4/10 Fair
Jan 9, 2025
Attention to detail & better communication.
Room was not fully vaccummed, when I moved a table or ottoman there was dirt & crumbs on the carpet. Bathroom had stains on the walls that I was able to wipe off with a moist paper towel. Coat rack had an abundance of dirt & clumps of dust on top. When i requested the room to be cleaned when i step out, no one came. Had to make multiple requests & when someone finally came late in the afternoon they refused to come in the room because i mentioned I had a cough (only as a warning for the cleaning service to use extra precaution when cleaning) I was given towels & sheets at the door tho. Maybe an explanation to why the room couldn't of had been cleaned would help ease frustration during the stay, or a break down on cleaning policy if someone reports being sick (but i dont see a difference in precautions while cleaning rooms from guest to guest) Beds were clean & the visible areas were wiped down. Couldve been better.
Omar
Omar, 4-night family trip
Verified Hotels.com guest review