Sol Cayo Guillermo - All Inclusive

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Overview of Sol Cayo Guillermo - All Inclusive

Sol Cayo Guillermo - All Inclusive

3.5 star property
Cayo Guillermo beachfront property with 4 restaurants and outdoor pool

17 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Pet friendly
  • Gym
  • Non-smoking
Map
Jardines del Rey, Cayo Guillermo
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 beach bars
  • 2 poolside bars and 5 bars/lounges
  • Outdoor pool
  • Health club
  • Outdoor tennis court
  • Sauna
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Spa services
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach

About this property

Sol Cayo Guillermo - All Inclusive

At Sol Cayo Guillermo - All Inclusive, you can spend time at the beach playing volleyball, plus you'll have access to onsite scuba diving, snorkeling, and windsurfing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. Don Guillermo, one of 4 restaurants, serves international cuisine and is open for dinner. Other highlights at this all-inclusive property include 2 beach bars, a health club, and a fitness center. Fellow travelers say good things about the helpful staff.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Stay Safe with Meliá (Meliá)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 268 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Children's club

Pets

  • Pets stay free (1 per room)
  • Service animals welcome
  • Restrictions apply*

Parking

  • Free uncovered onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • 4 restaurants
  • 5 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Coffee shop
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club
  • Children's pool
  • Bowling alley
  • Playground
  • Babysitting (surcharge)
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Bowling alley
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness center

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • An outdoor pool
  • Arcade/game room
  • Spa services
  • Outdoor tennis court
  • Sauna

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 19-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Don Guillermo - This restaurant specializes in international cuisine and serves dinner only. Reservations are required.
El Conuco - This beachfront restaurant specializes in Cuban cuisine and serves dinner only. Reservations are required. Open daily.
El Eden - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
El Vigia - This beachfront restaurant serves lunch only. Open daily.
Tocororo - Overlooking the pool, this bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of USD 7 (subject to availability)
  • Credit card charges are subject to an extra charge of 3 percent
  • Safes in guestrooms can be used for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and cash.

Also known as

Sol Cayo Guillermo All Inclusive All-inclusive property
Sol Cayo Guillermo All Inclusive
Sol Cayo Guillermo Inclusive
Sol Cayo Guillermo - All Inclusive Cayo Guillermo
Sol Cayo Guillermo - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

5.2

4.7/10

Cleanliness

5.9/10

Staff & service

4.8/10

Property conditions & facilities

4/10 Fair

Absolutely NOT what the are showing on photos.
Don t be fouled by the photos. They are from the opening... This resort has not been refreshed since the last ouragan, so everything is old and falling apart. Some walking areas are even dangerous with rusty steel and nails ready to hook you. The table is 1000 light year from what they show on the pictures! Only good point is the staff. But all Cuban staff is generally super nice. Also, good location for kite with small waves and shallow water. At this stage, this resort is a 2 stars.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

First trip to Cuba
Nice place for the price point. Some complaints about the food from others but we thought it was good. Nice, friendly staff. Groundskeeper brought us freshly prepared coconuts to enjoy. Needs some upkeep in places but the pool, dining area and bars were all in good shape. There are certainly newer, fancier places nearby but we enjoyed Sol. Next door to the Coco dive centre if you want to check out Cuban scuba diving. Great beach area. Some terrific musical performers.
Brett, 7-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

I liked the beach infinite in view, clean water, free water bikes and catamarans. Nice friendly staff, especially Sunwing representatives. Beautiful espresso, pina-colada in the lobby-bar! My dislike were - games, other organised activities. Ping-pong table is half broken, no see volleyball on the beach. No bank branch in the hotel, food placed in the restaurant seems from yesterday (not fresh). Trails between homes can have better pavement.
George, 7-night trip
Verified Expedia guest review

6/10 Good

Luca, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

la peor experiencia hotelera de mi vida
Pésimo todo. El estado del hotel, escasez de comida y bebida. Hubo corte de agua por un desperfecto técnico y no tenía ningún plan de contingencia. Pretendían q aguantáramos sin bañarnos y sin agua en el baño. Desastroso
Pablo, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Lionel, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Muy decepcionante
Muy decepcionante. Somos una pareja y nos asignaron una habitación de 3 camas pequeñas, al intentar cambiarla nos indicaron que el hotel estaba lleno y después vimos que había máximo 40 personas.. de lleno, nada. Al llegar a la habitación, estaba a 17º y el aire puesto, estuvimos buscando el mando y no estaba. Fuimos a pedirlo y tras 2 viajes a recepción y varias horas, lo conseguimos. También un constipado que nos duró el resto del viaje. Tras esto, de nuevo lo mismo con el mando de la tv, agotador. El bufete muy muy lamentable, el aire acondicionado no funciona, moscas por todas partes y en cuanto a la comida, poca variedad, está pasada y bastante mala. La playa es bonita, pero nadie cuida de las hamacas y las encuentras tiradas por cualquier lugar.
MÓNICA, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Un hotel en un entorno natural privilegiado que necesita mejorar en cuanto a limpieza y mantenimiento de instalaciones. Personal muy atento.
4-night family trip
Verified Hotels.com guest review

6/10 Good

Bof
Hyper déçu étant donné son prix. Hôtel pas très propre ( cafards sur les murs au self). Prise qui sort du mur dans la salle de bain, une seule prise pour charger. Inutile de prendre la vue sur la mer (on ne la voit pas de la terrasse) Je ne recommande absolument pas.
3-night romance trip
Verified Hotels.com guest review

2/10 Poor

Schlechtes essen und service. Teller beim buffet immer dreckig. Geht gar nicht. Strand ist mega schön aber das wars dann auch schon. Wer zum kiten surfen dahin geht sollte sich besser andere hotels anschauen und einfach storage in der kite schule buchen.
2-night trip
Verified Hotels.com guest review