The Retreat Palm Dubai MGallery by Sofitel

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Beach
Infinity pool
Outdoor pool
Outdoor pool

Overview of The Retreat Palm Dubai MGallery by Sofitel

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UNESCO Sustainable Travel Pledge

The Retreat Palm Dubai MGallery by Sofitel

5.0 star property
Beachfront hotel in Dubai with spa and outdoor pool

8.4/10 Very Good

295 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Palm Jumeirah, Dubai, Dubai, 0
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and pool bar
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Beach umbrellas
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • In Palm Jumeirah
  • Dubai Marina Mall - 21 min drive
  • The Walk - 23 min drive
  • Jumeirah Beach - 19 min drive
  • Wild Wadi Water Park - 24 min drive
  • Burj Al Arab - 19 min drive
  • Souk Madinat Jumeirah - 25 min drive
  • Mall of the Emirates - 24 min drive
  • Ski Dubai - 26 min drive
  • Ibn Battuta Mall - 24 min drive
  • Burj Khalifa - 26 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 36 min drive
  • Al Maktoum Intl. Airport (DWC) - 43 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 51 min drive
  • Airport shuttle (surcharge)

About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star luxury hotel in the heart of Palm Jumeirah
Consider a stay at The Retreat Palm Dubai MGallery by Sofitel and take advantage of a roundtrip airport shuttle, a poolside bar, and a rooftop terrace. With a beachfront location, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Indulge in a body wrap, a hot stone massage, and a body treatment at Rayya Wellness Centre, the onsite spa. The onsite local and international cuisine buffet restaurant, Vibe, features brunch. The health club offers aerobics classes and yoga classes; other things to do include snorkeling, archery, and motor boating. In addition to an art gallery on site and 3 coffee shops/cafes, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • Limo/town car service, express check-out, and a banquet hall
  • Guest reviews say good things about the breakfast, pool, and helpful staff
Room features
All 255 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Childcare services and free infant beds
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Separate tubs/showers, free toiletries, and hair dryers
  • 42-inch flat-screen TVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and coffee/tea makers

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 255 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • No alcohol served onsite

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • 3 coffee shops
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Archery
  • Motor boating
  • Snorkeling

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • DVD player
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Vibe - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla - This fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Chapters - Onsite café. Open daily.
Ripples - Onsite diner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 140 per person (approximately)
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)
  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for AED 150.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

Frequently asked questions

Does The Retreat Palm Dubai MGallery by Sofitel offer free cancellation for a full refund?
Yes, The Retreat Palm Dubai MGallery by Sofitel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Retreat Palm Dubai MGallery by Sofitel?
As of September 26, 2022, prices found for a 1-night stay for 2 adults at The Retreat Palm Dubai MGallery by Sofitel on September 29, 2022 start from P 8,772, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Retreat Palm Dubai MGallery by Sofitel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Retreat Palm Dubai MGallery by Sofitel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Retreat Palm Dubai MGallery by Sofitel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Retreat Palm Dubai MGallery by Sofitel?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Retreat Palm Dubai MGallery by Sofitel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Retreat Palm Dubai MGallery by Sofitel?
You can check in from 3:00 PM - anytime. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at The Retreat Palm Dubai MGallery by Sofitel and nearby?
Have fun with onsite activities like archery, snorkeling, and motor boating and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. The Retreat Palm Dubai MGallery by Sofitel also has an outdoor pool, a sauna, and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near The Retreat Palm Dubai MGallery by Sofitel?
Yes, Vibe offers alfresco dining and local and international cuisine. Nearby restaurants include Manava (14-min walk), A La Turca (2.3 mi), and Asateer Tent (2.3 mi).
Does The Retreat Palm Dubai MGallery by Sofitel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Retreat Palm Dubai MGallery by Sofitel like?
The Retreat Palm Dubai MGallery by Sofitel is located on the boardwalk in Palm Jumeirah. Popular attractions include Burj Al Arab, which is 19 minutes away by car.

Overall score and ratings

8.4

Very Good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very Good

The Retreat review 22
Lovely experience staying at the Palm , with Fabulous views . Only down side was its a dry Hotel , and Taxi's into Dubai are not cheap
Rob, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel right on the beach. The service was outstanding, they really go above and beyond to please. The room was immaculately clean. Taxis parked outside so getting around was easy. Wonderful stay, I highly recommend.
Aisling, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Kristine, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Worst hotel I have ever stayed in. Next-door to the hotel they are doing construction and it’s always loud. The staff is very very rude and not helpful. Items at the pool got stolen we reported it to the staff nobody helped. When we checked into the hotel room the hotel room was very dirty and we asked to get switched and we were given attitude. The food in the Buffet was at best a C. This Hotel is a dry hotel which means there is no alcohol being served. The staff harasses you to wear a mask
Deni, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

nice environment, beach
Ka Wui, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The Retreat Palm
Had a amazing time in the palm Jumeirah.. it was my first time in dubai the hotel staff welcomed us very well and helped us when we needed it.. very clean and nice place the staff always greeted with smiles and the hotel food was also very nice.. will deffo go back in future
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Firas, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Decent hotel, but not excellent.
Nice hotel, but service in the restaurants is slow. Always had to ask multiple times for my order and for the bill. Rooms are clean and spacious with nice balconies although the bed was quite hard.
6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Sara, 3-night trip
Verified Hotels.com guest review

4/10 Fair

I was very disappointed with my experience with my experience at the retreat, firstly I booked without it being clearly marked anywhere on the booking it was an alcohol free hotel, they then refused to change the booking which I admit is my fault. The service was lacklustre at best at the hotel, had to order things 3/4 times etc. the rooms were mediocre, it just lacked any five start character. We loved our holiday in spite of our hotel. The one plus is the beach and pool area are generally a good location - but you receive little to no service from waiters. If anything the retreat is a satisfactory 4 star hotel. On both sides and behind there is building work. The food is decent while not being spectacular.
Joseph, 7-night family trip
Verified Expedia guest review