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Hard Rock Hotel Desaru Coast

Photo gallery for Hard Rock Hotel Desaru Coast

Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast

5.0 star property
Luxury hotel with water park, near Desaru Coast Adventure Waterpark

8.4/10 Very Good

331 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Jalan Pantai 3, Desaru Coast, Bandar Penawar, Johor, 81930
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Water park
  • Fitness center
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Children's club
  • 3 meeting rooms
For families
  • Playground on site
  • Children's club (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Laundry facilities

Room options

About this area

What's nearby

  • Desaru Beach - 12 min walk
  • Desaru Coast Adventure Waterpark - 1 min drive

Getting around

  • Senai International Airport (JHB) - 57 min drive
  • Singapore Changi Airport (SIN) - 83 min drive
  • Seletar Airport (XSP) - 101 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 30.5 miles/49.1 km
  • Airport shuttle (surcharge)

Restaurants

  • Seasonal Tastes - 14 min walk
  • Mix Lounge - 11 min walk
  • Beach Bar - The Westin Desaru Cost Resort - 14 min walk
  • Sea Fire Salt - 14 min walk
  • Medan Selera Penawar - 7 min drive
Map

About this property

Hard Rock Hotel Desaru Coast

Hard Rock Hotel Desaru Coast puts you within a 10-minute drive of Desaru Beach and features an airport shuttle. Guests can visit the spa to be pampered with massages, facials, or body scrubs, and Sessions, one of 2 restaurants, serves local and international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a water park, an outdoor pool, and a bar/lounge. The helpful staff and comfortable guestrooms get great marks from fellow travelers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 17 and up
This information is provided by our partners.

At a glance

Hotel size

  • 365 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 17 and up

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Playground
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Golf lessons nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 7 buildings/towers
  • Built in 2018
  • Terrace
  • Fitness center
  • 27 holes of golf
  • An outdoor pool
  • Water park access (surcharge)
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 55-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Dining table

More

  • Housekeeping (on request)
  • In-room safe

Special features

Spa

Rock Spa has 5 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.

Dining

Sessions - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Elephant & Butterfly - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Constant Grind - This café specializes in local and international cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
GMT+8 - This lobby lounge specializes in local and international cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 17 and up.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

<p>This property accepts credit cards and cash.</p>

Also known as

Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Desaru Coast Bandar Penawar
Hard Rock saru Coast Bandar P
Hard Rock Desaru Coast
Hard Rock Hotel Desaru Coast Hotel
Hard Rock Hotel Desaru Coast Bandar Penawar
Hard Rock Hotel Desaru Coast Hotel Bandar Penawar

Frequently asked questions

Does Hard Rock Hotel Desaru Coast offer free cancellation for a full refund?
Yes, Hard Rock Hotel Desaru Coast does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Desaru Coast?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Desaru Coast?
Yes, there's an outdoor pool.
Are pets allowed at Hard Rock Hotel Desaru Coast?
Sorry, pets aren't allowed.
Is parking offered on site at Hard Rock Hotel Desaru Coast?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hard Rock Hotel Desaru Coast?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hard Rock Hotel Desaru Coast?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-out is available.
What is there to do at Hard Rock Hotel Desaru Coast and nearby?
Hard Rock Hotel Desaru Coast has a spa and a water park, as well as a fitness center.
Are there restaurants at or near Hard Rock Hotel Desaru Coast?
Yes, there are 2 onsite restaurants, featuring local and international cuisine, garden views, and poolside dining.
What's the area around Hard Rock Hotel Desaru Coast like?
Hard Rock Hotel Desaru Coast is a short 12-minute walk from Desaru Beach and 4 minutes' walk from Tidal Wave Beach.

Reviews

8.4

Very Good

8.7/10

Cleanliness

8.7/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Very Good

Some Areas of Improvement
Experience upon check-in is great! To get to the room is very very far (Room 356). Don't leave anything behind or you will cry inside to patah balik and get your things. Room size was okay. Balcony was not clean & dusty. Called house keeping - did not turn up. Bathroom has ants - not sure why and how. Bed was okay. TV was miserable. Changed remote and still problem. The channel will hang whenever u watch any program. U have to remove the battery EVERYTIME you want to switch to other channels. Very very hassle. Breakfast was disappointing too. Credit only to the hot chocolate machine. Very frustrated as I have a very high expectations on the food - at least as good as other HRs in Malaysia. The live band - I don't why... they are not playing through out out stay. Not sure what went wrong... out timing or theirs??? From the live TV pulak it has been muted. Apa laaa... Parking was free if you validate your card... but... it was very very far from your room. Overall it was a fun stay to the kids... especially the waterpark. And yaaaa... All staffs were friendly and kind.
Nor Hezrina, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Yuyang, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Amilia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Our stay at hard rock desaru
Thank you the awesome hospitality. The hotel ambience make us parents to be really in a holiday mood and thank you for hearing us and our extended stay us a fuss free. Our two boys reay enjoyed thier stay once again thank you
Nordiana, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good Hotel for Family
The hotel room was not ready upon my arrival but we were offered a welcome drink for the whole family. The environment is generally nice but it's a busy resort. Breakfast on first day was quite terrible but Nigel from the restaurant was EXCELLENT, he took my feedback and the next few days the food was better. Rooms take longer to be redone but I like the in-room entertainment. Generally it's not a place if you want a QUIET retreat. But my kids enjoyed themselves and that's what is most important. Staff are also ready to serve, so customer service is good. Thank you for a memorable stay.
Julie, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

We'll be back...
Verified Expedia guest review

6/10 Good

Some areas of improvement for a nice hotel
The services of the staffs were very good and polite, parking was easy and safe. Very visible security personnel patrolling the car park area. Check in and checkout were a breeze. The maintenance crews are also working hard to upkeep the cleanliness of the hotel. The morning buffet spared was also excellent. However there are a couple of areas i hope the management can look into as these are potential hazards that can injured young kids. Firstly the small squarish knob that you push when you want to exit the bathroom or toilet is quite sharp on 4 corners. Secondly, the edge of the floor tile interfacing the washing area and the toilet area is also quite sharp. Hard Rock Hotel is evidently a very popular hotel for families with kids but these potential hazards are accidents waiting to happen. Lastly the carpet in the room is flaking terribly, There were furballs everywhere.
Boon Leong, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The price between when I did the booking and I paid to the hotel reception it was very big difference. I forgot my iPhone charger in the room. Nobody from hotel email me or call me about that. I will don’t stay anymore in this hotel in the future.
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Friendly staff and nice breakfast buffet spread
My wife and I decided to book a room for our short staycation and had dm via fb messenger regarding the complimentary parking. The response was prompt as we received the reply within the same day. I paid for the Superior room with 1 king bed for 2nights(14-16 Nov).The access to the parking at the hotel premise was convenient and the plus factor was that there was a security guard stationed at the parking location. We were assisted by Kogul and Farizzuan upon checking in at the lobby. Kogul was friendly and we received an 'upgrade' to higher floor room which was facing the water park. He was patient during the transition as my wife enquired the directions to the restaurant and the timing for the breakfast buffet. The room was overall ok except that we found ants crawling around the toilet basin and flying insects around the lights. I would suggest in having the pillows changed as they were really 'very used' and flattened. It was a real discomfort as we could not sleep well. We went for a massage session at the Rock Spa and the experience was great.Another plus factor was that the breafast buffet spread was extensive and some of the food items were different on the 2 consecutive days. I liked the teh tarik and it tasted authentic. There is room of improvement overall but keep up the good work and customer service.
2-night trip
Verified Hotels.com guest review

8/10 Very Good

Eco friendly. staff were all friendly & helpful. Limited transportation to other area. The water splash was closed. Room aircon was not consistent, gets hot every now & then at night even thou temperature remains the same
Traci, 2-night family trip
Verified Expedia guest review