The experience we had in this hotel is just like a overpriced and glorified holiday inn. Don’t get sold by the pictures.
They are extremely short staffed for everything.. so dont expect any help with luggage or any other extra request.
Check in is quite late (4pm), specially when you have to check out at 11am.
There is no room service, and no lunch service either.
Breakfast was ok, always the same options.
Dinner was very good, this is the only great thing I can say.
They have a fire pit outside, but its never on, again, no staff to switch it on and keep it going. Even the outside area where you can smoke is unpleasant and no cleaning and no attention to the area.
The hotel reception area is quite dirty, from people eating and drinking, the cleaning is slow. The toilets of the reception are not cleaned regularly.
The room itself were ok, we did have moments of cold. The heating does switch off for a bit, and the toilets are cold. Floor heating is only in a very small area.
It is about 600/700m walk to the Santa Village, so be prepared to walk in the cold. Feels longer when its -23 Celsius.
When I checked out and was asked about our experience I said I was not impressed for what we paid. Got the reply “okay”. Seems that tourism is not their main priority.
Overall I was expecting much more for what we paid.