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Overall score and ratings

7.2

Good

6.9/10

Cleanliness

8.1/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

6/10 Good

People nice - parking situation horrible
The people were nice, the room was decent. Cons: parking - what a nightmare. It sure would be nice to have onsite parking - paid $120 to park at the hotel down the street during our stay. Second, instead of a credit card "temporary hold" for the security deposit, they actually charge the card. And to get the refund back on the card is 2 weeks later - what a scam to hold onto your money.
Torry, 8-night family trip
Verified Hotels.com guest review

2/10 Poor

no hot water, stove doesnt work, not-pet friendly
No hot water for shower. Stove did not work. Not equipped for cooking. Does have functional microwave and mini fridge. Coffee pot broken. Not pet friendly, as suggested on hotels.com. They only take dogs not cats.
2-night trip
Verified Hotels.com guest review

8/10 Very Good

taylor, 8-night trip
Verified Hotels.com guest review

4/10 Fair

Avoid
Not a nice place to stay at all. The hotel is very run down. Main lift out of order so had to go through a scruffy alleyway to get another lift to our rooms. The pool are was full of some large metal containers. The grille in the bathroom was filthy. Also a fridge in the bathroom! The only things in its favour was the bedding was clean and the front desk staff were very helpful. Would never visit again.
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beatrice, 3-night trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Hotels.com guest review

4/10 Fair

Cheryl, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eric, 1-night trip
Verified Hotels.com guest review

6/10 Good

EDITH, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Ken’s 2022 USA trip
This was the worst hotel experience we have had for more than 20 years. Hotel was noisy and the room was not cleaned well before our check in. There was no room service offered during our stay and there was no toilet paper on the last day. Many of the switches didn’t work and globes were missing from fittings or didn’t work. A/C was very loud in bedroom and lounge area. Kitchenette was adequate but no dishwashing liquid available and in any case no plug for the sink. Light fitting above sink impeded opening of cupboard. Range hood was filthy with grease and light didn’t work. Hotels.com rating at 7.2 is far from accurate and should be less than 5. I will never stay there again and in my view this hotel should be demolished.
Kenneth, 4-night trip
Verified Hotels.com guest review