Skip to main content.
All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Residences at The Fives

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Beach property
El Limonar 1, Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

4.5-star beachfront resort with spa, near Grand Coral Golf Riviera Maya
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Beach property
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • The elevator in our building did not work. The coffee maker didn’t work but our room…Nov 22, 2020
  • Love this property, beautiful place to stay vip parking,breakfast is incredible two…Oct 8, 2020

Residences at The Fives

from P6,689
  • Luxury Apartment, 1 Bedroom
  • Deluxe Essence
  • Family Apartment, 2 Bedrooms
  • Family Apartment, 3 Bedrooms
  • Panoramic Apartment, 1 Bedroom
  • Panoramic Apartment, 2 Bedrooms, Terrace
  • Panoramic Apartment, 3 Bedrooms, Terrace

What’s around Residences at The Fives

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 39 min walk
  • Punta Esmeralda Beach - 43 min walk
  • Quinta Avenida - 3 mi / 4.9 km
  • Playa 88 - 2.5 mi / 4 km
  • 28 de Julio Square - 2.9 mi / 4.7 km
  • Mamitas Beach Club - 4.9 mi / 7.9 km
  • Playa del Carmen Main Beach - 4.9 mi / 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 10 per night; includes in/out privileges)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 10 restaurants
  • 7 bars/lounges
  • 4 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Number of outdoor pools - 7
  • Swim-up bar
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Tennis on site
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 20
  • Year Built - 2010
  • Elevator
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Flavours - This restaurant specializes in international cuisine and serves breakfast and dinner.

Le Brasserie - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sea Olive - This restaurant specializes in French cuisine and serves lunch and dinner. Open daily.

Oriola Beach Club Grill - This restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.

Mestizo - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Residences at The Fives’s small print

Also known as

  • Fives Hotel Luxury Residences Playa del carmen
  • Residences at The Fives Resort
  • The Fives Beach Hotel Residences
  • Residences at The Fives Playa del Carmen
  • Residences at The Fives Resort Playa del Carmen
  • Fives Hotel Luxury Residences
  • Fives Luxury Residences Playa del carmen
  • Fives Luxury Residences
  • The Fives Hotel Luxury Residences
  • Fives Beach Hotel Playa del Carmen
  • Fives Beach Hotel
  • Fives Beach Playa del Carmen
  • Fives Beach

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 10 per night with in/out privileges

Buffet breakfast is offered for an extra charge of USD 40 for adults and USD 20 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way, Maximum occupancy 6)

Airport shuttle for children between the ages of 7 and 17 costs USD 25 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Residences at The Fives

  • Does Residences at The Fives offer free cancellation for a full refund?
    Yes, Residences at The Fives does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Residences at The Fives?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Residences at The Fives?
    Yes. Self parking costs USD 10 per night.
  • Is there a pool at Residences at The Fives?
    Yes, there are 7 outdoor pools.
  • Are pets allowed at Residences at The Fives?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Residences at The Fives?
    You can check in from 3:00 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Residences at The Fives?
    Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Coco's Cabanas (11-min walk), Fonda Argentina (2.8 mi), and La Vagabunda (2.9 mi).
  • Is airport shuttle service offered by Residences at The Fives?
    Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
  • What is there to do at Residences at The Fives and nearby?
    Practice your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Residences at The Fives also has 4 poolside bars, 7 bars, and a nightclub, as well as a fitness center and a garden.

Recent reviews

Good 7.8 From 189 reviews

Exceptional 10.0
loved this resort!
Expedia, us4 night trip
Exceptional 10.0
Awesome place to relax
It was great, the attention, the cleanliness, the amenities, everything was just perfect and at an amazing price and incredible location
Radwan, us3 night trip
Exceptional 10.0
Resort staff are all very nice, resort is clean, and welcoming.
Lauren, us1 night family trip
Exceptional 10.0
El hotel es hermoso, la calidad del servicio es excelente, el personal super amable, las instalaciones de primer nivel, y la limpieza buena. Me quedo con un gran sabor de boca.
JESSICA, mx5 night family trip
Very good 8.0
It is beautiful rooms and terrace, pool is nice and it has a bar with service, I dont like that you are not allowed in the pool after 8 pm. The staff were great very nice and respectful, I did not like that the jacuzzi in the terrace did not work :'( it fill up with water but the little motors or jets dont work, it would have been awesome if it did. Also the beach in front of the hotel had rocks in the bottom and there was a lot of algae, but I dont know if that is out of their reach. First time I went to Tulum in 2017 the beach was beautiful the other two times including this one it has been full of algae. But overall I was happy with this luxurious hotel. There was also groups of music in the evening which was very nice.
Laura, us6 night family trip
Exceptional 10.0
Is at beautiful place to visit and clean area The beach is clean and clear water The rooms are clean and close to the pools
Js, us1 night family trip
Exceptional 10.0
Muy bueno y excelente concepto personal muy bueno . Solo la comida del room service es mala pero los restaurantes muy buenos
Omardeleon, us1 night trip
Poor 2.0
This pace was miserable. Food was disgusting, Service was worse
us3 night family trip
Poor 2.0
This pace was miserable. Food was disgusting, Service was worse
us1 night family trip
Poor 2.0
Simply do not go there! They are treating you like a Piñata! More money more money more money!
phil, ca8 night romance trip

Residences at The Fives