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Family Country Hotel & Convention Center

Photo gallery for Family Country Hotel & Convention Center

Desk, free WiFi, bed sheets
Outdoor pool
Outdoor pool
Outdoor pool
Desk, free WiFi, bed sheets

Overview of Family Country Hotel & Convention Center

Family Country Hotel & Convention Center

3.0 star property
General Santos hotel with 1 outdoor pools, connected to the convention center

6.6/10 Good

32 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
The price is P 1,270
Price available on 04/01/2023
Map
Mateo Road, Lagao, General Santos, 9500

Guests rated this location 7.8/10 - Good

Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Conference center
  • Business center
  • 10 meeting rooms
  • 24-hour front desk
  • Air conditioning
For families
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Dry cleaning/laundry service

Room options

About this area

Getting around

  • General Santos (GES) - 46 min drive

Restaurants

  • Mandarin Tea Garden - 7 min walk
  • McDonald's - 4 min walk
  • The Coffee Bean & Tea Leaf - 7 min walk
  • Pizza Hut - 6 min walk
  • Yellow Cab Pizza - 7 min walk
Map

About this property

Family Country Hotel & Convention Center

Family Country Hotel & Convention Center is a great choice for a stay in General Santos. Guests can take a dip in the outdoor pool or grab a bite to eat at Cafe Leticia, which serves breakfast, lunch, and dinner. Other features include a children's pool and a garden. The helpful staff and nearby shopping get good marks from fellow travelers.

Languages

English, Filipino

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 83 rooms

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Traveling with children

  • Children's pool

What to do

  • Beach nearby
  • Access to nearby outdoor pool

Working away

  • Business center
  • 10 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • An outdoor pool

Accessibility

  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages

  • English
  • Filipino

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Cafe Leticia - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PHP 180 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a fire extinguisher and a security system on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Does Family Country Hotel & Convention Center offer free cancellation for a full refund?
Yes, Family Country Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Family Country Hotel & Convention Center?
As of March 22, 2023, prices found for a 1-night stay for 2 adults at Family Country Hotel & Convention Center on April 1, 2023 start from P 1,270, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Family Country Hotel & Convention Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Family Country Hotel & Convention Center?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Family Country Hotel & Convention Center?
Sorry, pets aren't allowed.
Is parking offered on site at Family Country Hotel & Convention Center?
Yes, there's free self parking.
What are the check-in and check-out times at Family Country Hotel & Convention Center?
You can check in from 2 PM - anytime. Check-out time is noon.
What is there to do at Family Country Hotel & Convention Center and nearby?
Family Country Hotel & Convention Center has an outdoor pool and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near Family Country Hotel & Convention Center?
Yes, there's an onsite restaurant, Cafe Leticia.
What's the area around Family Country Hotel & Convention Center like?
Family Country Hotel & Convention Center is a short 7-minute walk from KCC Mall of Gensan and 12 minutes' walk from Robinsons Place Gensan.

Reviews

6.6

Good

6.7/10

Cleanliness

7.9/10

Staff & service

7.0/10

Amenities

5.9/10

Property conditions & facilities

5.3/10

Eco-friendliness

Reviews

6/10 Good

Timothy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

David, 2-night trip
Verified Hotels.com guest review

2/10 Poor

A very disappointing experience
This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Value for. Money.
The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
omar, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Huge opportunity of improvement
Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Luis Diego, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Juliet, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

My views on the accommodation
Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Benthly, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Budget wise, suitable for group or family.
Allan, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

city hotel
its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Ian paul, 1-night family trip
Verified Hotels.com guest review