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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Isabella Boutique Hotel

3-star3 stars
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710, Mexico

3-star beach hotel with outdoor pool, near Quinta Avenida
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I chose this hotel based on old reviews. They probably have been closed for months due to…Dec 25, 2020
  • The only person that was helpful was Danny. He should be the manager.Dec 22, 2020

Isabella Boutique Hotel

  • Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area
  • Deluxe Triple Room, Multiple Beds
  • Deluxe Quadruple Room, Multiple Beds, Ocean View
  • Superior Double Room, Pool View

What’s around Isabella Boutique Hotel


  • In Downtown Playa del Carmen
  • Quinta Avenida - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Quinta Alegría Shopping Mall - 5 min walk
  • 3D Museum of Wonders - 6 min walk
  • Central Square - 9 min walk
  • El Camaleon Mayakoba Golf Course - 6.5 mi / 10.5 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.4 km
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 20 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets stay free (dogs and cats only)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours)*


  • No onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Ecotours nearby
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Number of buildings/towers - 2
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • Catalan
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Isabella Boutique Hotel’s small print

Also known as

  • Isabella Boutique Hotel Playa del Carmen
  • Isabella Playa Del Carmen
  • Isabella Boutique Hotel Hotel
  • Isabella Boutique Hotel Playa del Carmen
  • Isabella Boutique Hotel Hotel Playa del Carmen
  • Isabella Boutique Playa del Carmen
  • Isabella Boutique Hotel Playa del Carmen
  • Isabella Boutique Playa del Carmen
  • Hotel Isabella Boutique Hotel Playa del Carmen
  • Playa del Carmen Isabella Boutique Hotel Hotel
  • Hotel Isabella Boutique Hotel
  • Isabella Boutique


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 30 per person (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Isabella Boutique Hotel

  • Does Isabella Boutique Hotel offer free cancellation for a full refund?
    Yes, Isabella Boutique Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Isabella Boutique Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Isabella Boutique Hotel?
    Sorry, there's no onsite parking at Isabella Boutique Hotel.
  • Is there a pool at Isabella Boutique Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Isabella Boutique Hotel?
    Yes, cats and dogs stay free. Service animals are exempt from fees.
  • What are the check-in and check-out times at Isabella Boutique Hotel?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Isabella Boutique Hotel?
    Yes, there's an onsite restaurant. Nearby restaurants include Dirty Martini Lounge (3-min walk), Imprevist (3-min walk), and Blue Lobster (3-min walk).
  • Is airport shuttle service offered by Isabella Boutique Hotel?
    Yes, an airport shuttle is available. The charge is USD 30 per person roundtrip.
  • What is there to do at Isabella Boutique Hotel and nearby?
    Have fun during the warmer months with activities nearby such as boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a picnic area and a garden.

Recent reviews

Good 7.8 From 56 reviews

Very good 8.0
Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Natalia, ca2 night business trip
Poor 2.0
Not as advertised
Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
John, us2 night trip with friends
Exceptional 10.0
It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Eb, us2 night trip
Very good 8.0
Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Bajalo4, us1 night family trip
Very good 8.0
Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
MariaElena, us1 night trip
Very good 8.0
This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Mandy, us2 night family trip
Exceptional 10.0
We had a blast, Love your place
All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
Miguel, la6 night trip with friends
Exceptional 10.0
Loved this place, very close to beach and market but nice and quiet
ca1 night family trip
Very good 8.0
Solid Hotel, Good Price
Photos are accurate. The AC was broken in the room but everything else was as advertised. Good service, nice pool, and excellent location. It was quiet at night, as well, so sleeping was not an issue.
Nathan, us1 night trip
Good 6.0
Basic accommodations. The air smelled of rotten fish.
us3 night romance trip

Isabella Boutique Hotel