6/10 Good
Feb 6, 2025
Great place except for the power outage
The hotel has great location. It is 1-2 minute walk from the palace of sintra. The beds, sheets and towels were very fine. Decor was beautiful considering it was retrofitted from a very old building.
However there were several issues during our stay. Communication regarding how to locate the place was confusing. It would have been better if they told you to start at palace of sintra and walk 1-2 minutes down the hill towards the only Tandoori restaurant. It was just past this restaurant. The QR code to open gate to city centre did not work. I felt bad for our uber driver. The power went out at 10pm, on a very cold night. They could not restore electricity (there is no one at property). They did offer to relocate us. However we would have had to repack everything, wake up the children and locate another property in the dark. Due to the power outage the fire alarm in our room kept blinking and I was unable to sleep.
I wish they had staff at the property. They are quick to respond to messages.
Overall it was a bad stay mainly due to the power outage (the properties surrounding had power). I am not sure if the they can
mitigate this due to the age of this village and property or with a backup generator.
Verified traveler
1-night family trip
Verified Hotels.com guest review