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Lodge at Mill Creek

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Lobby
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi

Overview of Lodge at Mill Creek

Lodge at Mill Creek

2.5 star property
Located steps from Dolly Parton's Stampede Dinner Attraction

918 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
3785 Parkway, Pigeon Forge, TN, 37863

Room options

About this area

What's nearby

  • Island at Pigeon Forge - 44 min walk
  • Dolly Parton's Stampede Dinner Attraction - 1 min drive
  • LeConte Center at Pigeon Forge - 4 min drive
  • Dollywood's Splash Country - 9 min drive
  • Christmas Place - 5 min drive
  • Titanic Museum - 10 min drive
  • Dollywood - 21 min drive
  • Anakeesta - 11 min drive
  • Ripley's Aquarium of the Smokies - 12 min drive
  • Gatlinburg SkyLift Park - 17 min drive
  • Gatlinburg Convention Center - 14 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 57 min drive
  • Area shuttle (surcharge)

Restaurants

  • Cielito Lindo Mexican Grill - 6 min walk
  • Cracker Barrel - 6 min walk
  • Lil Black Bear Cafe - 15 min walk
  • Log Cabin Pancake House - 15 min walk
  • Huck Finn's Catfish - 17 min walk

About this property

Lodge at Mill Creek

When you stay at Lodge at Mill Creek, you'll be 2.3 mi (3.7 km) from Island at Pigeon Forge and 4.1 mi (6.6 km) from Dollywood. Guests will have free perks like WiFi and self parking. Also, this hotel is 3.5 mi (5.6 km) from Titanic Museum. The helpful staff and family-friendly amenities get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

At a glance

Hotel size

  • 54 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - midnight
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance

Facilities

  • 2 buildings/towers
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Fees & policies

Refundable deposits

  • A damage deposit of USD 75 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: USD 3 per accommodation, per night

Optional extras

  • Area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Lodge Mill Creek Pigeon Forge
Lodge Mill Creek
Mill Creek Pigeon Forge
Family Inns Of America - East Hotel Pigeon Forge
Lodge at Mill Creek Hotel
Lodge at Mill Creek Pigeon Forge
Lodge at Mill Creek Hotel Pigeon Forge

Frequently asked questions

Does Lodge at Mill Creek offer free cancellation for a full refund?
Yes, Lodge at Mill Creek does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lodge at Mill Creek?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Lodge at Mill Creek?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Lodge at Mill Creek?
Yes, there's free self parking.
What are the check-in and check-out times at Lodge at Mill Creek?
You can check in from 3 PM - midnight. Check-out time is 11 AM.
What is there to do at Lodge at Mill Creek and nearby?
Recommended spots to visit include Dolly Parton's Stampede Dinner Attraction (2-min walk) and Island at Pigeon Forge (2.3 mi), along with Titanic Museum (3.5 mi) and Dollywood (4.1 mi).
Are there restaurants at or near Lodge at Mill Creek?
Yes. Nearby restaurants include Cielito Lindo Mexican Grill (6-min walk), Cracker Barrel (6-min walk), and Lil Black Bear Cafe (15-min walk).
What's the area around Lodge at Mill Creek like?
Lodge at Mill Creek is a short 2-minute walk from Dolly Parton's Stampede Dinner Attraction and 16 minutes' walk from Old Mill. Travelers say this hotel is in a good location.

Reviews

5.8

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.3/10

Property conditions & facilities

5.3/10

Eco-friendliness

Reviews

2/10 Poor

There was a man that answered the phone and was rude to me not once but twice. I was trying to cancel a reservation that was made and he wouldnt even look into the reservation to help what so ever just advised i call Expedia who it was originally booked through but then changed by this property to a different date so expedia did not have this reservation any longer due to them changing the reservation. He started screaming and hollering at me and was very rude with no help whatsoever. I would like to talk to a manager becuase this is still not resolved and I need to cancel this and I will NEVER stay here after dealing with this one individual.
Ashley, 7-night family trip
Verified Expedia guest review

4/10 Fair

Highly disappointed!
Bathroom alone was horrible! Mold in the ceiling toilet leaked water spots on the ceiling. Bedding had stains. Bed it self was warn slap out absolutely uncomfortable! The floors were absolutely nasty! Doesn’t look like they were even vacuumed before we came in. Also had stains all over the carpet and the carpet was coming up. Normally when you first check in there’s a few rolls of toilet paper there was ONE! The towels had stains and very ruff texture. The shower head was coming out of the wall. There was ants all over the sink and bathroom floor! I’m highly disappointed! The day we checked out the cleaning man was there told us to leave the door open and first place he went to as we were still standing there was the tip envelope…. Some pictures posted below!
Carol, 5-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointed
Carpet was in bad shape, tv wasn’t even mounted or on a stand it was propped up against the wall. Cobwebs hanging down the walls and carpet hasn’t been vacuumed well found a receipt from May 2021 a whole year ago that the cleaning people haven’t picked up from under the nightstand table.
Kelley, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

The bed was comfortable. The chair in room was dirty. Food from previous family was under dresser. The hot and cold water was opposite in bathtub.
Jennifer, 3-night family trip
Verified Expedia guest review

6/10 Good

Connie, 2-night trip
Verified Expedia guest review

2/10 Poor

I didn’t like the fact that we had roaches and I let them know we had roaches in our room and they said,”they would let the manager know.”I took down a cup with a roach in it and they said, they would get back to me and I’ve heard nothing from them. I have pictures and the roaches was on our luggage and crawling on the walls. This place was so dirty and nasty. Never will stay there again.
Christen, 4-night family trip
Verified Expedia guest review

4/10 Fair

The property is very run down, both inside and outside. I would not recommend this property to stay in for a vacation.
Michael, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Good
Not enough coffee or towels, towels were to small! We were there 5 days and room only got cleaned once.
Dorinda, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

the room was decent only flaw was fridge did not work and water line to toilet had a slow leak.
james, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Brianna, 1-night trip
Verified Hotels.com guest review