Hakone Airu

Photo gallery for Hakone Airu

Primary image
Outdoor pool
Balcony
Terrace/patio
View from room

Overview of Hakone Airu

Hakone Airu

4.0 star property
Hakone upscale ryokan with bar/lounge

9.2/10 Superb

170 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Spa
The price is P13,826
Price available on 30/06/2022
Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
Main amenities
  • Daily housekeeping
  • Hot springs
  • Breakfast available
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Area shuttle
  • Bus station shuttle
  • Terrace
  • Front desk safe
  • Multilingual staff
For families
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower
  • Terrace
  • Daily housekeeping
  • DVD player
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Hakone Ohiradai Station - 7 min drive
  • Hakone-Itabashi Station - 7 min drive
  • Hakone Yumoto Station - 10 min walk
  • Area shuttle (surcharge)

About this property

Hakone Airu

At Hakone Airu, you'll be within a 15-minute drive of Lake Ashi and Odawara Castle. Guests can indulge in massages or aromatherapy, and Japanese cuisine is served at private dining, which is open for breakfast and dinner. Other highlights at this upscale ryokan include a bar/lounge and a terrace. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 9:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Free uncovered onsite extended parking

Offsite

  • Area shuttle within 1 kilometers*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Bar/lounge
  • Coffee shop
  • Private dining
  • Tea service at check-in/check-out
  • Kaiseki meal
  • Room service (limited hours)

Taking the kids

  • Children's menu
  • Baby bath

What to do

  • Hot springs

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Designer stores on site
  • Spa services

Accessibility

  • Elevator

Languages spoken

  • English
  • Japanese

Room amenities

Be entertained

  • DVD player
  • 55-inch LCD TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Free extra futon
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Spring water bathtub
  • Separate bathtub and shower
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water
  • Children's dinnerware
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Tatami (woven mat floors)
  • Geta (wooden sandals)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).

Dining

Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of JPY 3000 (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve high chairs

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Hot springs access available from 3:00 PM to 9:00 AM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Additional fees may apply to children for items such as meals.

Also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Frequently asked questions

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.3/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Great hotel and great staff
Alan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Charmyne, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Airu is a great place to stay for a weekend getaway in Hakone. Whether you are taking the train or driving it’s in a very convenient location about 10 minute walk from Yumoto station, and the hotel itself is fantastic. The room is modern, clean, and spacious, and each room as it’s own private bath which is quite large. The temperature can be adjusted to your preference as well! The hotel food for both dinner and breakfast is also delicious and well prepared and the on-site bar is a great place to spend the evening. Definitely a great place to go.
Haviland, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Fantastic stay
Wonderful stay in a luxurious ryokan. Staff and service was excellent.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Faisal, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spa Day
Had an amazing stay. This hotel was top notch. Spa was really nice, breakfast was really good. The area has a lot to offer as well. Plan on returning.
Justin, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Peaceful stay
Loved our stay, really relaxing. The room was great and we especially loved the onsen on the balcony with the mountain views. Breakfast was delicious and very generous! The staff were always so helpful but never imposing.
Sheila, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
We had a wonderful stay. The private Onsen had a beautiful view. The staff were very attentive.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

OMG! I would come back here to this hotel just for the hot spring and amenities alone!
Brittany, 1-night trip
Verified Expedia guest review