Tru by Hilton Richmond

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Overview of Tru by Hilton Richmond

Tru by Hilton Richmond

2.5 star property
Within easy reach of Eastern Kentucky University

8.5/10 Fabulous

193 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is P6,037
Price available on 12/06/2022
Map
1020 Amberly Way, Richmond, KY, 40475
Main amenities
  • 92 smoke-free guestrooms
  • Weekly housekeeping
  • Fitness center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Private bathroom
  • Elevator
  • In-room climate control (air conditioning)
  • Flat-panel TV
  • Limited housekeeping
  • Free self parking
Cleaning & Safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Eastern Kentucky University - 32 min walk
  • Richmond Centre Mall - 2 min drive
  • Berea College - 15 min drive
  • Fort Boonesborough State Park - 15 min drive

Getting around

  • Blue Grass Airport (LEX) - 39 min drive

About this property

Tru by Hilton Richmond

Tru by Hilton Richmond puts you 1.7 mi (2.7 km) from Eastern Kentucky University. Guests can visit the fitness center for a workout, and free perks include WiFi, self parking, and on-the-go breakfast daily between 6:00 AM and 9:00 AM. Rooms offer flat-screen TVs and free wired Internet. Fellow travelers like the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 92 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - 3:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • 2 per room

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast each morning 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Working away

  • Business center

Services

  • 24-hour front desk

Facilities

  • Built in 2018
  • Fitness center

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English

Room amenities

Be entertained

  • 55-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

More

  • Weekly housekeeping

Fees & policies

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Tru Hilton Richmond KY Hotel
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Tru by Hilton Richmond Richmond
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Frequently asked questions

Overall score and ratings

8.5

Fabulous

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very Good

A good stay
The design of the hotel is really good. This was our first stay at TRU by Hilton. The breakfast was excellent. There was a casual but efficient attitude about the staff throughout the facility. The room was comfortable and nice, the bathroom needed better care: the wallpaper was lifting at the edges, the sink's faucet was loose at the base.
James, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointed with Tru
While traveling our toddler became sick during the night and we needed new sheets. I stopped by the front desk a little after 7a and was told someone would be there around 8:30a with new sheets. A few hours went by, I stopped by the desk again to see about getting new sheets, I was told someone will be there soon. They finally arrived after 2:30p with new sheets. The following day we decided to take the kids to the pool. Typically when you enter a hotel pool you immediately smell Chlorine. We did not experience this, the pool had green algae growing on the walls and was not healthy in my opinion. We will look for a different hotel next time we are in Richmond.
3-night family trip
Verified Hotels.com guest review

6/10 Good

Larry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shelby, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

won't ever stop again
clean? yes, but room is 50's sterile--cold, steel furniture...industrial, not comfortable little things--not there at all. Get in your room after driving for hours, reach for a cup for water to take night meds.....no cups! you can dress & go down several floors to get a cup...at bedtime...may be "earth-friendly" but was not to me...& I paid the bill. Already told friends to avoid TRU hotels
Michael, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

The sheets were dirty. We had to switch rooms.
Jennifer, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Cynthia, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Mattress was not the best
Dennis, 1-night family trip
Verified Travelocity guest review

10/10 Exceptional

Recommend, had a wonderful stay and the room was very clean!!
Cindy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marshelle, 1-night trip
Verified Hotels.com guest review