September 24, 2023
Many things wrong
I was a little ahocked that we got only trash emptied and towel exchange during our stay. No sweeping, mopping, beds made, etc. We didn't even have a broom and dust pan to do it ourselves. One day while we were at the beach, housekeeping had done towel exchange and left our door ajar. We're lucky no one came in to ateal anything. There was also elevator maintenance, main pool closed the first day we were there, our key cards stopped working and had to be reset, and maintenance came up to repair loose railing on the balcony after we had checked in and had been out on the balcony (someone else had requested; we didn't know it was loose).
Tammy, 5-night family trip
Verified Hotels.com guest review