Guests
All properties in San Cristobal de las Casas, Chiapas, Mexico

Los Altos Hotel

City-center hotel within easy reach of Na Bolom Cultural Museum

  • Free continental breakfast and free WiFi
From
P2,303

Image gallery

  • Standard Room, 1 Queen Bed, Private Bathroom - Guest Room
  • Standard Room, 1 Queen Bed, Private Bathroom - Guest Room
  • Standard Double Room, Ensuite - Bathroom
  • Standard Room, 1 King Bed, Ensuite - Bathroom
  • Standard Room, 1 Queen Bed, Private Bathroom - Guest Room
Standard Room, 1 Queen Bed, Private Bathroom - Guest Room. Image 1 of 34.
1 / 34Standard Room, 1 Queen Bed, Private Bathroom - Guest Room
Francisco I Madero #94, San Cristobal de las Casas, 29230, CHIS, Mexico
8.6.Fabulous.
  • El baño muy chico, la recepcionista muy amable y atenta, los tours excelentes

    Jan 31, 2020

  • We really enjoy our time in this hotel It’s small not so crowded and not expensive

    Oct 26, 2019

See all 39 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Walkable
  • Free WiFi
  • Airport transfer
  • Non-smoking

Property highlights

Main amenities

  • 21 smoke-free guestrooms
  • Daily housekeeping
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Luggage storage

For families

  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Hair dryer
  • Cable TV service
  • Flat-panel TV

What’s around

  • In De Guadalupe
  • Na Bolom Cultural Museum - 7 min walk
  • Guadalupe Church - 8 min walk
  • Mayan Medicine Museum - 28 min walk
  • Huitepec Ecological Reserve - 28 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room, Ensuite
  • Standard Room, 1 Queen Bed, Private Bathroom
  • Standard Room, 1 King Bed, Ensuite
  • Standard Triple Room, Ensuite
  • Suite Twin
  • Suite King

What’s around

Landmarks

  • In De Guadalupe
  • Na Bolom Cultural Museum - 7 min walk
  • Guadalupe Church - 8 min walk
  • Mayan Medicine Museum - 28 min walk
  • Huitepec Ecological Reserve - 28 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 75 min drive
  • Airport shuttle (surcharge)
map
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Francisco I Madero #94, San Cristobal de las Casas, 29230, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 21 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Coffee shop/café
  • Room service (during limited hours)

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage

Languages Spoken

  • Spanish

In the room

Home comforts

  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

Restaurante Los Altos - Onsite coffee shop.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Los Altos Hotel Spa San Cristobal de las Casas
  • Los Altos Cristobal Las Casas
  • Los Altos Hotel Hotel
  • Los Altos Hotel San Cristobal de las Casas
  • Los Altos Hotel Hotel San Cristobal de las Casas
  • Los Altos Hotel San Cristobal de las Casas
  • Los Altos San Cristobal de las Casas
  • Hotel Los Altos Hotel San Cristobal de las Casas
  • San Cristobal de las Casas Los Altos Hotel Hotel
  • Los Altos Hotel Spa
  • Los Altos
  • Hotel Los Altos Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Los Altos Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Los Altos Hotel.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes. Nearby restaurants include Mío Loncheria (3-min walk), La Abuelita (4-min walk), and Yoi! Sushi (4-min walk).
  • Yes, an airport shuttle is available.
  • Recommended spots to visit include Na Bolom Cultural Museum (7-min walk) and Guadalupe Church (8-min walk), along with Mayan Medicine Museum (1.5 mi) and Huitepec Ecological Reserve (1.5 mi).
8.6.Fabulous.
  • 6.0.Good

    Stayed for 8 nights with my family and hotel served its purpose. Had a place to crash at a reasonable cost after taking part in continuous tours. Staff itself is very friendly but if you want a straight and concrete answer I recommend to check with the young male attendant or the lady who works the morning shift. Only complaint and bad experience was with with their private taxi service. We payed a fixed fee up front to the hotel. The driver who picked us up claimed he did not have any money and had us paid the toll road fees. . I immediately called the hotel. We ended up eating up the costs for the toll fees going to the airport. Next time, I will use a shared airport shuttle service like ADO or others like we did when we arrived to San Cristobal. We booked our own tours through a different agency to save some money. We ate at the restaurant once on our first day and the food is comparable to other restaurants. We had a tour on the first day and we were to be picked up at 8:00. The restaurant opens at 7:00 AM and you can order a la cart. The waiter mentioned to the cook that we had a tour and the cook replied back what did she want her to do. Hotel is about a 15-20 minute walk to the city center. Rooms are small, have a small window, and no ceiling fan. At night if you open the windows be prepare to listen to the tv from your neighbor, people coming in and out, and possibly people barfing on a weekend night which we experienced on our last day.

    8 night family trip, Jun 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Todo muy bien, excelente servicio

    Víctor Angel, 7 night trip, Mar 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Memo alvarez

    Se nos hizo un hotel acogedor y acordé a lo que buscábamos, accesible, y bueno en la página aparece que está cerca del centro pero ya ahí la verdad no está tan cerca. Buen trato

    Guillermo, 1 night trip with friends, Jan 18, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Bonito y seguro. Y también cerca del centro. Espero volver pronto.

    1 night romance trip, Dec 24, 2019

    Verified Expedia guest review

  • 6.0.Good

    A)No me gustó el tamaño de la habitación y que no contara con una instalación suficientemente adecuada para el baño. B)Me agradó su restaurante y atención al público.

    Marisol, 1 night family trip, Dec 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    La comida es muy sabrosa y la atención al huésped excelente

    3 night trip, Dec 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy buena atención, el servicio y la comida muy bi

    Víctor Manuel, 1 night family trip, Sep 28, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    El lugar esta confortsble. El cuarto tambien solo que en el caso del baño esta muy reducido... En el caso de la recamara matrimonial el baño esta super pegado la taza con el lavabo entonces incomoda y la ducha esta algo chica tambien pero dejando esto por un lado el hotel su diseño y la atencion muy bueno la verdad

    Miguel, 2 night romance trip, Sep 4, 2019

    Verified Expedia guest review

  • 8.0.Very good

    La atención es muy buena, el desayuno (aunque no estaba incluido) es rico. El baño es pequeño pero funcional. Más o menos cerca del centro. Su personal: súper atentos!

    JULIA, 3 night trip, Aug 29, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Falta de ventilación en Habitacion muy cerrada poner ventilador

    José, 2 night family trip, Aug 16, 2019

    Verified Expedia guest review

See all 39 reviews