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Sheraton Makkah Jabal Al Kaaba Hotel

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2 restaurants, breakfast served, local and international cuisine
Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk
Pillowtop beds, minibar, in-room safe, desk

Overview of Sheraton Makkah Jabal Al Kaaba Hotel

Sheraton Makkah Jabal Al Kaaba Hotel

5.0 star property
Luxury hotel with 2 restaurants, near Great Mosque of Mecca

8.4/10 Very Good

243 verified Hotels.com guest reviews

Property highlights

  • Internet access
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Connecting rooms available
Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Mecca, Eastern Province, 24231

Guests rated this location 6.8/10

Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Breakfast available
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Meeting room
For families
  • Refrigerator
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

Restaurants

  • Speclalty Coffee - 9 min walk
  • شواية دار الخليج - 10 min walk
  • الشبيكة كوفي - 5 min walk
  • الملتقى لاونج - 15 min walk
  • مطعم راسا الإندونيسي - 10 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Sheraton Makkah Jabal Al Kaaba Hotel puts you in a great location, within a 15-minute walk of Great Mosque of Mecca and Kaaba. Guests looking for a bite to eat can check out Chocolate Lounge, one of 2 restaurants, which serves local and international cuisine. The helpful staff and WiFi get good marks from fellow travelers.

Languages

Arabic, English, Hindi, Indonesian, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 412 rooms
  • Arranged over 24 floors

Arriving/Leaving

  • Check-in time from 4 PM - 5 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Couples wishing to share a room must provide proof of marriage

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • 24-hour room service

Working away

  • Business center
  • Meeting room
  • Conference space (161 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Grab bar in shower
  • Transfer shower
  • Lever door handles

Languages

  • Arabic
  • English
  • Hindi
  • Indonesian
  • Urdu

Room amenities

Be entertained

  • 40-inch LED TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for SAR 75 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately SAR 95 for adults and SAR 47.5 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

<p>Construction is underway at a neighboring building and there may be noise disturbance from the construction work. </p><p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Mecca

Frequently asked questions

Does Sheraton Makkah Jabal Al Kaaba Hotel offer free cancellation for a full refund?
Yes, Sheraton Makkah Jabal Al Kaaba Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Makkah Jabal Al Kaaba Hotel?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sheraton Makkah Jabal Al Kaaba Hotel?
Sorry, there's no onsite parking at Sheraton Makkah Jabal Al Kaaba Hotel.
What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?
You can check in from 4 PM - 5 PM. Check-out time is noon.
Are there restaurants at or near Sheraton Makkah Jabal Al Kaaba Hotel?
Yes, there are 2 onsite restaurants, featuring local and international cuisine.
What's the area around Sheraton Makkah Jabal Al Kaaba Hotel like?
Sheraton Makkah Jabal Al Kaaba Hotel is in the heart of Mecca, a short 11-minute walk from Great Mosque of Mecca and 12 minutes' walk from Kaaba. Travelers recommend the hotel for its walkable location.

Reviews

8.4

Very Good

8.8/10

Cleanliness

8.4/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Asfa, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

abdul, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

MASOOD, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shahriar, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Over all Excellent stay in Sheraton Jabal Al-Kaaba
It was amazing stay n room service( Room Service) was excellent the guy ( Kiren) was so nice n very hard working person I would give him 10/10 Must keep some cash at desk I want to cash $ but they had no cash in hand I tried 3 times on Friday all the time same reply sorry no cash
8-night family trip
Verified Hotels.com guest review

2/10 Poor

Not Recommended
After I booked 2 rooms, I spoke with hotel several times in order to make these rooms close to each other because I have 13 years & 11 years boys (My sons). When I arrived there, I found that there is no rooms close each other. They said that they will upgraded to apartment with two beds room. Then, I said okay but when I arrived there. I surprised that they only give a room with living room and they but my sons bed in the living room. I spoke to the reception & she said just sleep this night and tomorrow will make the change. Unfortunately, nothing change anything. I biggest issue for me the I paid with rate of two bedroom but I sit in suite which totally different. I spoke with manager in the day of check out in order to give me a financial compensation but she can not do anything for me. Breakfast is very limited and the quality less than good. This is the mean reason of Not Recommended that place.
Ahmed, 2-night trip
Verified Hotels.com guest review

6/10 Good

Haseeb Anwar, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Houda, 3-night trip
Verified Hotels.com guest review

6/10 Good

Everything is ok except the elevators
Everything was OK but what we didn't like is the elevators. It takes a lot of time to wait o have an elevator ready.
Rachid, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

I would like to say a special thank you to Rasa Rahaf for all her support during our stay. She made us feel very welcome and resolved our issues immediately. Mizanun Rahman was also excellent in terms of house keeping.
Verified Expedia guest review