Up on arrival, no one at the locked door but a phone number. A woman arrived to explain the reserved room was undergoing emergency repairs but another room was waiting nearby. I was then shown a windowless space, partitioned off the entrance hall of a building, with stale, hot air stirred by a ceiling fan, a bed on a raised platform near the ceiling to make room for a bathroom below, a neon light, no AC or ventilation of any kind. I said this was not fit for human habitation and demande a refund of my prepaid €65 fee. The woman said my card had not yet been debited, which was untrue. I then had to spend two hours to find another room near the airport and obtain a refund and an apology from Hotels.com.
My granddaughters who were flying out that evening nearly missed their flight because of the delay in finding new accommodation.
This seemed to be a deliberate scam to me, using the picture of a very nice but unavailable room to switch an unsuspecting traveler to an unhealthy prison cell.
It should be investigated further.