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Serena Village

Photo gallery for Serena Village

Tempur-Pedic beds, individually furnished, desk, laptop workspace
BBQ/picnic area
Food court
Tempur-Pedic beds, individually furnished, desk, laptop workspace
Tempur-Pedic beds, individually furnished, desk, laptop workspace

Overview of Serena Village

Serena Village

3.0 star property
Family-friendly Punta Cana hotel with private beach, connected to a shopping center

28 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Pet friendly
  • Free parking
  • Internet access
  • Connecting rooms available
Map
Carretera 106, Punta Cana, La Altagracia, 23000
Main amenities
  • Housekeeping (on request)
  • Private beach
  • 8 outdoor pools
  • Outdoor tennis court
  • Beach umbrellas
  • Beach sun loungers
  • Children's pool
  • Beach bar
  • 4 meeting rooms
  • Airport drop-off service
  • Area shuttle
  • Beach shuttle
For families
  • Children's pool
  • Playground on site
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate dining area

Room options

About this area

What's nearby

  • On the boardwalk
  • Downtown Punta Cana - 7 min drive
  • Cocotal Golf and Country Club - 11 min drive
  • Bavaro Beach - 24 min drive
  • Los Corales Beach - 24 min drive
  • Cabeza de Toro Beach - 14 min drive
  • Juanillo Beach - 27 min drive
  • Cortecito Beach - 34 min drive
  • Punta Cana Beach - 26 min drive
  • Arena Gorda Beach - 24 min drive
  • Iberostar Golf Course - 19 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 16 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • Hard Rock Cafe - 8 min drive
  • Panoche - 5 min drive
  • Café Santo Domingo - 7 min drive
  • Licormart Cash And Carry - 8 min drive
  • Foodie's Trucks - 13 min walk
Map

About this property

Serena Village

A great choice for a stay in Punta Cana, Serena Village offers airport drop-off service (available on request). After splashing around at the 8 outdoor pools, you can unwind with a drink at the beach bar. An outdoor tennis court and a children's pool are offered, and in-room conveniences include washers/dryers and refrigerators. The convenient parking and comfortable beds get good marks from fellow travelers.

Languages

English, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 7:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free (dogs and cats only, 1 per room, up to 20 lbs per pet)
  • Service animals welcome
  • Pets must be supervised

Internet

  • WiFi (speed: 25+ Mbps) and wired Internet access in rooms*

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited (max 1 space per unit)

Transfers

  • Airport drop off from 3 PM to 7 PM*

Offsite

  • Area shuttle within 10 kilometers*
  • Beach shuttle*
  • Shopping center shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Beach bar
  • Barbecue grills
  • Private picnics

Traveling with children

  • Children's pool
  • Playground
  • Trampoline
  • Grocery/convenience store
  • Children's games

What to do

  • Beach shuttle (surcharge)
  • Tennis
  • Basketball
  • Volleyball
  • Evening entertainment
  • Private beach nearby
  • Access to nearby health club
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Safari nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 4 meeting rooms

Services

  • Tour/ticket assistance
  • Free grocery shopping service
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)
  • Free pool cabanas
  • Beach sun loungers
  • Beach umbrellas
  • Pool loungers

Facilities

  • 32 buildings/towers
  • Built in 2014
  • Garden
  • Picnic area
  • Terrace
  • 8 outdoor pools
  • Outdoor tennis court
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Tempur-Pedic mattress
  • Bed sheets provided

What to enjoy

  • Private pool
  • Balcony
  • Individually furnished
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
  • Electrical adapters/chargers

Food and drink

  • Full-sized refrigerator/freezer
  • Freezer
  • Kitchen
  • Oven
  • Rice cooker
  • Griddle
  • Cookware, dishes, and utensils

More

  • Housekeeping (once per stay)
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • WiFi is available in guestrooms for USD 10 per day (rates may vary)
  • Wired Internet access is available in guestrooms for USD 10 per day (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 25 per room
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 50 (subject to availability)
  • Late check-in between 7:00 PM and 10:00 PM can be arranged for an extra charge of USD 50
  • Late check-out can be arranged for an extra charge of USD 50 (subject to availability)
  • Electricity is available for an extra charge of USD 10 per day

Children & extra beds

  • Rollaway beds are available for USD 10.0 per day
  • Airport shuttle service for children up to age 17 costs USD 25
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards and cash.
This property charges consumption-based electricity fees.

Also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Serena Village?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serena Village?
Yes, there are 8 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 8:00 PM.
Are pets allowed at Serena Village?
Yes, cats and dogs stay free, with a limit of 1 per room and maximum weight of 20 lbs per pet.
Is parking offered on site at Serena Village?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Serena Village?
Yes, a shuttle from the hotel to the airport is available from 3 PM to 7 PM on request. The charge is USD 25 per room.
What are the check-in and check-out times at Serena Village?
You can check in from 3:00 PM - 7:00 PM. There's a charge of USD 50 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 50 (subject to availability). Express check-out is available.
Is there an onsite casino at Serena Village?
No, this hotel doesn't have a casino, but Princess Tower Casino Punta Cana (15-min drive) and Casino Diamante Punta Cana Grand (18-min drive) are both nearby.
What is there to do at Serena Village and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes basketball and volleyball. Enjoy a swim in one of the 8 outdoor swimming pools or use the hotel's other amenities, which include private pools and a picnic area. Serena Village also has a garden and access to a nearby health club.
Does Serena Village have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a rice cooker, and a griddle.
Does Serena Village have any outdoor private spaces?
Yes, every room features a private pool and a balcony.
What's the area around Serena Village like?
Serena Village is located on the boardwalk. Popular attractions include Bavaro Beach, which is 24 minutes away by car. Travelers say this hotel is in a good location.

Reviews

5.2

6.2/10

Cleanliness

5.9/10

Staff & service

6.0/10

Amenities

5.9/10

Property conditions & facilities

Reviews

4/10 Fair

The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
2-night romance trip
Verified Expedia guest review

2/10 Poor

They wanted to charge for internet and electricity. Do not stay here.
10-night romance trip
Verified Orbitz guest review

2/10 Poor

My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Denis, 1-night family trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
2-night family trip
Verified Orbitz guest review

6/10 Good

Not value for my money
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
2-night family trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
JJ, 1-night romance trip
Verified Travelocity guest review

6/10 Good

You get what you pay for . . .
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Geraldine, 1-night trip
Verified Expedia guest review