Honestly felt like we got scammed. We booked a Suite with a balcony, but the room we got couldn't have been more different from the pictures. The pictures showed a split level room with a living area on the lower floor including a sofa and a desk then a balcony. The actual room (room 7) instead had a corridor with a bath in the corner (very strange) then opened to a balcony. Then a mezzanine with a bed, which had no windows or any kind of natural light. There was no sofa, no desk and no separate living space, hence definitely not a 'suite'. When we asked the hotel about this they said that some rooms were indeed better than others and that the rooms in the pictures were reserved for guests who booked directly with the hotel and not available via hotels.com, Expedia etc. Hence the scam, since these are the very photos they are using to advertise these rooms on those sites. Other annoying things made this a very sub par stay, such as no ability to turn off the lights on the balcony meaning the rooms were bright all night long, no coffee making facilities in the room, and a general wear and tear for all the furniture in the room.