Guests
All properties in Zapopan, Jalisco, Mexico

Hard Rock Hotel Guadalajara

4-star hotel with full-service spa, connected to the convention center, near Plaza Galerias Guadalajara Shopping Center

  • Free WiFi
From
P4,649

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Infinity Pool
  • Pool
  • Hotel Bar
Hotel Bar. Image 1 of 35.
1 / 35Hotel Bar
Av. Ignacio L. Vallarta 5145, Zapopan, 45040, JAL, Mexico
8.6.Fabulous.
  • Hotel is great. The problem was heating donst work

    Nov 24, 2021

  • I was disappointed with my first room! I was not very happy with the quality of…

    Nov 7, 2021

See all 968 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Shopping

The following facilities are closed seasonally each year. They will be closed from July 27 to July 28:
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Airport transfer
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 348 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and 2 bars/lounges
    • Full-service spa
    • 1 outdoor pool
    • Rooftop terrace

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries
    • Garden
    • Terrace

    What’s around

    • La Minerva - 43 min walk
    • Expo Guadalajara - 2.4 mi / 3.8 km
    • University of Guadalajara Assembly Hall - 4.1 mi / 6.5 km
    • Guadalajara Country Club - 4.2 mi / 6.7 km
    • Guadalajara Cathedral - 4.6 mi / 7.4 km
    • Hospicio Cabanas - 5.4 mi / 8.7 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room
    • Deluxe Room, 2 Queen Beds
    • Deluxe Room, 1 King Bed
    • Deluxe Room, 2 Queen Beds, Hot Tub
    • Deluxe Room, 1 King Bed, Hot Tub
    • Deluxe Room, 2 Queen Beds (Rock Royalty)
    • Deluxe Room, 1 King Bed (Rock Royalty)

    What’s around

    Landmarks

    • La Minerva - 43 min walk
    • Expo Guadalajara - 2.4 mi / 3.8 km
    • University of Guadalajara Assembly Hall - 4.1 mi / 6.5 km
    • Guadalajara Country Club - 4.2 mi / 6.7 km
    • Guadalajara Cathedral - 4.6 mi / 7.4 km
    • Hospicio Cabanas - 5.4 mi / 8.7 km
    • Basilica de Zapopan - 6.1 mi / 9.9 km
    • Telmex Auditorium - 6.8 mi / 11 km
    • Jalisco Stadium - 7.1 mi / 11.4 km

    Getting around

    • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 22 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    Av. Ignacio L. Vallarta 5145, Zapopan, 45040, JAL, Mexico

    At a glance

    Hotel size

    • This hotel has 348 rooms
    • This hotel is arranged over 30 floors

    Arriving/leaving

    • Check-in time 3:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • Pets allowed (dogs and cats only)*
    • Specific rooms only, restrictions apply*
    • 1 per room (up to 50 lbs)
    • Pets must be supervised
    • Food and water bowls and litter boxes available

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Onsite self parking (MXN 60 per day)
    • Covered onsite valet parking (MXN 60 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 bars/lounges
    • Restaurant
    • Coffee shop/café
    • Snack bar/deli
    • Poolside bar
    • 24-hour room service

    Things to do

    • Number of outdoor pools - 1
    • Pool sun loungers
    • Fitness facilities
    • Full-service spa
    • Steam room
    • Pool umbrellas

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference center

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2018
    • Elevator
    • Safe-deposit box at front desk
    • Rooftop terrace
    • Garden
    • Terrace
    • Library

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Handrails in stairways
    • Wheelchairs available on site

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Pillow menu
    • Soundproofed rooms
    • Turndown service

    Freshen up

    • Private bathroom
    • Free toiletries
    • Hair dryer

    Be entertained

    • 49-inch Smart TV
    • Netflix
    • Pay movies
    • Cable TV channels
    • MP3 docking station

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a steam room.

    The spa is open daily. Guests under 12 years old are not allowed in the spa.

    Dining

    Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)
    • Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge (amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pet deposit: MXN 2000 per stay
    • Pets are allowed for an extra charge of MXN 1500 per pet, per day
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs MXN 60 per day
    • Covered valet parking costs MXN 60 per day with in/out privileges
    • Parking height restrictions apply

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 9:00 AM to 6:00 PM
    • Guests under 12 years old are not allowed in the spa

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Hard Rock Hotel Guadalajara Zapopan
    • Hard Rock Guadalajara Zapopan
    • Hard Rock Hotel Guadalajara Hotel
    • Hard Rock Hotel Guadalajara Zapopan
    • Hard Rock Hotel Guadalajara Hotel Zapopan
    • Hard Rock Guadalajara Zapopan
    • Hotel Hard Rock Hotel Guadalajara Zapopan
    • Zapopan Hard Rock Hotel Guadalajara Hotel
    • Hard Rock Guadalajara
    • Hotel Hard Rock Hotel Guadalajara
    • Hard Rock Guadalajara Zapopan

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Hard Rock Hotel Guadalajara does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs MXN 60 per day. Valet parking costs MXN 60 per day.
    • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
    • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of MXN 1500 per pet, per day, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
    • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, Sessions offers international cuisine. Nearby restaurants include El Farallón de Tepic (11-min walk), Italianni's (13-min walk), and Sushi Factory San Ignacio (14-min walk).
    • Yes, an airport shuttle is available. The charge is MXN 330 per vehicle one-way.
    • Hard Rock Hotel Guadalajara has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
    8.6.Fabulous.
    • 10.0.Exceptional

      Very clean and modern

      Ma Guadalupe, 1 night trip with friends, Oct 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great Place with great decor

      Great rooms and very comfortable

      1 night trip, Sep 19, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great hotel

      Gehad, 2 night trip with friends, Sep 6, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      We loved the hotel Vibe, their Lounge and their bar.

      Christian Denisse, 1 night romance trip, Sep 5, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Everyone was very nice and were always very attending to our needs and helped us a lot with getting us taxis.

      Paloma, 3 night family trip, Sep 3, 2021

      Verified Expedia guest review

    • 2.0.Poor

      Awful experience

      This was the worst experience of my life. Dirty rooms, nothing worked. Paid for a premium room and I felt like I was staying in a refugee camp. Condom packages on the floor, tub didn’t work, shower didn’t work. We got a room change and nothing improved. Not the mention white stains on the couch of God knows what. Took over 45 minutes to get another room that wasn’t even close to being better. My girlfriend and I had to fix the tub. This was awful. The only thing this hotel and the people who work there have to do with the reputation of Hard Rock hotels is the big sign outside

      Hector, 1 night trip, Aug 28, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      another great stay at an excellent hotel.

      Gregory, 2 night trip with friends, Aug 27, 2021

      Verified Expedia guest review

    • 6.0.Good

      El servicio de los meseros del restaurante del desayuno estuvo pésimo y grosero; no tuvieron la delicadeza de ofrecernos las bebidas, no retiraban los platos sucios, ni tampoco se acercaban a la mesa, nosotros les hablabamos para rogar su atención. De muy mal gusto para el tipo de hotel, desagradable experiencia.

      Simon, 1 night family trip, Aug 26, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      They offer transportation from hotel, which gives you peace of mind. Security is great. Safe and excellent hotel.

      Sandy, 3 night trip with friends, Aug 21, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      I liked the decoration and how clean the room was maintained. The employees were friendly and courteous.

      Carmen, 3 night trip, Aug 19, 2021

      Verified Expedia guest review

    See all 968 reviews