Does Palais Sheherazade & Spa offer free cancellation for a full refund?

Yes, Palais Sheherazade & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palais Sheherazade & Spa?

Yes, there's an indoor pool and an outdoor pool.

Are pets allowed at Palais Sheherazade & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Palais Sheherazade & Spa?

Yes. Self parking costs MAD 20 per day. Parking spots may be limited.

Is airport shuttle service offered by Palais Sheherazade & Spa?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Palais Sheherazade & Spa?

Check-in start time: 1:00 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Palais Sheherazade & Spa and nearby?

Palais Sheherazade & Spa has a spa and an outdoor pool, as well as a steam room and a garden.

Are there restaurants at or near Palais Sheherazade & Spa?

Yes, there are 2 onsite restaurants, featuring Moroccan cuisine.

What's the area around Palais Sheherazade & Spa like?

Palais Sheherazade & Spa is a short 8-minute walk from Bou Inania Madrasa and 8 minutes' walk from Blue Gate.

Palais Sheherazade & Spa, Fes: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Aug 29, 2025

This property is a gem and I come back a few times a year just to relax in beauty, luxury and quiet. Fes is my favorite destination in Morocco and this ryad is stunning and hospitable. Whenever I stay, I feel that I am returning home to be pampered by family who have missed me. Thanks so much for my stay and I wish that I didn't have to leave.

Georgia, 6-night trip

10/10 Exceptional

Feb 6, 2025

I have been to this property many times and each time I cannot wait to return. Staff is friendly, thoughtful, helpful and professional. I love my stays and think of my time there as a treasure.

Georgia, 3-night trip

10/10 Exceptional

Nov 17, 2023

This was a beautiful room and comfortable. I missed breakfast but the staff was gracious and made my breakfast anyway. Such a lovely place with a great tub.

Georgia, 1-night trip

8/10 Very good

Jun 15, 2024

The entrance is deceiving. The riad is huge once inside and truly does look like a palace. The decor is beautiful and the rooms are spacious. The breakfast was lovely and it is somewhere I would consider staying again. However I’m not sure if the riad was just opening up for the season or if there is some other reason but it seemed we were the only ones at the riad. A lot of the areas (spas, terraces etc) looked like they haven’t been functioning for a very long time. The indoor swimming pool was freezing although that didn’t stop my daughter having a dip. The rooms were overall clean but I think the taps, showers, bath etc need some tlc. Again, they look like they haven’t been touched in months. This riad has so much potential to be great. Just needs a little bit of maintenance.

Mursheda, 2-night trip

10/10 Exceptional

Aug 4, 2024

This is an incredible place to stay. I love the staff who always make my stay special. They are helpful and talented. I feel so lucky to have found a place that I want to return to again and again. Thank you so much for making this stay memorable and relaxing.

Georgia, 2-night trip

10/10 Exceptional

Oct 14, 2025

The ambience was amazing!

Charlotte, 3-night trip

10/10 Exceptional

Aug 12, 2024

This place is a treasure!

Georgia, 3-night trip

10/10 Exceptional

Oct 24, 2024

Beautiful building , mosaic , tiles etc

sara, 3-night trip

10/10 Exceptional

Aug 15, 2024

Truly this is a gem in Morocco!

Georgia, 3-night trip

2/10 Poor

May 1, 2025

This is a filthy and smelly hotel, with absolutely no staff, no reception, and no security when we attempted to check in. There was unwashed crockery everywhere, dirty linen, and rat droppings in the main hall. We could not possibly spend more than a few minutes in this awful building.

Robin, 3-night trip

10/10 Exceptional

May 12, 2024

Everyone’s is super helpful and nice!! This is a perfect place to stay, it’s right next to the Medina!! I’ll be coming back soon! :) just wish I had more time to enjoy all the perks of this hotel!!

Javier, 2-night trip

10/10 Exceptional

Sep 22, 2023

excellent service

Karl, 3-night trip

4/10 Fair

Dec 31, 2023

Palace in ruins

This was a magnificent palace but today is a wreckage

JOSE E, 1-night trip

6/10 Good

Jan 7, 2025

This is a gorgeous property but the rooms are dated. This is a palace that smells of old cedar as soon as you enter the room. If you speak English, there is a solitary person (Mohammed) who can help. Lot of people around but they are all newbies trying hard, but can't really help you. We were out of towels as the shower leaked onto the bathroom corridor and into the bedroom, but front desk never came by with extra towels when requested. When I went down, they spared me a small floor mat :) That's all they had. Too costly for the vintage experience.

Sarita, 2-night trip

2/10 Poor

Mar 26, 2024

This is not a palace! From the moment we entered what seemed like an abandoned hotel we knew something was off. There were no other customers and no one at the reception to welcome us. The people didn't seem to know what they were doing, zero service for a 5-star hotel, the staff barely speak english and/or french. In the room there are problems with the canalisation, the mini bar is empty and you don't even have a trash can. There is no service regarding a shuttle transitioning between the hotel and the airport, you have to pay a cab. The only positive thing is that the place is beautiful, full of potential, but dusty, not well maintained. What a waste!

Adrien, 3-night trip

6/10 Good

Oct 1, 2022

Guide from a desert tour called all the riads and this one was the only one who refused to send someone to meet the van. From what I understand it was the owner. Considering how confusing the ages medina is this was a shock. Check in was good, facilities are beautiful at first sight. There was a lot of dust and some dead flies in the room. The shower head was broken, it would spray in all directions. Water was lukewarm, unfortunate with the huge tub in the bathroom. I went out for dinner and drinks the first night and when I returned I couldn’t get back in. I used the buzzer 4 times. Thankfully I was with a friend and his family had an extra room. Otherwise I would have been stranded as a solo female traveller. When I returned the next day I couldn’t find any staff to speak with about this. When I returned from a tour of Fez at 6pm my room hadn’t been cleaned. I had a full garbage and no more toilet paper. On my last day I tried to bathe, the shower head broke completely. When I went to check out I couldn’t find someone at first. The best staff member was this gentleman. I mentioned I needed to get a taxi to the train station and he actually took me there. Honestly, it’s kind of odd here, it’s empty most of the time, including empty of staff. I find it frustrating that I paid for two nights and couldn’t even enter my first night. Overall…beautiful spot but needs updating and more cleaning. Service is lacking.

Alanna, 2-night trip

2/10 Poor

Jun 23, 2025

Hotel fantome. Pour commencer la navette aéroport que nous avions réservé n’etait pas là nous avons pris un taxi. Hotel fermé à notre arrivée. Finalement une femme qui est elle ? nous a ouvert la porte après 20 minutes d’attente .Personne à la reception pour nous accueillir, pas de personnel,nous sommes restés à l’intérieur environ 30 minutes sans voir Personne, nous etions avec 2 marocains qui comme nous on pu constater que l’Hotel etait fermé. Nous sommes partis et avons du chercher un autre hotel. Le pire c’est qu’au téléphone le propriétaire a le culot de dire à Expedia que l’hotel est ouvert , donc Expedia ne veut pas nous rembourser Expedia ne semble pas lire les derniers avis et ne tient pas compte des reclamations téléphoniques qui leur son faîtes. Conclusion arnaque à 780 euros 22 juin 2025

Christine, 5-night trip

4/10 Fair

Apr 26, 2025

Hôtel en déclin : c'est vraiment dommage !

Nous avions choisi cet hôtel qui nous semblait au vue des photos être parfait. Quel fût notre surprise en arrivant. L'hôtel est très mal entretenu, le ménage laisse vraiment à désirer, toilettes qui puent le poisson et petit slip découvert derrière la table de nuit ! Oh surprise ! Sans ajouter qu'un soir nous n'avons pas pu nous doucher car l'eau était boueuse ! Le personnel est en sous effectif, on sent que le directeur cherche à faire des économies. La chambre nous a coûté plus de 300 euros la nuit pour des prestations pas du tout à la hauteur ! Même pas une carte pour s'orienter dans la medina ou des propositions d'excursions à notre arrivée ! L'hôtel est en déclin total, le patron se fout de la gueule du client ! C'est dommage car l'établissement est beau mais plus du tout entretenu, les meubles anciens sont restés mais ne sont plus du tout entretenus, en témoigne la poussière ! Le personnel essaie de cacher la misère tant bien que mal, c'est dommage ! Hôtel.com devrait envoyer une expertise car dautres voyageurs seront encore trompés Nous souhaiterions d'ailleurs qu'hotel.com fasse un geste pour nous dédommagés

JULIEN, 4-night trip

10/10 Exceptional

Aug 6, 2024

Das Personal war Super nett hilfsbereit von allem Mohamed.

Rachid, 1-night trip

2/10 Poor

Jul 29, 2024

Je ne comprends pas comment se hotel est 5 étoiles c,est impossible

Yassine, 1-night trip

6/10 Good

May 4, 2024

Le Titanic .

Riad avec un charme fou , magnifique restauration, lieu typique. Mais tous les à côté son « as been ». Sale , inconfortable, cassé, pas rangé, hygiène déplorable, et j’en passe. Un joyau à la dérive .

SYLVAIN, 10-night trip

2/10 Poor

Apr 30, 2024

Andate altrove

Zero pulizia e zero servizio Non hanno personale. Colazione appena passabile

CASTAGNA, 2-night trip

6/10 Good

May 24, 2023

schönes aber unsauberes haus ohne führung

positiv wunderschönes hotel mit potential zimmer und hotel mit reicher und wertiger ausstattung negativ sauberkeit in den aufenthaltszonen lässt teils massiv zu wünschen übrig (vogelredck auf böden, pools verdreckt und somit leider nicht benutzbar, ebenso wellnessanlage, dreckiges geschirr steht tagelang rum, küche ist ebenso verdreckt, in unserem zimmer fanden wir eine handtasche eines vorigen gastes (sagt viel zur reinigungskraft aus), ) personal ist zwar freundlich ist aber ohne jede führung was die obigen zustände erklärt. es gibt weder eine gouvernante noch chef de service. einen poolmaster haben wir während 3 tagen keinen gesehen. anstatt zu putzen unterhalten sich die zimmermädchen lautstark auf den gängen. aufgrund dieser umstände sind wir einen tag früher abgereist; überflüssig zu erwähnen, dass dieser tag nicht zurückerstattet wurde. allessamt leider eines fünfsternhotels unwürdig.

Michael, 3-night trip

2/10 Poor

Mar 28, 2023

Ich habe wegen dem Spa das Riad gebucht. Als sich um 23.00 Uhr herausstellte, dass das Spa nicht funktioniert habe ich am nächsten Tag Samstag wieder aus gecheckt!!!! Verlange das Geld zurück. Schmutzig war es auch!!!!!

Christian, 3-night trip

6/10 Good

Mar 27, 2023

un très joli palais qui est sur le déclin situation excellente a l'entrée de la Medina .Propreté des chambres laissent a désirer. Chambre très sombre manque de lumière .

cathy, 3-night trip

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