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Room options

View all photos for Executive Twin Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Executive Twin Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Premium bedding, down comforters, pillowtop beds, minibar

Family Suite

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Double Room, 1 Queen Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Double Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, down comforters, pillowtop beds, minibar

Superior Double Room

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

At a glance

Hotel size

  • 106 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Covered onsite valet parking (USD 18 per night)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

Working away

  • Business center
  • 2 meeting rooms
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Communal living room
  • Fitness center
  • Spa services
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Office
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Local maps

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very Good

DAVID, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Bad customer service and room without AC and no body care I left this hotel and pay for another hotel Refund still waiting
Wilson, 9-night family trip
Verified Expedia guest review

2/10 Poor

juan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Juan, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Stay Away
Bad hotel. The photos are deceiving and it doesn't even reach 3 stars. I had a problem at the reception, they couldn't find my reservation. The girl at the reception (with glasses) and the sales guy couldn't help you. It took them about 25 minutes to find the reservation and they behaved very arrogantly. Bad service. Once in the room, the description of the photos was nothing similar and it was an old and somewhat dirty room. I was 10 minutes and decide to leave. I asked for a refund and they couldn't give it to me. I even had to dispute it with my credit card. The manager Sebastian was polite during this problem however they didn't help me in the end. In general it is an old hotel, with bad service and the location is not ideal. I do not recommend it, do not be fooled by the other reviews
4-night trip
Verified Hotels.com guest review

6/10 Good

elena, 7-night trip
Verified Expedia guest review

8/10 Very Good

Adrian, 1-night trip
Verified Expedia guest review

8/10 Very Good

Pretty good
Decent hotel in a good location. The rooms are in good shape and very clean, but the shower isn't great. The sinks are very easy to spray water. Doors are thin and lots of noise from the hall. Desk staff are hit and miss. Not bad for the price.
Daniel, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

SU UBICACION CENTRAL
Fabian, 2-night trip with friends
Verified Expedia guest review