Aquastar Hotel & Apartments

Photo gallery for Aquastar Hotel & Apartments

Primary image
Beach
Pool
Rooftop pool
Outdoor pool

Overview of Aquastar Hotel & Apartments

Aquastar Hotel & Apartments

3.5 star property
3.5-star beachfront hotel with restaurant, near Mahahual Beach

7.6/10 Good

275 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet friendly
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
The price is P4,337
Price available on 03/07/2022
Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Pool bar
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Snack bar/deli
  • Concierge services
For families
  • Television
  • Terrace
  • Daily housekeeping
  • Premium bedding
  • 2 outdoor pools
  • Snack bar/deli
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 132 min drive

About this property

Aquastar Hotel & Apartments

Aquastar Hotel & Apartments puts you just a 5-minute drive from Mahahual Beach and Costa Maya Port. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar, a snack bar/deli, and a terrace are other highlights at this Mediterranean hotel. The comfortable beds and restaurant get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 23 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Ecotours

Services

  • 24-hour front desk
  • Concierge services
  • Pool loungers

Facilities

  • Terrace
  • 2 outdoor pools

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Overall score and ratings

7.6

Good

8.1/10

Cleanliness

7.9/10

Staff & service

7.1/10

Amenities

7.8/10

Property conditions & facilities

6.9/10

Eco-friendliness

4/10 Fair

Manuel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Luis, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Blanca Ivette, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Cristian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Priscilla, 4-night trip
Verified Expedia guest review

4/10 Fair

Enttäuschend
Meine teuerste Unterkunft in Mexico aber dafür kriegt man echt kein Service. Kein WLAN im Zimmer, Zimmer sehr klein und ohne Fenster die fühlt sich wie ein Grab. Positives: Dachpool echt schön und direkt am Strand
Alessandro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zoila, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Miguel, 5-night trip
Verified Expedia guest review

8/10 Very Good

Rented a room with a tub... bad idea very difficult to get in and out of.. beds need a blanket gets chilly durring the night with a sheet
herschel, 6-night trip
Verified Hotels.com guest review