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Hilton Garden Inn New York/Times Square Central

3.0 star property
Hotel with restaurant, near Broadway

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Garden Inn New York/Times Square Central

Terrace/patio
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Lobby
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Connecting rooms available
  • Gym
  • Bar
  • Pet friendly
  • Laundry facilities
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Room service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Communal living room
  • Front-desk safe
  • Snack bar/deli
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
The price is P7,322
P10,341 total
includes taxes & fees
Jan 26 - Jan 27

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Room, 1 Queen Bed, Accessible (Hearing)

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Room, 1 Queen Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Partial Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Partial Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Corner (Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner (Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing, Times Square View)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing, Times Square View)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, City View (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 17 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, City View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, City View (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, City View (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail

Millennium Hotel Broadway Times Square

Pet friendly
Free WiFi
Connecting rooms available
Air conditioning
7.6 out of 10, Good, (5310)
The price is P6,423
P9,576 total
includes taxes & fees
Jan 30 - Jan 31
Millennium Hotel Broadway Times Square
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About the neighborhood

Map
136 West 42nd Street, New York, NY, 10036

What's nearby

  • Broadway - 1 min walk - 0.1 km
  • Bryant Park - 1 min walk - 0.2 km
  • Times Square - 2 min walk - 0.3 km
  • Grand Central Terminal - 10 min walk - 0.9 km
  • Rockefeller Center - 10 min walk - 0.9 km

Getting around

  • Teterboro, NJ (TEB) - 17 min drive
  • Linden, NJ (LDJ) - 28 min drive
  • LaGuardia Airport (LGA) - 34 min drive
  • Newark Liberty Intl. Airport (EWR) - 36 min drive
  • John F. Kennedy Intl. Airport (JFK) - 50 min drive
  • Grand Central - 42 St. Station - 7 min walk
  • New York W 32nd St. Station - 11 min walk
  • Penn Station - 16 min walk
  • 42 St. - Bryant Pk. Station - 1 min walk
  • Times Sq. - 42 St. Station - 2 min walk
  • 42 St. - Port Authority Bus Terminal Station - 4 min walk

Restaurants

  • ‪Joe's Pizza - ‬3 min walk
  • ‪Genji - ‬1 min walk
  • ‪Paris Baguette - ‬2 min walk
  • ‪Brooklyn Diner - ‬2 min walk
  • ‪St Cloud - ‬1 min walk

About this property

Hilton Garden Inn New York/Times Square Central

Hilton Garden Inn New York/Times Square Central offers a fantastic location, putting you just a 5-minute walk from Broadway and Bryant Park. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Paul's on Times Square, which serves Italian cuisine and is open for breakfast, lunch, and dinner. A bar/lounge and a snack bar/deli are offered, and in-room conveniences include refrigerators and microwaves. The helpful staff and restaurant get great marks from fellow travelers. Public transportation is just a short walk: 42 St. - Bryant Pk. Station is steps away and Times Sq. - 42 St. Station is 2 minutes.

Languages

English, Spanish

At a glance

Hotel size

  • 282 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 55 lbs per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Height restrictions apply for onsite parking
  • Offsite parking within 0.2 mi (USD 60 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Built in 2014
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Paul's on Times Square - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: USD 30.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 25 per person
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from December 28 2024 to March 18 2025 (dates subject to change):
  • Fitness facilities
  • Laundry facilities

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Parking is available nearby and costs USD 60 per day (984 ft away)
  • Parking height restrictions apply

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Hilton Garden Inn Hotel New York-Times Square Central
Hilton Garden Inn New York-Times Square Central
Hilton Garden Inn New York-Times Square Central Hotel New York
Hotel Hilton Garden Inn New York-Times Square Central New York
Hotel Hilton Garden Inn New York-Times Square Central
Hilton Garden Inn New York-Times Square Central Hotel New York
Hilton Garden Inn New York-Times Square Central Hotel
Hilton Garden Inn New York-Times Square Central New York
New York Hilton Garden Inn New York-Times Square Central Hotel
Hilton Garden Inn New York Times Square Central
Hilton Garden Inn New York Times Square Central
Hilton Garden Inn New York/Times Square Central Hotel
Hilton Garden Inn New York/Times Square Central New York
Hilton Garden Inn New York/Times Square Central Hotel New York

Frequently asked questions

Does Hilton Garden Inn New York/Times Square Central offer free cancellation for a full refund?
Yes, Hilton Garden Inn New York/Times Square Central does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hilton Garden Inn New York/Times Square Central?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 55 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times at Hilton Garden Inn New York/Times Square Central?
Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Hilton Garden Inn New York/Times Square Central?
No, this hotel doesn't have a casino, but Resorts World Casino (22-min drive) is nearby.
What is there to do at Hilton Garden Inn New York/Times Square Central and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Hilton Garden Inn New York/Times Square Central?
Yes, Paul's on Times Square offers Italian cuisine.
What's the area around Hilton Garden Inn New York/Times Square Central like?
Hilton Garden Inn New York/Times Square Central is in Manhattan, a short 1-minute walk from 42 St. - Bryant Pk. Station and 2 minutes' walk from Times Square. Travelers say the area is walkable and good for shopping.

Hilton Garden Inn New York/Times Square Central Reviews

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

HAPPY NEW YEARS
Loved staying here.. staff was great.. you can watch the ball drop frol right front of the hotel. Dont have to stand in long lines and have to wear a diaper lol.. PLUS THE RESTAURANT TURNS INTO A PARTY AT NIGHT.. THIS WILL BE OUR NYC HOME FROM NOW ON WHEN visit
michael, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Good location
Its a good location.
charmaine, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yolisa, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The Hilton stay experience
My experience was not so good, being on the 29th floor was so hard trying to get one the elevator took excessive wait time to get on and get off, I understand only 2 elevator were working but make the only 2 elevators come quicker at least. Also, in the check in area I was trying to use my $10 credit however I couldn’t use it because there were no water bottle available or stocked up . I told the front desk concierge and she stated they will stock up and let me know. So I’ve waited patiently but I assume they were so concern to attend the check- in guess that she forgot about my water. I went somewhere else to purchase my water. Lastly, my son breakfast plate had a piece of short hair, I didn’t make a big fuss because my son enjoyed the breakfast and I didn’t want to be a big hassle, I wanted to enjoy my stay which was ok, could of been better.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Never again
This hotel is garbage. The elevator was unbelievably slow/out of order. I will never stay here again.
Kelvin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Satisfied
Great place to stay in Times Square. I highly recommend this hotel
Gary, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Was verry great peaceful confort
Liesenny, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Greg, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Gladys, 2-night trip
Verified Hotels.com guest review

6/10 Good

Noemi, 1-night trip
Verified Hotels.com guest review

6/10 Good

Stephen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle at the front desk was awesome!
Michelle, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Solid hotel near Bryant Park and Times Square
Service was decent. HVAC system better than most. A little awkward with lobby being on 5th or 6th level.
Gregory, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

kelly, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Happy holidays
Always a great experience
Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Great location; very nice room and bath , but small
Barry, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Waheeda, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Eddie, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Terrible Experience!!!
Our stay was terrible… I’m over 50 years old and I have never left a negative review for anything. When we arrived, our reservation had been cancelled by the hotel for no reason and they would only rebook us at 3 times the original rate per night. They sent us no emails about it or did they try to call. The room we ended up getting was so dirty. They ended up moving us after the first night but still should be ashamed of the first room. The computers were down and we had be let in and out of room on the 28th floor by security because they could not program keys. They had a fire alarm test that started at 7:30 am and lasted 4 hours during which time the elevators were down. Yes 28 flight of stairs if you needed to leave. Hot water in the shower was hot for a few minutes and then would go cold for about a minute and then get hot and the cycle just continued. I’ve machine on our floor was broken so you had to go up 3 flights of stairs to get ice or wait on the elevator for 5-7 mins because one elevator was broken. I hate to have to write this but I truly don’t want anyone else to experience this. This was a once in a lifetime trip for us to see the Christmas Tree lighting. I have tried to call the hotel over 20 times to discuss my situation and have yet to get an answer or a return call. Hilton… DO BETTER!
Eddie, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

The hotel only had 1 working elevator for 36 floors. It would take anywhere from 30-45 minutes or longer just to get an elevator. We were on the 31st floor so there was no going up and down the stairs. The staff was very unwilling to help by using the service elevator.
Jennifer, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rene, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Andrew, 2-night trip
Verified Hotels.com guest review

6/10 Good

Stay somewhere else!!!
The hotel is difficult to access. The staff was not very pleasant. Our Thanksgiving dinner was ice cold and had to be heated, and then the pumpkin pie came still frozen. We asked for extra towels THREE times before they came. We asked to have our room cleaned and all we got was towels and two KCups for the coffee maker.
Thomas, 4-night trip
Verified Hotels.com guest review