The Ritz-Carlton, Shenzhen

Luxury hotel with full-service spa, connected to the convention center, near Shenzhen Convention and Exhibition Center

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Where to?

Dates

June 2025

July 2025

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers

Couples treatment rooms, sauna, hot tub, steam room, body treatments

1 bedroom, premium bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Experience luxury and tranquility at The Ritz-Carlton, Shenzhen. Enjoy a refreshing Thai massage or aromatherapy treatment at the spa, bask in the sun by the pool with loungers and umbrellas, or unwind with yoga classes. With 3 on-site restaurants serving international cuisine and helpful staff available around-the-clock.

Exceptional

Popular amenities

Airport transfer
Electric vehicle charging point
Bar
Pool
Spa
Free parking

Main amenities (12)

Daily housekeeping
3 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool and 2 hot tubs
Breakfast available
24-hour fitness center
Sauna
Steam room
Pool bar
24-hour room service
Coffee shop/cafe
Massage/treatment rooms

For families (6)

Free cribs/infant beds
Private bathroom
Separate bathtub and shower
Separate sitting area
Television
Garden

P11,792 total

includes taxes & fees

Jun 15 - Jun 16

Room options

All rooms

1 bed

2 beds

Showing 21 of 21 rooms

Premier King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Down duvet

City view
55 sq m
Sleeps 3
1 King Bed

Club Executive King Bed Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

City view
104 sq m
Sleeps 3
1 King Bed

Deluxe King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Down duvet

City view
50 sq m
Sleeps 3
1 King Bed

Club Deluxe King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

City view
50 sq m
Sleeps 3
1 King Bed

Club Executive Twin Bed Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
104 sq m
Sleeps 3
2 Double Beds

Premier Suite

Highlights

Balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

104 sq m
Sleeps 3
1 King Bed

Club Premier King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
55 sq m
Sleeps 3
1 King Bed

Deluxe Garden View Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

50 sq m
Sleeps 3
2 Double Beds

Premier Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

City view
55 sq m
Sleeps 3
2 Double Beds

Deluxe Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

City view
50 sq m
Sleeps 3
2 Double Beds

Club Premier Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
55 sq m
Sleeps 3
2 Double Beds

Club Deluxe Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
50 sq m
Sleeps 3
2 Double Beds

Design Garden View King Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

50 sq m
Sleeps 3
1 King Bed

Design Premier King Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

City view
55 sq m
Sleeps 3
1 King Bed

Design Garden View Twin Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

50 sq m
Sleeps 3
2 Double Beds

Design King Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

City view
48 sq m
Sleeps 3
1 King Bed

Deluxe Garden View King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

50 sq m
Sleeps 3
1 King Bed

Design Twin Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Blackout drapes/curtains

City view
50 sq m
Sleeps 3
2 Double Beds

The Ritz-Carltion Suite

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

City view
446 sq m
Sleeps 3
1 King Bed

Carlton Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
118 sq m
Sleeps 3
1 King Bed

Club Junior Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

City view
62 sq m
Sleeps 3
1 King Bed

Similar properties

Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Pool
Spa
Airport transfer
Free parking

P11,819 total

includes taxes & fees

Jun 16 - Jun 17

About the neighborhood

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
Coco Park Shopping Center - 1 min drive - 0.7 km
Huanggang Border Crossing - 2 min drive - 2.1 km
Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
Huaqiangbei - 3 min drive - 3.1 km

Getting around

Shenzhen Intl. Airport (SZX) - 32 min drive
Hong Kong International Airport (HKG) - 50 min drive
Hong Kong Lok Ma Chau Station - 3 min drive
Shenzhen Station - 6 min drive
Sungang Railway Station - 9 min drive
Gangxia Station - 8 min walk
Shenzhen Convention and Exhibition Center Station - 11 min walk
Fumin Station - 15 min walk
Airport shuttle (surcharge)
Train station pick-up (surcharge)

Restaurants

‪金皇廷 - ‬2 min walk
‪东煌海鲜酒楼 - ‬2 min walk
‪唐恩都乐甜甜圈 - ‬2 min walk
‪麦当劳 - ‬2 min walk
‪Paletto意大利餐厅 - ‬1 min walk

About this property

The Ritz-Carlton, Shenzhen

When you stay at The Ritz-Carlton, Shenzhen, you'll be within a 15-minute walk of Shenzhen Convention and Exhibition Center and Coco Park Shopping Center. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Flavorz 全日制餐厅, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The helpful staff and overall property condition get great marks from fellow travelers. Public transportation is just a short walk: Gangxia Station is 8 minutes and Shenzhen Convention and Exhibition Center Station is 11 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

More about this property

At a glance

Hotel size

- 280 rooms
- Arranged over 28 floors

Arriving/Leaving

- Check-in start time: 2:00 PM; Check-in end time: anytime
- Express check-in/out available
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi (speed: 25+ Mbps) and wired internet access in rooms

Parking

- Free secured onsite self parking
- Secured onsite extended parking (CNY 60 per day)
- Wheelchair-accessible parking and van parking on site
- Electric vehicle charging point on site
- Onsite garage

Transfers

- Airport shuttle (available 24 hours)*
- Train station pick-up*

Other information

- Designated smoking areas (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
2 bars/lounges
Poolside bar
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Children's menu
Fence around the pool
Lifeguard on site

What to do

Fitness classes
Pilates classes
Yoga classes
Mountain climbing nearby

Working away

Business center
Meeting room
Conference center (15737 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car rental
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 2008
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
24-hour fitness center
An outdoor pool
Full-service spa
2 hot tubs
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall

Accessibility

Elevator
Elevator door width (inches): 43
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Portable bathtub seat
Lowered electrical outlets in bathroom
Height-adjustable showerhead
Transfer shower
Doorbell and phone notification
Lever door handles

Room amenities

Be entertained

IPod docking station
DVD player
Television
Satellite TV channels

Home comfort

Air conditioning
Minibar
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Free crib/infant bed

What to enjoy

Separate sitting area

Freshen up

Private bathroom
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Laptop-friendly workspace
Free newspapers
Free WiFi (speed of 25+ Mbps) and free wired internet
Phone

Food and drink

Meal delivery service
Free bottled water
Free tea bags/instant coffee

Daily housekeeping
In-room safe
Access via exterior corridors
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Local maps

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Dining

Flavorz 全日制餐厅 - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Xingli 中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Paletto 意大利餐厅 - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Curv - This bar serves dinner and light fare. Happy hour is offered. Open daily.

Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately CNY 217 for adults and CNY 108.5 for children
Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
Train station pick-up service is offered for an extra charge

Renovations and closures

The property will be renovating from August 14 2024 to December 31 2025 (completion date subject to change). The following areas are affected:

Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Children & extra beds

Rollaway beds are available for CNY 408.1 per day

Parking

Secured extended parking costs CNY 60 per day

Pool, spa, & gym (if applicable)

Pool access available from 6:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Hotel Shenzhen

Ritz-Carlton Shenzhen

Shenzhen Ritz-Carlton

Ritz-Carlton Shenzhen Hotel

The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz Carlton Shenzhen

The Ritz Carlton, Shenzhen

The Ritz-Carlton, Shenzhen Hotel

The Ritz-Carlton, Shenzhen Shenzhen

The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Shenzhen?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at The Ritz-Carlton, Shenzhen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Ritz-Carlton, Shenzhen?

Yes, there's free self parking. Electric vehicle charging is available.

Is airport shuttle service offered by The Ritz-Carlton, Shenzhen?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one way.

What are the check-in and check-out times at The Ritz-Carlton, Shenzhen?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at The Ritz-Carlton, Shenzhen and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Ritz-Carlton, Shenzhen also has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near The Ritz-Carlton, Shenzhen?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around The Ritz-Carlton, Shenzhen like?

The Ritz-Carlton, Shenzhen is in Futian, a short 8-minute walk from Gangxia Station and 7 minutes' walk from Shenzhen Convention and Exhibition Center.

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The Ritz-Carlton, Shenzhen Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff

Location

Room

Breakfast

Furniture

10/10

All stuff are super nice and helpful. Good location.

2-night trip

10/10

Service is outstanding and location is excellent.

2-night trip

10/10

Wonderful staffs, nice spa, next to great eating shopping mall

1-night trip

10/10

Awesome experience on all counts.

2-night trip

10/10

Spacious room with magnificent view. Nice buffet breakfast with attentive service. It is conveniently located and just 3 min walking distance from Convention ＆ Exhibition Centre Station Exit D. Will come again and highly recommended.

1-night trip

10/10

The staff are extremely nice

1-night trip

10/10

We had a lovely stay. Will come back again.

1-night trip

10/10

The staffs are friendly and the service is excellent

1-night trip

8/10

old style hotel

1-night trip

10/10

Spacious room/ very big bathroom; Great breakfast; Professional/ polite staffs; Good location; Hotel & room facilities satisfactory; Clean and quite doorway & room partition; Shopping center & resturants nearby.

1-night trip

10/10

Excellent service

2-night trip

10/10

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though

1-night trip

10/10

Location and ease of access

2-night trip

10/10

Overall nice experience

2-night trip

10/10

Services so nice

2-night trip

10/10

It's really good services, and the room is quiet good. And the customer service Manager Jack Lin is very kindness and take care of every clients need. I will be there when I have holiday for relax, good! From Ms Lau.C

1-night trip

10/10

good

1-night trip

10/10

Its location is very convenient. Excellent service. I also got a free upgrade.

1-night trip

10/10

The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.

2-night trip

10/10

Great customer services, welcoming staff Veneer of vanity counter has peeled off. The hotel will benefit from some touch up

2-night trip

8/10

I was told that the room that I had booked was taken but I was given an upper grade room with the same price so it turned out to be just fine.

1-night trip

10/10

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.

2-night trip

10/10

N/a

1-night trip

4/10

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.

1-night trip

2/10

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.

1-night trip

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The Ritz-Carlton, Shenzhen

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Shenzhen

Reviews

Popular amenities

Main amenities (12)

For families (6)

Room options

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Premier King Bed Room

Highlights

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Club Executive King Bed Suite

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Deluxe King Bed Room

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Club Deluxe King Bed Room

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Club Executive Twin Bed Suite

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Premier Suite

Highlights

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Club Premier King Bed Room

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Deluxe Garden View Twin Bed Room

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Premier Twin Bed Room

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Deluxe Twin Bed Room

Highlights

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Club Premier Twin Bed Room

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Club Deluxe Twin Bed Room

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Design Garden View King Room

Highlights

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Design Premier King Room

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Design Garden View Twin Room

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Design King Room

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View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

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Design Twin Room

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The Ritz-Carltion Suite

Highlights

View all photos for Carlton Suite

Carlton Suite

Highlights

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Club Junior Suite

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property