Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Dreams Tulum Resort & Spa

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780, Mexico

Upscale beachfront hotel with spa, near Tulum National Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • Just needs a lot of work. There were so many issues, that remained unresolved. The food…Dec 27, 2020
  • The hotel lobby is so small and worn. No room for social distancing. The property is…Dec 26, 2020

Dreams Tulum Resort & Spa

from P6,368
  • Deluxe Room, 1 King Bed, Garden View
  • Deal Of the Day
  • Deluxe Garden view 2 double beds, adults only
  • Deluxe Ocean View 2 Double Bed
  • Deluxe Room, garden view 1 king bed Adults Only
  • Deluxe Room 1 King Bed Ocean View
  • Hacienda Club Presidential Suite
  • Hacienda Preferred Club Suites
  • Preferred Club Deluxe Garden Swimout 2 Double beds
  • Preferred Club Deluxe Garden Swimout 1 king bed
  • Preferred Club Honeymoon Suite
  • Preferred Club Junior Suite Ocean Front 2 Double Beds
  • Preferred Club Junior Suite Ocean Front, king bed
  • Preferred Club Deluxe 2 Double Beds Garden Swimout Adults Only
  • Preferred Deluxe 1 King Bed Garden Swimout Adults Only
  • Junior Suite Double Garden View
  • Preferred Club Junior Suite Double Ocean View Double
  • Junior Suite King Garden View
  • Preferred Club Junior Suite King Ocean View King
  • Deluxe Room, 2 Double Beds, Garden View
  • Deluxe Room, 1 King Bed, Garden View (Junior)
  • Junior Suite, 1 King Bed, Garden View (Preferred Club)
  • Junior Suite, 2 Double Beds, Garden View (Preferred Club)
  • Breakfast Plan Deluxe Garden View King
  • Breakfast Plan Deluxe Garden View Double
  • Breakfast Plan Junior Suite Garden View King
  • Breakfast Plan Junior Suite Garden View Double

What’s around Dreams Tulum Resort & Spa

Landmarks

  • On a private beach
  • Tulum National Park - 21 min walk
  • LabnaHa Ecopark Adventures - 44 min walk
  • Xel-Há Park - 5.8 mi / 9.3 km
  • Tulum Mayan Ruins - 6.1 mi / 9.9 km
  • Gran Cenote - 8.6 mi / 13.8 km
  • Cenotes Sac Actun - 9.3 mi / 14.9 km
  • Playa Paraiso - 9.6 mi / 15.5 km

At a glance

Key facts

Hotel size

  • This hotel has 432 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 9 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Nightclub
  • Winery attached
  • Beach sun loungers
  • Swim-up bar
  • Health club
  • Tennis on site
  • Sauna
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 5460
  • Conference space size (meters) - 507
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Dreams Tulum Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Airport transfers

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Dreams Tulum Resort & Spa’s small print

Also known as

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel
  • Dreams Tulum Resort & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Dreams Tulum Resort & Spa

  • Does Dreams Tulum Resort & Spa offer free cancellation for a full refund?
    Yes, Dreams Tulum Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Dreams Tulum Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Dreams Tulum Resort & Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at Dreams Tulum Resort & Spa?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Dreams Tulum Resort & Spa?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Dreams Tulum Resort & Spa?
    You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near Dreams Tulum Resort & Spa?
    Yes, there are 9 onsite restaurants, featuring French cuisine. Nearby restaurants include Chamicos (4.4 mi), Oscar & Lalo (4.4 mi), and Salciccium (5.8 mi).
  • What is there to do near Dreams Tulum Resort & Spa?
    Recommended spots to visit include Tulum National Park (1.1 mi) and LabnaHa Ecopark Adventures (2.3 mi), along with Xel-Há Park (5.8 mi) and Tulum Mayan Ruins (6.1 mi).

Recent reviews

Good 7.8 From 838 reviews

Very good 8.0
The resort itself was very beautiful with every angle and it was kept very clean.... There was respect given on a daily basis. The Cons was that I've never been to a resort where room service ends before 12 am. The food wasn't the best. The Italian restaurant was a waste and we had to speak to the manager more than once.
us3 night family trip
Poor 2.0
First room had bed bugs like literally visible on the bed.. didnt even have to pull sheets back ...no apology or accommodation was given. second room toilet didnt work nor did the safe...
us3 night trip with friends
Very good 8.0
The property was beautiful!!! Well maintained and they held to clean and sanitizing standards!! The staff was friendly and attentive!! Always seeing if there was anythiny extra they could do
Leslie, us7 night romance trip
Exceptional 10.0
We love Dreams Tulum!
Sandra D, us7 night family trip
Exceptional 10.0
The beach was beautiful but the floor bed of the water was too rocky
us5 night family trip
Poor 2.0
Upon arriving to the resort I was initially pressured into upgrading my room to be all inclusive. The concierge explained that i would be paying substantially more if I did not upgrade. I reluctantly upgraded the room with the promise of a much better suite. The original hotel room was ok and not too shabby. When going to the hotel “restaurants” the food was edible but had little to no flavor. I regretted my decision after meal 3 and knew then it was a bad decision to have upgraded. On night two after being caught in a thunderstorm I return back to the room to notice a leak in the roof. After hearing from another guest in the same building they also had a leak in their roof. I called maintenance and when a maintenance guy arrived he looked at the leak that was splashing the tv and he moved the television to protect it he wiped the counter. At this time i didn’t notice that the leak had splashed on the floor. When i walked by after the maintenance guy left i slipped and twisted my ankle and bumped my head. Initially i felt fine just was somewhat sore. The concierge changed my room to a suite that actually was nice and not run down like the other room. Once the concierge arrived he came with security and the manager and he tried to force me to sign a waiver that says i would not hold the hotel responsible for injuries. With a throbbing head and sore ankle I did not sign the waiver because it felt like the 3 workers were trying to intimidate me. I have not gotten a reply email.
MH, us4 night trip with friends
Exceptional 10.0
Gorgeous resort and a even excellent staff. I had a wonderful time there and I will be back very soon.
Paulie, us3 night trip with friends
Very good 8.0
Hotel was nice. Preferred rooms were a bit small but the bathrooms were nice and spacious. Food was good, we had breakfast at one of the restaurants and in room dining. The lobster and steak at the seaside grill was amazinggg Tip to all. Avoid the UVC trap. It’s not all as cracked up as they make it seem and in my opinion a waste of money. You’re better off booking through Expedia for your trips or directly through the hotel/airlines. Drinks seem very weak at the beach. Ask for doubles or go to the lobby bar to feel a kick. We weren’t able to get into the spa, they were booked so be sure to book early like your first day there to get in. Staff was nice and the preferred beach side was nice and relaxing. We enjoyed our stay.
Texastraveler, us3 night trip with friends
Fair 4.0
I personally won’t be coming back here. Not very many things to eat. Liquor is very poor quality and cheap. Staff was very welcoming at first but after my 5 day stay they were very rude. Staff also kept coming until my suite, there would be times I would walk in and there would be 2/3 people in there just standing around, not even cleaning!!
Morgan, us4 night romance trip
Exceptional 10.0
I had a great stay! The hospitality is like no other!
Deborah, us3 night romance trip

Dreams Tulum Resort & Spa