Petit Hotel Enchante

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Overview of Petit Hotel Enchante

Petit Hotel Enchante

3.0 star property
Hakuba ski hotel with free ski shuttle and ski storage

9.6/10 Exceptional

18 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Ski facilities
  • Restaurant
Map
Hokujo 2455-3, Hakuba, Nagano, 399-9301
Main amenities
  • Restaurant
  • Breakfast available
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Air conditioning
  • Library
  • Limited hour front desk
For families
  • Private bathroom
  • Television
  • Deep soaking bathtub
  • Limited housekeeping
  • Free self parking
  • Free toiletries
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Chikuni Station - 16 min drive
  • Hakuba Station - 19 min walk
  • Shinanoomachi Station - 22 min drive
  • Free train station pick-up
  • Free train station drop-off
  • Free ski shuttle

About this property

Petit Hotel Enchante

Petit Hotel Enchante features a free ski shuttle and puts you near winter activities like downhill skiing and snowboarding. Free perks like WiFi and self parking mean guests have more money for fun in the snow. Skiers will appreciate access to ski storage. The restaurant and breakfast get good marks from fellow travelers.

Languages

Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 6 AM - midnight
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Free train station shuttle*

Offsite

  • Free ski shuttle

Property amenities

Food and drink

  • Full breakfast each morning (surcharge)
  • Restaurant

What to do

  • Karaoke

Services

  • Front desk (limited hours)
  • Ski storage

Facilities

  • Library

Languages

  • Japanese

Ski

  • Free ski shuttle
  • Ski storage
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Limited housekeeping

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of JPY 1620 per person (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property accepts credit cards. Cash is not accepted.

Also known as

Petit Hotel Enchante Hakuba
Petit Enchante Hakuba
Petit Enchante
Petit Hotel Enchante Hotel
Petit Hotel Enchante Hakuba
Petit Hotel Enchante Hotel Hakuba

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

10/10 Exceptional

Very kind and helpful staff. Clean spacious rooms. Heated gear storage for skiers and snowboarders.
Kelly, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Muhammad, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joshua, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great time in Hakuba and our trip was made even better by the incredible hospitality and service we received at Petit Hotel Enchante. Masa, Sayu and family went over and above to ensure we had a good time in Hakuba, we are so grateful for the experience we had at their hotel! I highly recommend!
Sydney, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The entire host family was very welcoming and friendly. Made us feel at home.
Chen, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

My fiance and I stayed at the hotel recently with some friends while skiing in Hakuba. Masa and his family were so friendly and accommodating from the moment we arrived. We strongly recommend booking to have dinner at the hotel. Masa and his wife are incredible chefs. They offer a three course menu and also a bento box. The food was delicious (or oishii as the Japanese would say!) Booking ski lift passes was discounted and very convenient at the hotel. The rooms were spacious, warm and very clean. There's even an onsen at the hotel. The wonderful facilities may have made our stay comfortable, what made it memorable were Masa and his lovely family. We'll definitely be staying here again!
Shellee, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Masa-san and the entire family were most helpful and obliging. Assisting with providing discounted lift tickets as well as arranging for reservations and drop off and pick up on certain days from the different slopes in the area. The breakfasts were really good (I would recommend opting for the breakfasts) and dinner was very good too. There is a large selection of wines to choose from the wine list and also across the different price ranges. Room was very comfortable and there is a large communal hot tub on site, which was great to soak in after a day on the slopes. I would highly recommend the property and special thanks to Masa-san, Sari-san and the rest of the family for being such wonderful hosts.
4-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic little hotel with the most amazing owners. Absolutely loved the food as well.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Kenneth, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Beau, 3-night trip with friends
Verified Hotels.com guest review