Guests
All properties in Cúcuta, Norte de Santander, Colombia

Hotel Exelsior

No-frills San José de Cúcuta hotel with restaurant

  • Free full breakfast, free WiFi, and free parking

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  • Reception
  • Reception
  • Exterior
  • Dining
  • Reception
Reception. Image 1 of 10.
1 / 10Reception
Av. 3, 9 - 65, San José de Cúcuta, 540006, Norte de Santander, Colombia
8.2.Very good.
  • I can't evaluate it because I v never stayed there, in fact they don't work anymore with…

    Jan 14, 2021

  • Very good Hotel, service and location but the best was the breakfast:)

    Oct 21, 2020

See all 53 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 25 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • 24-hour front desk
  • Front desk safe
  • Self-serve laundry

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • In-room climate control (air conditioning)

What’s around

  • San Jose Cathedral - 4 min walk
  • Colon Park - 4 min walk
  • Cucuta Museum of Culture - 5 min walk
  • Ventura Plaza Commercial Center - 7 min walk
  • Gobernación Norte de Santander - 8 min walk
  • General Santander Stadium - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Standard Double Room
  • Standard Triple Room

What’s around

Landmarks

  • San Jose Cathedral - 4 min walk
  • Colon Park - 4 min walk
  • Cucuta Museum of Culture - 5 min walk
  • Ventura Plaza Commercial Center - 7 min walk
  • Gobernación Norte de Santander - 8 min walk
  • General Santander Stadium - 10 min walk
  • Banco de la Republica Cultural Area - 11 min walk
  • Circus Pop - 22 min walk
  • Ecoparque Comfanorte Cúcuta - 41 min walk
  • House of General Santander - 6.2 mi / 10 km

Getting around

  • Cucuta (CUC-Camilo Daza Intl.) - 14 min drive
map
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Av. 3, 9 - 65, San José de Cúcuta, 540006, Norte de Santander, Colombia

At a glance

Hotel size

  • This hotel has 25 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 2 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets stay free
  • 1 per room (up to 33 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free full breakfast daily
  • Restaurant
  • Room service (during limited hours)

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Languages Spoken

  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • 30-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Ramsis - This restaurant specializes in international cuisine and serves breakfast and lunch.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Children & extra bedsPay at property

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

There is no hot water on site.

This property accepts Visa, Mastercard, American Express and Diners Club.

Also known as

  • Hotel Exelsior Cucuta
  • Hotel Exelsior Hotel
  • Hotel Exelsior San José de Cúcuta
  • Hotel Exelsior Hotel San José de Cúcuta
  • Hotel Exelsior San José de Cúcuta
  • Exelsior San José de Cúcuta
  • Hotel Hotel Exelsior San José de Cúcuta
  • San José de Cúcuta Hotel Exelsior Hotel
  • Hotel Hotel Exelsior
  • Exelsior
  • Exelsior San Jose De Cucuta

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Exelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet.
  • You can check in from 2 PM - midnight. Check-out time is 2 PM.
  • Yes, Ramsis offers international cuisine. Nearby restaurants include EL GRAN SABOR DE LA CERO (5-min walk), la brasa (6-min walk), and Cafeteria Almuerzos M.P (6-min walk).
8.2.Very good.
  • 8.0.Very good

    Hotel and room were clean. The place is quiet and withing walking distance of Ventura mall and other good places to eat. It is close to the airport as well. The only thing I did not like/understand was how dark the hallways are (I was on the second floor).

    1 night trip, Oct 14, 2018

    Verified Hotels.com guest review

  • 2.0.Poor

    Llegue al hotel y dicen que no trabajan con expedía y no me dejaron ingresar necesito el reembolso del mismo

    1 night trip, Dec 18, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Inicialmente hice y pagué por adelantado mi estadía, la cual hice por medio de Hoteles.com y cuando me puse en contacto con el Hotel para notificarles mi hora de llegada, me dijeron que ellos no trabajan con Hoteles.com y que debía hacer una nueva reservación con otra aplicación. De manera que la hice por medio de Expedia. Al hacer el check-in me volvieron a decir que con Expedia tampoco trabajaban porque ya habían tenido problemas con Expedia y me obligaron a pagar la tarifa regular, la cual es más costosa que la que Expedia sugiere. Ellos no aceptaron esos precios tampoco. Así que recomiendo no utilizar ése Hotel. Hotel Excelsior.

    Dario, 2 night romance trip, Nov 21, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Es una estafa

    Es una estafa. Hoteles.com te cobra por adelatado y el Hoter Excelsior dice que el no tiene convenio con Hoteles.com

    1 night trip, Aug 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Bueno bonito barato

    Recomendable

    Renato, 1 night romance trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Buena ubicación. Buen servicio

    GIANCARLO, 1 night family trip, Dec 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Muy bueno excelente trato por parte del personal del hotel

    1 night family trip, Nov 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Buna opción en Cúcuta a un precio razonable.

    Bien bien

    VICTOR, 1 night family trip, Nov 6, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Solo falta agua caliente de resto bien , wifi, comida todo bien

    2 night trip, Oct 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    centrico excelente personal y muy limpio lo recomiendo

    1 night family trip, Oct 14, 2019

    Verified Expedia guest review

See all 53 reviews