4/10 Fair
November 28, 2024
Not what I expected from a Hilton vacation.
The good: nice outdoor areas and pool. The deli and bar were nice and offered a variety of options.
The bad: the rooms are dated, and not the cleanest, specially the carpet in the bedroom, you can tell it’s old and has many marks. Even the door stopped functioning one evening and we had to get the keys reprogrammed. The worst part was that our room was adjacent to the playground area, and we could hear all the children screaming, not very relaxing. The insulation is bad. If that wasn’t enough there was a very bright light (to iluminate the playground area) that was right next to our bedroom window and illuminated the room at night making it hard to sleep. When we told the front desk they said there is nothing they could do about the light and sent two guys to just put black plastic bags taped to the window. Needless to say, not what I expected from Hilton. They never offered to change the room or check up if the repair worked, complete lack of follow up or care.
Enmanuel
Enmanuel, 3-night trip
Verified Hotels.com guest review
