Guests
All properties in Mazatlan, Sinaloa, Mexico

Star Palace Hotel

3.5-star beachfront hotel with outdoor pool, near El Cid Country Club Golf Course

  • Free WiFi and free parking
From
P4,303

Image gallery

  • Star Palace Hotel
  • Star Palace Hotel
  • Beach
  • Beach
  • Star Palace Hotel
Star Palace Hotel. Image 1 of 99.
1 / 99Star Palace Hotel
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlan, 82100, SIN, Mexico
7.8.Good.
  • Has what you need but nothing fancy and facilities could be better

    Jul 11, 2021

  • Muy bueno

    Jun 7, 2021

See all 99 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Convenient
Transport options
Walkable
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 120 guestrooms
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • 1 outdoor pool
  • Fitness center

For families

  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Zona Dorada
  • El Cid Country Club Golf Course - 29 min walk
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk
  • Punta Camaron Beach - 27 min walk
  • Sea Shell City Museum - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Double Beds
  • Standard Room, Ocean View
  • Standard Room
  • Standard Room, 2 Double Beds, No view

What’s around

Landmarks

  • In Zona Dorada
  • El Cid Country Club Golf Course - 29 min walk
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 4 min walk
  • Punta Camaron Beach - 27 min walk
  • Sea Shell City Museum - 30 min walk
  • The Mazatlan Malecón - 40 min walk
  • Monument to the Family - 40 min walk
  • Galerias Mazatlan - 44 min walk
  • Cerritos Beach - 2.6 mi / 4.2 km
  • Mazatlan International Center - 3 mi / 4.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive
Profile: Zona Dorada

Profile: Zona Dorada

Zona Dorado, the golden zone, features luxury hotels about a 15-minute taxi ride from Mazatlan’s downtown. The Sea Shell City Museum has a kaleidoscopic collection of intricate and beautiful shells, and you can buy a variety of handicrafts and trinkets made from these natural ornaments.

In the evenings, you can party at the Fiesta Land complex, a surreal castle built in Moorish style and home to an exciting selection of bars, restaurants, and clubs. With its 3 floors of pulsating music and frenetic dancing, Valentino’s is the place to let your hair down into the wee hours.

map
See on map
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlan, 82100, SIN, Mexico

At a glance

Hotel size

  • This hotel has 120 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Star Palace Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Entertainment
  • Onsite entertainment and activities

Not included
  • Room service

Dining

Pelican - This restaurant specializes in international cuisine and serves breakfast and lunch.

Pacífica - This seafood restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sushi Market - This sushi bar specializes in sushi and serves breakfast, lunch, and dinner. Open daily.

Oceano Pizza and Grill - This restaurant specializes in pizza and serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8 AM to 7 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Star Palace Hotel Mazatlan
  • Star Palace Mazatlan
  • Star Palace Hotel Hotel
  • Star Palace Hotel Mazatlan
  • Star Palace Hotel Hotel Mazatlan

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Star Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8 AM to 7 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include El Paraje The Place (3-min walk), Restauran Bar la Costa Marinera (4-min walk), and La Mazatleca (4-min walk).
  • Star Palace Hotel has an outdoor pool and a fitness center.
7.8.Good.
  • 6.0.Good

    The hotel is nice looking and pretty clean. Stores and restaurants are near by. Dozens of taxis and local buses always available. What I didn’t like was that the food at the hotel was not all that good. Hotel is constantly noisy, not many out of country tourist.. most guest are locals or from nearby cities and the hotel is constantly crowded. No smiling receptionist to greet you..everyone seems to be in a bad mood and are not helpful with any information. Stayed 3 days with family but would not stay there again.

    Sherry, 3 night family trip, Nov 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A must stay in Mazatlán

    Such a great place, right on the beach, you sleep with waves of the ocean on the background. Everything is new , staff is very friendly and helpful. Only complaint I had is a little further away from malecon but I guess can’t have it all . Overall I highly recommend this place and can’t wait till I go back

    Sokol, 2 night trip with friends, Mar 17, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The level of customer service and the cleanliness. Location is good too.

    Rosa, 2 night family trip, Feb 7, 2020

    Verified Expedia guest review

  • 8.0.Very good

    My room wasn't ready on time. The buffet needs a lot of work, not so good.

    1 night romance trip, Dec 26, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great hotel

    Love the beach view, easy access to the beach and pool. Love that the hotel is on the strip and you have access to bars and restaurants within walking distance.

    Jorge, 1 night family trip, Dec 10, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Staff could have treated us better. Especially the check in personnel.

    3 night romance trip, Dec 3, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Hard beds and extra thin walls.

    The beds were hard as a rock and the pillows were lumpy. I asked for different pillows and they were just as hard. Since the walls were super thin we could hear the live music that was playing out in the beach as well as the loud music from the party that was going on next door. We called to complain about the noise 2x Yet they allowed the party to continue till about 3am.

    Martha, 3 night family trip, Mar 22, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    The only thing that bothered me about the hotel was the receptionist of the name Dulce received us very bitterly, she gave us the instructions as if we were regating and she made us feel bad, for the other employees I have nothing bad to say they were very kind

    2 night family trip, Mar 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location on the beach, great pizza, the view from balcony ok (rm #119) and road noise loud.

    2 night trip, Mar 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The place is okay and everything is close by the pizza is great

    3 night romance trip, Mar 4, 2019

    Verified Expedia guest review

See all 99 reviews