Staff wasn’t great for the most part, wouldn’t answer front desk phone, had to request towels several times, housekeeping didn’t change bedding once during our 5 day stay, only took our garbage and cleaned our room twice. Not sure if they vacuumed though.. hotel was noisy with kids/adults being loud in hallway until early morning hours. People above our room sounded like elephants. Pool was never cleaned during our stay, leaves, dirt, always in the pool. Pool was heated so that was nice but it’s really small. The best part about this hotel is the free shuttle, when the front desk would answer for scheduling. Shuttle drivers are knowledgeable and extremely helpful of the area. Most of the time we called Springhill across the street to arrange shuttles, they answered everytime.