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Akelarre - Relais & Châteaux

Photo gallery for Akelarre - Relais & Châteaux

Exterior
Terrace/patio
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Overview of Akelarre - Relais & Châteaux

VIP Access
UNESCO Sustainable Travel Pledge

Akelarre - Relais & Châteaux

5.0 star property
Luxury hotel in San Sebastián with spa and winery

9.4/10 Exceptional

98 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Padre Orcolaga, 56, San Sebastián, 20008

Room options

About this area

Getting around

  • San Sebastian (EAS) - 40 min drive
  • Biarritz (BIQ-Pays Basque) - 57 min drive
  • Bilbao Airport (BIO) - 67 min drive
  • Gros Station - 13 min drive
  • Ategorrieta Station - 14 min drive
  • Hernani Station - 15 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • Calonge sagardotegia - 10 min walk
  • Restaurante Mendizorrotz - 10 min walk
  • Restaurante Rekondo - 5 min drive
  • Gross Brewery & Taproom - 6 min drive
  • Kok - 6 min drive

About this property

Akelarre - Relais & Châteaux

Akelarre - Relais & Châteaux features a winery, a rooftop terrace, and an airport shuttle. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Akelarre, one of 2 restaurants, serves breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a 24-hour fitness center are other highlights at this luxurious hotel. The pool and helpful staff get good marks from fellow travelers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 22 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (14 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 8:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Room service (late night)
  • Snack bar/deli

What to do

  • Free beach shuttle

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Fireplace in lobby
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Comprehensive food waste policy

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Plasma television

Home comfort

  • Air conditioning and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • 2 bathrooms
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling
  • Water-efficient toilets only

Special features

Spa

AKELARRE has 3 treatment rooms including rooms for couples. Services include facials, body wraps, and body treatments. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Akelarre - This fine-dining restaurant serves breakfast, lunch, and dinner. 3-star Michelin rating. Reservations are required.
Oteiza - Onsite restaurant. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Relais & Chateaux.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Akelarre San Sebastian
Akelarre San Sebastian
Akelarre
Hotel Akelarre
Akelarre Relais Châteaux
Akelarre Relais & Chateaux
Akelarre - Relais & Châteaux Hotel
Akelarre - Relais & Châteaux San Sebastián
Akelarre - Relais & Châteaux Hotel San Sebastián

Frequently asked questions

Does Akelarre - Relais & Châteaux offer free cancellation for a full refund?
Yes, Akelarre - Relais & Châteaux does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Akelarre - Relais & Châteaux?
As of December 1, 2022, prices found for a 1-night stay for 2 adults at Akelarre - Relais & Châteaux on December 15, 2022 start from P 16,892, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Akelarre - Relais & Châteaux?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Akelarre - Relais & Châteaux?
Yes, there's an indoor pool.
Are pets allowed at Akelarre - Relais & Châteaux?
Sorry, pets aren't allowed.
Is parking offered on site at Akelarre - Relais & Châteaux?
Yes, there's free self parking. Electric vehicle charging is available.
Is airport shuttle service offered by Akelarre - Relais & Châteaux?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Akelarre - Relais & Châteaux?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Akelarre - Relais & Châteaux?
No, this hotel doesn't have a casino, but Casino Kursaal (26-min drive) is nearby.
What is there to do at Akelarre - Relais & Châteaux and nearby?
Akelarre - Relais & Châteaux has a spa, a winery, and an indoor pool, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Akelarre - Relais & Châteaux?
Yes, there are 2 onsite restaurants. Nearby restaurants include Calonge sagardotegia (10-min walk), Restaurante Mendizorrotz (10-min walk), and Restaurante Illarra (2.3 mi).
Does Akelarre - Relais & Châteaux have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Wish we could stay longer
We spent a very relaxing and comfortable 3 nights at Hotel Akelarre. Service from the staff at reception and in the restaurants is friendly and first class all the way. It was so quiet and peaceful during our stay.
Raymond, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is truly a unique property, the views of the ocean are breathtaking. The staff are very friendly and go out of their way to make you feel at home.
David, 3-night romance trip
Verified Expedia guest review

6/10 Good

Lack of thoughtfulness
The aesthetics, environment, and services are top notch. However, there are quite a few things they could improve. 1. Bathroom floor was super slippery. We have to be extra careful when we walk in. If you were wearing slippers or theres water on the floor, even more dangerous. 2. The curtain was quite different to close completely. It was heavy and leaves a big gap at the end, which will be a problem for light sensitive sleeper. 3. The door has no lock, so u cannot stop cleaners coming in if you forgot to put the do not disturb sign on the door. 4. The room service menu has very little choice. They have a room service menu and a snack bar menu, yet many items are the same. Overall, the hotel itself was amazing, great spa, convenient parking, good people, impeccable views. But there is still room for improvement on the thoughtfulness. The experience could have been better.
5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Miguel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Expedy, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stunning location, food service and staff!
Andrew, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
3-night trip
Verified Hotels.com guest review

6/10 Good

Overpriced hotel and restaurant, but fab views.
This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Thai Ping, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
1-night romance trip
Verified Expedia guest review