Guests
All properties in San Andres, San Andres y Providencia, Colombia

Portobelo Plaza de las Americas

3.5-star hotel with outdoor pool, near Spratt Bight Beach

  • Free WiFi
From
P7,964

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  • Outdoor Pool
  • Outdoor Pool
  • Pool
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Outdoor Pool. Image 1 of 49.
1 / 49Outdoor Pool
Avenida Las Americas 1A-101, San Andres, 880001, Colombia
8.0.Very good.
  • First room was very small with no window so per our request we were walked to another…

    Nov 26, 2021

  • Clean

    Oct 10, 2021

See all 125 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Shopping
Walkable
Convenient
Dining options
  • Free WiFi
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 52 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Spratt Bight Beach - 5 min walk
  • Paintball San Andres - 7 min walk
  • Coton Cay - 12 min walk
  • North End - 21 min walk
  • Punta Norte - 22 min walk
  • Islote Sucre - 2.5 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Single Room
  • Double Room
  • Triple Room
  • Suite

What’s around

Landmarks

  • Spratt Bight Beach - 5 min walk
  • Paintball San Andres - 7 min walk
  • Coton Cay - 12 min walk
  • North End - 21 min walk
  • Punta Norte - 22 min walk
  • Islote Sucre - 2.5 mi / 4.1 km
  • First Baptist Church - 2.5 mi / 4.1 km
  • San Andres Hill - 2.6 mi / 4.2 km
  • Rocky Cay - 3.9 mi / 6.2 km
  • Big Pond Lagoon - 3.9 mi / 6.3 km
  • Island House Museum - 4.2 mi / 6.8 km

Getting around

  • San Andres (ADZ-Gustavo Rojas Pinilla Intl.) - 1 min drive
  • Airport drop-off service
map
See on map
Avenida Las Americas 1A-101, San Andres, 880001, Colombia

At a glance

Hotel size

  • This hotel has 52 rooms

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 1
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 323
  • Conference space size (meters) - 30

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant serves breakfast only.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 20000 per vehicle

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Portobelo Plaza las Americas Hotel San Andres
  • Portobelo Plaza de las Americas San Andres
  • Portobelo Plaza de las Americas Hotel San Andres
  • Portobelo Plaza las Americas Hotel
  • Portobelo Plaza las Americas San Andres
  • Portobelo Plaza las Americas
  • Portobelo Plaza Las Americas
  • Portobelo Plaza de las Americas Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Portobelo Plaza de las Americas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Portobelo Plaza de las Americas.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Seaweed Cevicheria (5-min walk), Coffee Break (6-min walk), and Capitan Mandy (6-min walk).
  • Yes, a shuttle from the hotel to the airport is available. The charge is COP 20000 per vehicle.
  • Portobelo Plaza de las Americas has an outdoor pool and a fitness center.
8.0.Very good.
  • 10.0.Exceptional

    👌

    Goog

    Lester, 2 night family trip, Sep 25, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast

    Barry, 4 night trip, Sep 24, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Lo unico bueno que tiene es lo cerca que esta de la playa. El check in es un servicio muy muy lento los trabajadores se entretienen hablando entre ellos al pagar tenian problema con el datafono solicite hacer transferencia y no aceptaron me enviaron a la calle a sacar dinero en cajero luego de 40 min sacando plata cuando llegue nuevamente terminaron en entregarme la habitacion al dia sguiente llegue al hotel a las 4pm y la picsina estaba cerrada en recepcion nos dijeron que fue por la lluvia pero ya tenia casi 2 horas que habia dejado de llover estabamos varias personas a la espera que abrieran la picsina un trabajo le paracio mal que no abrieran y nos dijo que hiba a hablar con el gerente luego de 20 min bajo y dijo que no abririan la picsina uno de los guespedes pidio hablar con el gerente y no quizo atenderlo esa misma noche dali a comer llegue al hotel a media noche y perdi mi TAPABOCAS el hotel estaba cerrado solo estaba un trabajador en la recepcion q no me abrio la puerta me dijo q tenia q buscar un tapabocas mi esposa entro para buscar en la habitacion entiendo muy bien que por motivos de pandemia sea obligatorio pero cuando tu negocio no es vender un producto si no prestar un servicio para nada les cuesta tener una caja de tapabocas que solo cuesta 10 mil pesos y

    Mario, 3 night family trip, Sep 23, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.

    Richard, 2 night family trip, Sep 21, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Great place

    Great place close to the beach and attractions Small rooms, but everything you need

    2 night trip, Sep 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Im like all abaut the service and attention

    Victor M, 2 night romance trip, Aug 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent customer service, close to everything definitely recommended

    3 night romance trip, Jul 31, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Not the best choice

    Wrist band hotel No visitors (don’t plan to meet new friends) 3 pm check in start (60 minutes wait) 4 pm in room Unhappy staff Don’t pay more than $70USD per night Line at breakfast takes 30 min opens at 7:30am Slow lazy staff Pictures make it look special but it’s not $150 fine if you clog a toilet A hotel of rules for guests over performance to guest experience Bathroom smells of cat pee

    John, 3 night trip, Jul 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I love this place. It is really nice. The staff is very friendly and helpful. It is a clean hotel. The room was comfortable, clean, with AC and silent.

    3 night family trip, Jul 23, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Service and location excellent Food great

    5 night family trip, Jul 12, 2021

    Verified Expedia guest review

See all 125 reviews