo gallery for Portal House Apartments

1 bedroom, premium bedding, minibar, in-room safe
Private kitchen
1 bedroom, premium bedding, minibar, in-room safe
Garden
Reception
Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Spa
  • 24/7 front desk
  • Air conditioning
  • Parking available

Main amenities (12)

  • 20 smoke-free apartments
  • Housekeeping (on request)
  • Spa services
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front-desk safe
  • Conference space
  • Meeting room
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Children stay free
  • Microwave
  • Television
  • Garden
  • Coffee/tea maker
  • Blackout drapes/curtains
The current price is P5,372
P7,746 total
includes taxes & fees
Nov 16 - Nov 17

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Superior Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cribs/infant beds
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

Highlights

Individually decorated
Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
  • 21 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

1 bedroom, premium bedding, minibar, in-room safe

Junior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

Living area

Senior Apartment

Highlights

Air conditioning
Heating
Free cribs/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

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About the neighborhood

Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Cloth Hall - 5 min walk - 0.4 km
  • Wawel Castle - 14 min walk - 1.2 km

Getting around

  • John Paul II - Balice Airport (KRK) - 28 min drive
  • Turowicza Station - 8 min drive
  • Kraków Łobzów Station - 13 min drive
  • Kraków Główny Station - 17 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪House of Beer - ‬1 min walk
  • ‪Bull Pub - ‬2 min walk
  • ‪Milkbar Tomasza - ‬1 min walk
  • ‪Taj - ‬2 min walk
  • ‪Wódka - ‬1 min walk

About this property

Portal House Apartments

Portal House Apartments puts you in a great location, within a 15-minute walk of Main Market Square and Wawel Castle. Free perks include WiFi and buffet breakfast daily between 7:00 AM and 10:00 AM. Apartments offer up nice touches like premium bedding, rainfall showerheads, and pillow menus. Fellow travelers love the helpful staff.

At a glance

DONE

Property size

    • 20 apartments
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 25+ Mbps; 2-device limit)
LOCAL_PARKING

Parking

    • Offsite parking nearby (PLN 100 per day; reservations required)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Pool/Spa

  • Massages
  • Spa services
  • Sports massage
  • Deep-tissue massages

Internet

  • Free WiFi, with speed of 25+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and transportation

  • Offsite parking within 820 ft (PLN 100 per day); reservations required
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Refrigerator (mini)
  • Microwave
  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle

Dining

  • Free buffet breakfast available 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Minibar

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Shower
  • Rainfall showerhead
  • Shampoo
  • Toilet paper
  • Hair dryer
  • Towels provided
  • Soap

Entertainment

  • 32-inch LCD TV with satellite service
  • Pool or billiards table

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 1 meeting room
  • Laptop workspace
  • Conference space (377 square feet)

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Safe
  • Housekeeping (on request)
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • In-room massages
  • Banquet hall

Location highlights

  • Near a train station
  • In the city center
  • In the historical district
  • Near outlet shopping

Things to do

  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 20 rooms
  • Eco-friendly cleaning products provided

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 120 per vehicle (one-way, maximum occupancy 3)

Parking

  • Parking is available nearby and costs PLN 100 per day (820 ft away)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

Does Portal House Apartments offer free cancellation for a full refund?

Yes, Portal House Apartments does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Portal House Apartments?

Sorry, pets aren't allowed.

Is airport shuttle service offered by Portal House Apartments?

Yes, an airport shuttle is available. The charge is PLN 120 per vehicle one-way.

What are the check-in and check-out times at Portal House Apartments?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM. Contactless check-out is available.

What is there to do at Portal House Apartments and nearby?

Have fun during the warmer months with activities nearby such as cycling. Enjoy amenities like spa services and a garden.

What's the area around Portal House Apartments like?

Portal House Apartments is in Kraków Old Town, a short 3-minute walk from Main Market Square and 14 minutes' walk from Wawel Castle.

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Reviews

Portal House Apartments Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.4

Eco-friendliness

9.8

Property conditions & facilities

What guests liked

  • Breakfast was consistently excellent with a great selection of foods and friendly staff. (34 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Breakfast
Location
Room
Bed
Service staff
Bathroom
Family friendly
Walking
Old town
Apartment

Reviews

10/10 Exceptional

3 nigjts

We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Jon, 3-night trip

10/10 Exceptional

Very good hotel. Good internet. Spacious rooms. Standard breakfast. The location is quiet and central
Steffen, 3-night trip

10/10 Exceptional

Perfect located hotel

The rooms are neat and tidy. Beds a bit hard and uncomfortable. Staff at the reception and in the breakfast restaurant were very helpful. Really nice people working at the hotel - willing to help and advise. They made us feel welcome. The location of the hotel is perfect - right in the center of the old town and just a short walk from the main square.
Sophie, 5-night trip

10/10 Exceptional

Wonderful stay!

We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Kate, 4-night trip

10/10 Exceptional

Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Harriet, 2-night trip

10/10 Exceptional

Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Iwona, 3-night trip

8/10 Very good

Location was great, cleanliness and breakfast as well. Friendly staff. Comfortable bed. The only thing was that the AC was working so poorly. I could never really tell if it was working at all. I could see the receptionist change the AC settings in the hallway, but if any cold air was entering my room, I didn't notice. I would definately come back (and hope to do so next year), but because of the hot room (=bad sleep) I would avoid the summer. Otherwise I would highly recommend this hotel.
Spacious and clean bathroom.
Not huge breakfast, but definitely big enough.
Hard floors. Me like.
Magnus, 1-night trip

10/10 Exceptional

Awesome Job Woytek

Place and roo. Was awesome. The front desk (Woytek) went above. Willing to help.
Carlo, 1-night trip

10/10 Exceptional

What a wonderful stay we had at portal apartments. Very good location. Accessible. I would like to say that the showers were great but maybe having a wet room would be an upgrade. My mum fell getting into the shower. There is no spa on site as like it states on Expedia but they have people come in for massages reasonable priced too! Lovely little balcony. Breakfast was great those cakes were to die for. Many thanks for a lovely stay. Leanne
Leanne, 4-night trip

6/10 Good

Too noisy
Mai, 2-night trip

8/10 Very good

Great location to area
Robyn, 5-night trip

10/10 Exceptional

Great stay in the heart of Krakow

Everything was great at our stay. Breakfast, room, people, best recommendations!
Gro, 4-night trip

8/10 Very good

The only negative of this hotel was the air conditioning - the system is controlled by the staff and it is shared between rooms. For some reason the staff turn of the air conditioning on our third night and we had to go downstairs at midnight to have them turn it back on.
Mitchell, 4-night trip

10/10 Exceptional

The apartments are in a great location for both the old town and the Jewish district. Everything is walkable and organised trips pick up within 5 mins walk maximum. The room was spotless, bathroom modern, breakfasts good and the staff were great. On 2 mornings we needed to leave before breakfast started at 7am so they made us breakfast boxes to take with us at no extra cost. I would thoroughly recommend this to anyone visiting Krakow.
Julia, 3-night trip

10/10 Exceptional

We loved this hotel! It was so nice inside and the staff were really nice. My family will stay again, for longer.
Andy, 2-night trip

10/10 Exceptional

3-night Trip for Friends

Lovely, comfortable and spacious apartment in the old town. The reception staff were excellent, and helpful throughout our stay. Thoroughly recommend this accommodation.
Matthew, 3-night trip

8/10 Very good

The Breakfast was excellent. The Old Town was near and beatiful.The sight out of the window was not good.
Kati Eva Catherine, 5-night trip

6/10 Good

We liked the location close to the market square.we enjoyed the breakfast.We liked the room and the en-suite. The main problem we had was the air conditioning was not always on and during the night we had to open the windows even though it was 3.30 in the morning we had noise all night long with people shouting in the street .,We spoke to reception to put on the air conditioning all night but this was not done . So the following evening I spoke to the young lady on the reception and she switched it on in a box outside our room .When it’s been so hot you need the windows open but with the noise outside you can’t . Our room was 7.3 on the fourth floor .There are also a bar opposite the apartment and one each end of the road .Out of the five nights we stayed 3 nights Thursday until Sunday we did not sleep.
DAVID, 5-night trip

8/10 Very good

great location

The Portal House Apartments are so conveniently located in the historic district. Within walking to most places I wished to go. Staff was very helpful and friendly. The only reason for 4, not 5 star rating is that even with an elevator, there were many steps to navigate to get to your room and with heavy luggage, not as easy. My fault, I know for having so much stuff. Breakfast was very nice, Room was comfortable, shower nice and big. Good storage. Clean.
Danielle, 4-night trip

8/10 Very good

Could be better without lies.

Good location, good condition.. but ... no aircondition, just lies that it will be fixed tomorrow.. we've been there for a week.... tomorrow never ends... for the price - it is not appropriate... Lies are never appropriate!!!! Breakfast also not the best you'll find.. in the bathroom you will find soap... that is all...
7-night trip

8/10 Very good

Limpieza
ana i, 4-night trip

10/10 Exceptional

Værelset og beliggenheden var absolut fantastisk. Morgenmaden var super god og varieret. Rent, pænt og meget hjælpsomt personale.
Jim Ostermann, 4-night trip

10/10 Exceptional

Spotlessly clean, perfect location....stay here
Kelly, 3-night trip

10/10 Exceptional

Wonderful stay at Portal House Apartments! The location is fantastic, right in the heart of Krakow and very close to everything. The apartment was big, nicely decorated and very clean. The bathroom was spacious and beautiful and everything felt well taken care of. The best part was definitely the amazing staff. They welcomed me with warm smiles and made me feel at home right away. So kind and helpful! Breakfast was great to! Lots of choices and everything fresh and tasty. I can really recommend staying here if you appreciate cleanliness, friendly people, and a perfect central location. Thank you so much for making my time in Krakow so much better. Staying at your place was a real highlight of my trip.
Mariana, 3-night trip

10/10 Exceptional

El mejor hotel que me hospede durante mi viaje ! Muy bonito , muy buena atención y el desayuno delicioso !
SUSANA MONTSERRAT, 2-night trip