First room was not suitable as there was no window that opened, broken cups, broken coat hooks, no trolley to unpack car, had to make 6 trips up and down unloading the car into the room. TV not working, had to move room, again no trolley, had to make 17 trips from the 14floor to the eighth as I had packed everything being promised the tv would be fixed. The night manager Karen was lovely and gave us free breakfast and 4 drink vouchers for the fridge at reception. It’s a great hotel with ideal location and parking facilities within two minute walk with discount code from the hotel. This stay was for 12 nights and was my second visit. I will be back but will certainly request, open window, shower only and checked tv is working before accepting the room.