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All properties in Playa del Carmen, Quintana Roo, Mexico

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Adults-only hotel with 3 restaurants, near Quinta Avenida

  • Free WiFi and free parking
From
P5,658

Image gallery

  • Rooftop terrace
  • Rooftop terrace
  • Infinity Pool
  • Poolside Bar
  • Rooftop terrace
Rooftop terrace. Image 1 of 56.
1 / 56Rooftop terrace
1 Ave. Norte y Calle 28 Norte, Playa del Carmen, 77720, QROO, Mexico
8.6.Fabulous.
  • Not a functional check in process. Customers have to wait several minutes to an hour…

    Jun 6, 2021

  • Hotel is okay. NO ROOM SERVICE and no food togo. Restaurants and rooftop close at 11 so…

    May 21, 2021

See all 626 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 120 guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Junior Suite
  • Deluxe Master Suite

Location

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, 77720, QROO, Mexico
  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 39 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Pier Navega - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

At a glance

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 on site. Antigen screening for COVID-19 is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

Small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • The Reef 28 Adults Only
  • The Reef 28 Adults Only All Suites with optional All Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Gaucha (3-min walk), Chez Celine (3-min walk), and La bodeguita del medio (3-min walk).
  • Onsite recreation at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive also has 2 bars and a fitness center.
8.6.Fabulous.
  • 10.0.Exceptional

    Friendly staff, very close to shops

    Lilia, 2 night family trip, May 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The Reef 28

    Overall, this property was very good, the only problem was the check-in process was very delayed due to poor staffing at front desk. It took us about 45 minutes to check in. The manager should have made an attempt to help to speed up the process.

    JEFF, 2 night family trip, May 5, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Beware of the “Not all inclusive”

    Not everything is included when it comes to Food and drinks so if you plan an extended stay (more than 5 days) then you should be prepared to repeat food options on the all inclusive plan. The wine under the plan is also awful ! Restaurants rotate so not all restaurant options are open daily. Breakfast is good but they serve always the same items so it gets boring after a couple of days.

    Jefferson, 5 night trip, May 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location a block from the Mamitas beach! Good breakfast and mimosas included. Clean property and rooftop

    Tina, 7 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    NO GUEST ALLOWED IN YOUR ROOM

    I recently stayed at Reef 28 hotel I invited a girlfriend over for a pool day and paid 400 pesos for her wristband. When she was leaving she had to pick up her belongings from my room. Several security guards came to my room within a minute of entering the room. One of them put his foot in the door and demanded that my friend leave immediately and told me he was calling the police. My friend wanted to change out of her wet suit but was not able to because I could not shut the door and this man was yelling at me. I’ve never been treated so rudely and all my world travels. I will never stay there again. I tried to rectify the situation with the manager who only quoted me policy. I’m a 50-year-old man I don’t like being treated like an irresponsible teenager!!!! PS There was a fistfight at the rooftop pool and the hotel guest broke it up and security didn’t even come....lovely:(

    Ralph, 1 night trip, Apr 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good quality price ratio

    Really nice place with an amazing pool bar rooftop, room have a good size, comfortable. We just had a minor issue with cleaning the room, we needed to call several times to get it clean but was solved at the end. Also the location is perfect, very central (close to 5th avenue ) and the beach

    yahya, 2 night trip with friends, Apr 6, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This place in my opinion is the best hotel in Playa del Carmen. The room was spacious and comfortable, the location was amazing close to everything (we walked everywhere) and the rooftop was beautiful and fun.

    Mariela, 2 night trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I loved the overall customer service of the staff specifically Sinai and Danielle.The bedrooms were extremely pristine and the drinks were really great as well. This is the vacation that we needed.

    4 night trip with friends, Mar 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Best place at PDC

    The place is great! Comfortable, clean fun and excellent location. I would say the best I have seen in PDC. And the service has been top nudge, food is awesome too!!

    Mariela, 3 night trip, Mar 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Awesome rooftop!

    Hotel is new and in excellent condition, didn’t get warm cozy welcome, + found staff very unhelpful with the covid test process.

    Cesar, 1 night trip with friends, Mar 8, 2021

    Verified Hotels.com guest review

See all 626 reviews