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All properties in San Miguel de Allende, Guanajuato, Mexico

Live Aqua San Miguel de Allende Urban Resort

Luxury hotel with 2 outdoor pools, near San Miguel de Allende Public Library

  • Free WiFi
From
P16,386

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Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, 37700, GTO, Mexico
9.0.Superb.
  • Great place overall, expensive by all means but the money is reflected in the attention…

    Aug 15, 2021

  • It is a must to stay in SMA if you are into a luxurious visit around town. The view from…

    Jul 29, 2021

See all 383 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Walkable
Dining options
Convenient

The following facilities or services will be unavailable from November 17 2021 to December 20 2021 (dates subject to change):
  • Fitness facilities
    • Free WiFi
    • Parking available
    • Pool
    • Airport transfer
    • Bathtub
    • Non-smoking

    Property highlights

    Main amenities

    • 153 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 2 outdoor pools
    • Breakfast available
    • Free children's club

    For families

    • Children's pool
    • In-room childcare (surcharge)
    • Children's club (free)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bathtub and shower

    What’s around

    • In Colonia Azteca
    • San Miguel de Allende Public Library - 9 min walk
    • El Jardin - 11 min walk
    • Parish Church of San Miguel Arcangel - 12 min walk
    • San Miguel de Allende Historical Museum - 12 min walk
    • Juarez Park - 18 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 1 King Bed
    • Deluxe Room, 2 Double Beds
    • Aqua Swim Up, 1 King
    • Suite (Aqua)
    • Suite (Zen)
    • Deluxe Room, Dog Friendly, 1 King
    • Deluxe Room, Dog Friendly, 2 Double
    • Deluxe Balcony Patio View, 1 King
    • Deluxe Balcony Patio View, 2 Double
    • Deluxe Interior Garden View, 1 King
    • Deluxe Interior Garden View, 2 Double
    • Viento Suite, 1 King

    What’s around

    Landmarks

    • In Colonia Azteca
    • San Miguel de Allende Public Library - 9 min walk
    • El Jardin - 11 min walk
    • Parish Church of San Miguel Arcangel - 12 min walk
    • San Miguel de Allende Historical Museum - 12 min walk
    • Juarez Park - 18 min walk
    • Fabrica La Aurora - 12 min walk
    • El Mirador Viewpoint - 15 min walk
    • Ventanas de San Miguel - 38 min walk
    • Malanquin Golf Club - 3.1 mi / 5 km
    • Sanctuary of Atotonilco - 7.2 mi / 11.5 km

    Getting around

    • Queretaro Intl. Airport (QRO) - 76 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, 37700, GTO, Mexico

    At a glance

    Hotel size

    • This hotel has 153 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 11:00 AM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)
    • Free children's club

    Pets

    • Pets allowed (dogs only)*
    • Specific rooms only, restrictions apply*
    • 1 per room (up to 44 lbs)
    • Pets must be supervised
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle from 7:30 AM to 10:30 PM*

    Parking

    • Onsite valet parking (MXN 200 per day)
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)
    • In-room childcare (surcharge)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Number of outdoor pools - 1
    • Children's pool
    • 24-hour fitness facilities
    • Spa services on site
    • Spa treatment room(s)
    • Free pool cabanas
    • Fitness facilities
    • Number of spa tubs - 1
    • Pool sun loungers
    • Pool umbrellas

    Working away

    • Business center
    • Conference space
    • Conference space size (feet) - 10441
    • Conference space size (meters) - 970
    • Conference center

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 4
    • Year Built - 2018
    • Elevator
    • Safe-deposit box at front desk
    • Garden
    • Terrace
    • Fireplace in lobby

    Accessibility

    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Down comforter
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Premium bedding
    • Pillowtop mattress

    Freshen up

    • Private bathroom
    • Deep soaking bathtub
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer

    Be entertained

    • 65-inch LED TV
    • Premium TV channels
    • IPod docking station
    • MP3 docking station

    Stay connected

    • Desk
    • Free WiFi
    • Free long-distance calls

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

    Dining

    Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

    Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

    Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

    Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.

    YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

    Awards and affiliations

    The property is a member of Preferred Hotels & Resorts.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges by the property at check-in or check-out:

    • Service fee: 10 percent
    • Resort fee: 10 percent of room rate
    • COVID-19 testing fee (PCR screening): MXN 2000 per person, per stay
    • COVID-19 testing fee (antigen/rapid screening): MXN 1000 per person, per stay

    Optional extras

    • Breakfast costs between MXN 450 and MXN 680 per person (approximately)
    • Airport shuttle service is offered for an extra charge of MXN 4700 per vehicle (roundtrip)

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • In-room babysitting is available for an extra charge

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of MXN 2000 per pet, per stay
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Valet parking costs MXN 200 per day
    • Parking height restrictions apply

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property requires that all guests aged 3 and up receive on-site PCR COVID-19 testing (MXN 2000 per person, per stay); reservations required for on-site testing.

    On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

    This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
    • Live Aqua San Miguel Allende Urban Resort
    • Live Aqua San Miguel Allende Urban San Miguel de Allende
    • Live Aqua San Miguel Allende Urban
    • Live Aqua Miguel Allende Urban
    • Live Aqua San Miguel Allende Urban Resort
    • Live Aqua San Miguel Allende Urban San Miguel de Allende
    • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
    • Live Aqua Miguel Allende Urban
    • Live Aqua San Miguel de Allende Urban Resort Hotel
    • Hotel Live Aqua San Miguel de Allende Urban Resort

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Live Aqua San Miguel de Allende Urban Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs MXN 200 per day.
    • Yes, there are 2 outdoor pools and a children's pool.
    • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM.
    • Yes, Spice Market by Pure Grey offers alfresco dining, Asian cuisine, and garden views. Nearby restaurants include Ole Ole (4-min walk), Cafe MuRo (6-min walk), and Media Naranja (7-min walk).
    • Yes, an airport shuttle is available from 7:30 AM to 10:30 PM on request. The charge is MXN 4700 per vehicle roundtrip.
    • Live Aqua San Miguel de Allende Urban Resort has 2 outdoor pools and a 24-hour fitness center, as well as a spa tub and a garden.
    9.0.Superb.
    • 8.0.Very good

      Very nice hotel, a bit pricey for the accommodations. But it was a nice stay.

      1 night family trip, Jul 24, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Pictures don't do Live Aqua SMdA justice. It was an awesome property.

      4 night family trip, Jul 5, 2021

      Verified Expedia guest review

    • 8.0.Very good

      I am waiting for you Expedia and then to resolve issues about my booking and refund the one night we cancel ahead of time.

      4 night family trip, Jul 1, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      beautiful and nice overall. the lighting in the room was to low.

      2 night family trip, Jun 23, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Great Service

      1 night romance trip, Jun 17, 2021

      Verified Expedia guest review

    • 4.0.Fair

      The place is really nice, offers great amenities and great restaurants. You really do not have to leave the resort if you do not want to as they offer great services. Here is what I do not like and nothing was taken care of: I paid a decent amount for this place to go with my wife and baby. One of the employees was cordial asking me how my stay has been and if I travel frequently. Next thing I know, they're trying to sell me a points concierge service. -It seems they only targeted people that reserved on American websites(I spoke only in Spanish as I am fluent and reserved about a week before arriving) -They sent over 3 people during brunch, which wasn't cheap and I did not enjoy it, as they talked and talked for about an hour and half(I was trying to be patient and calm) -I told them we needed to see paperwork and a website, so I could at least check out the details, but they couldn't provide that -The next day, we go to our room after a day in the vineyards around San Miguel de Allende and my key doesn't work, we were out all day, the baby was asleep, the last thing I wanted to deal with was no key working in an expensive place, so I run to the front desk, they re-activate my key and lo and behold, who was at our door waiting for a meeting, the salesman. I was livid -I told the lady at the concierge, if I was going to come to a place with a sales pitch, i would have at least received something free, at the end, they didnt do anything to resolve it.

      4 night family trip, May 28, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      Hotel lindisimo, super elegante con excelente servicio y medidas sanitarias. La comida tambien estuvo muy buena. Lo unico que recomendaria es bajar la temperatura de la alberca. Esta incluso mas caliente dentro del agua que fuera de ella.

      Obin, 1 night family trip, May 8, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Beautiful resort! Worth the money!

      Lindsay, 3 night trip, May 3, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Exceptional!!

      Amazing place!! Highly recommended for romantic getaways! Excellent service! Will be back. El hotel es exceptional! Increíble servicio y atención al detalle. Siempre regresamos!

      Corrado, 2 night trip, Apr 29, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The most kind & beautiful hotel inside and out!

      I can’t express enough gratitude for the kindness of the entire hotel during our stay there this week! I recently lost my husband due to an injury in Mexico while on vacation and came to San Miguel to get some quiet and time to relax before I go home. They heard about what happened and immediately were there to accommodate me with any requests and the most sincere hearts of everyone who I came into contact with. They not only made sure I had a wonderful room but they even sent me the most beautiful bouquet of flowers and treated me to the spa. The managers, valet staff, pool staff, spa manager and staff, restaurant staff and cigar bartenders were SOOOOOOO beyond wonderful! Not to mention this was such a gorgeous hotel, such comfortable rooms with great amenities and the pool and surroundings were so tranquil, relaxing & sexy! We absolutely will be back! Thank you all so very much for your loving kindness to me and my friends at such a difficult time!

      America, 2 night trip with friends, Apr 26, 2021

      Verified Hotels.com guest review

    See all 383 reviews