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Kampala Serena Hotel

5.0 star property
Luxury hotel in Kampala with 6 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kampala Serena Hotel

Couples treatment rooms, sauna, spa tub, steam room, body treatments
Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, sun loungers
Cleanliness standards
Balcony view
2 bars/lounges, Champagne bar

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Free breakfast
    Free breakfast
  • Gym
    Gym
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
The price is P11,757
P14,034 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton linens
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Business Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Smart TV
Pillow menu
Blackout drapes/curtains
  • 81 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton linens
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
Egyptian cotton linens
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Smart TV
Pillow menu
Blackout drapes/curtains
Pillowtop bed
Egyptian cotton linens
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Egyptian cotton linens
Down duvet
Blackout drapes/curtains
Pillowtop bed
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

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Spa
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8.0 out of 10, Very Good, (193)
The price is P9,986
P11,901 total
includes taxes & fees
Dec 13 - Dec 14
Sheraton Kampala Hotel
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About the neighborhood

Map
Kintu Road, Kampala, 256

What's nearby

  • Uganda Golf Course - 8 min walk
  • The Acacia Mall - 2 min drive
  • Makerere University - 3 min drive
  • St. Francis Hospital - Nsambya - 3 min drive
  • Embassy of the United States - 4 min drive

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The PUB - ‬11 min walk
  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Garden City Rooftop - ‬10 min walk
  • ‪Lotus Mexicana Cantina and Beach Bar - ‬4 min walk
  • ‪Asian Fusion Restaurant - ‬8 min walk

About this property

Kampala Serena Hotel

Enjoy your visit to Kampala with a stay at Kampala Serena Hotel. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and The Pearl Restaurant, one of 6 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, French

At a glance

Hotel size

  • 152 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: noon; Check-in end time: 6:00 PM
  • Express check-in available
  • Late check-in subject to availability
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–10 AM
  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Baby bath

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Winery release events

Working away

  • Business center
  • 16 meeting rooms
  • Conference center (10290 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 150.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property accepts credit cards. Cash is not accepted.
Property Registration Number 61491

Also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel offer free cancellation for a full refund?
Yes, Kampala Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kampala Serena Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
Are pets allowed at Kampala Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Kampala Serena Hotel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Kampala Serena Hotel?
Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.
What are the check-in and check-out times at Kampala Serena Hotel?
Check-in start time: noon; Check-in end time: 6:00 PM. Check-out time is 10 AM. Express check-in is available.
What is there to do at Kampala Serena Hotel and nearby?
Onsite recreation at Kampala Serena Hotel includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Kampala Serena Hotel?
Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining.
What's the area around Kampala Serena Hotel like?
Kampala Serena Hotel is in the heart of Kampala, a short 8-minute walk from Uganda Golf Course and 11 minutes' walk from The Parliament of the Republic of Uganda.

Kampala Serena Hotel Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Aegis, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Reem, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Ken, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Ramesh, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Simply excellent place to stay
Momodou, 2-night business trip
Verified Expedia guest review

8/10 Very Good

A lush oasis
Great location, beautiful grounds - a lush oasis in the middle of the city. Service excellent, especially in executive lounge. Food offering not brilliant but still good enough.
Richard, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Beautiful and classy but please please change or update your pillows. Someone booking a good room means they want a good rest. It’s terrible when you can’t sleep because you can feel the age lumps in your pillows. Everything else was great!
Shaheen Abdulgani A., 2-night family trip
Verified Expedia guest review

8/10 Very Good

The grounds and professional staff
Deve, 3-night business trip
Verified Expedia guest review

8/10 Very Good

CHINTAN, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ian, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

SANDRA, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Kirit, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yasin, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Simply the best place to stay in Kampala
Momodou, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Beautiful Property
Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Tijuana, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Aging and lack of maintenance. Services are sloth pace.
Edwin, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Edward A, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jan, 2-night trip
Verified Expedia guest review

4/10 Fair

I like
Mumbere, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Beautiful property
Faridah, 4-night trip
Verified Orbitz guest review

8/10 Very Good

We loved it. But the pool area closes too early. And mosquitos kept on attacking me😀 Such a wonderful hotel should have a Michelin restaurant. To do so the Pearl restaurant should change the menu. When i heard the name - the Pearl restaurant i thought that they where serving lokal dishes from different plages in Uganda. This is a tip. Uganda has so much to offer. You could turn ugandas different lokal dishes in a unique and exclusive way. In the Wine champagne bar- cocktails should be with lokal ingredients and garnishing. Make seasonal cocktails. You could have gin & tonic Uganda waragi with tonic water. With Uganda waragi - you can make cocktails with different flavours like pineapple cocktail, mango cocktail, Uganda has rim and sweet wine - use it in cocktails.
Mariah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Maddaline, 4-night trip
Verified Orbitz guest review

10/10 Exceptional

NEIL, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This is a luxurious hotel, with beautiful grounds and pools. The Deluxe rooms are large and have everything you might need including a huge desk and a sitting area; the beds are very comfortable, and the bathroom has a bathtub and a shower. I loved the service provided by the staff at the Lakes Restaurant, especially Yona. In general, the staff were very professional and friendly. They made us feel welcomed. There is really nothing to dislike about Serena. My son loved our weekend here.
Sandra, 2-night family trip
Verified Expedia guest review