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The Retreat

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Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Terrace/patio
Terrace/patio

Overview of The Retreat

The Retreat

5.0 star property
Luxury hotel in Kigali with spa and outdoor pool

2 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is P 19,485
Price available on 02/02/2023
Map
No 5, KN 29 Street, Kigali, Nyarugenge

Room options

About this area

What's nearby

  • Heart of Kigali

Getting around

  • Kigali (KGL-Kigali Intl.) - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Heaven Restaurant & Boutique Hotel - 2 min walk
  • Khana Khazana Kiyovu - 4 min walk
  • Chez Robert - 5 min walk
  • Urban Sky Lounge - 7 min walk
  • Camellia - 10 min walk

About this property

The Retreat

The Retreat offers an airport shuttle (available 24 hours) for USD 45.00 per vehicle roundtrip. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or mani/pedis, and international cuisine is served at Fusion Restaurant, which is open for dinner. Other features of this luxurious hotel include an outdoor pool, a poolside bar, and a health club.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 11 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Playground

What to do

  • Ecotours nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Ziplining nearby

Working away

  • 2 meeting rooms
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • French

Room amenities

Be entertained

  • 65-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private pool
  • In-room massage
  • Furnished balcony/patio
  • Yard
  • Individually decorated

Freshen up

  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Heaven Restaurant - This restaurant specializes in international cuisine. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 45.00 per vehicle (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Retreat?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
How much does it cost to stay at The Retreat?
As of February 1, 2023, prices found for a 1-night stay for 2 adults at The Retreat on February 2, 2023 start from P 19,485, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at The Retreat?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at The Retreat?
Sorry, pets aren't allowed.
Is parking offered on site at The Retreat?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by The Retreat?
Yes, an airport shuttle is available. The charge is USD 45.00 per vehicle roundtrip.
What are the check-in and check-out times at The Retreat?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at The Retreat and nearby?
Have fun with nearby activities like hiking, horseback riding, and ziplining. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Retreat also has private pools and a sauna, as well as a health club and a garden.
Are there restaurants at or near The Retreat?
Yes, Fusion Restaurant offers international cuisine. Nearby restaurants include Khana Khazana Kiyovu (4-min walk), Chez Robert (5-min walk), and Urban Sky Lounge (7-min walk).
Does The Retreat have any outdoor private spaces?
Yes, every room features a private pool, a furnished balcony or patio, and a yard.
What's the area around The Retreat like?
The Retreat is in the heart of Kigali, a short 7-minute walk from Union Trade Center and 20 minutes' walk from Ntarama Church.

Reviews

4.0

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Good

3 star food, 4 star place at 5 star prices
First off, The Retreat is incredibly overpriced. Border line rip off. The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek. The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio. Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
2-night romance trip
Verified Hotels.com guest review

2/10 Poor

5-night trip
Verified Expedia guest review