Set in very picturesque surroundings, this hotel has plenty of potential. Unfortunately it absolutely does not fulfil it. I find its claim to be a “luxury” hotel outlandish considering the following: dirty rooms (hair in the shower found on arrival, sickeningly filthy bathroom sink, thick dust on most of the room fixtures etc), bizarre behaviour from housekeeping staff (they walk into rooms without knocking - the person I was travelling with startled to find someone standing in front of him as he was using the bathroom. They also ignore “do not disturb” light and will knock loudly each morning at a time that suits them), the sparse choices at breakfast and the fact that each of the three servers had a specific job (you were told off for asking the wrong server for juice and the wrong server for eggs), the fact that the shuttle taking guests to the town centre ran only twice a day at 12pm and 9pm - with no return journey (considering how far the property is from the town, this is a serious aspect to consider. Plus they will try to pressure you into booking their private service for the extortionate price of €120 return), unsafe electric features (I have photographs). Saying all of this, I feel like the majority of the staff including those at the front desk, try their best to be helpful. I think this is a very poorly managed hotel and I genuinely resent having spent so much money to stay there. According to locals we spoke to, this hotel is know for being a letdown. Avoid.