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All properties in Playa del Carmen, Quintana Roo, Mexico

City Suites Playa del Carmen

3-star hotel with outdoor pool, near Quinta Avenida

  • Free buffet breakfast and free WiFi
From
P2,328

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 30.
1 / 30Hotel Front – Evening/Night
8.8.Fabulous.
  • Nice facilities. Reception staff a bit unfriendly and unhelpful, oddly enough.

    Jan 17, 2021

  • Great hotel for the price we paid. Very welcoming staff, great COVID-19 standards and…

    Jan 9, 2021

See all 131 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and CovidClean (Safehotels - global expert) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Transport options
Convenient
Easy parking
  • Free WiFi
  • Pool
  • Kitchen
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 56 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant
  • Outdoor pool
  • Fitness center

For families

  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Full-sized refrigerator/freezer
  • Private bathroom

What’s around

  • In Playacar
  • Quinta Avenida - 19 min walk
  • Mamitas Beach Club - 35 min walk
  • Xcaret Eco Theme Park - 5.6 mi / 9.1 km
  • Xplor Theme Park - 5.7 mi / 9.2 km
  • Maroma Beach - 12 mi / 19.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Room
  • Superior Room, 2 Double Beds

Location

  • In Playacar
  • Quinta Avenida - 19 min walk
  • Mamitas Beach Club - 35 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 19 min walk
  • Mamitas Beach Club - 35 min walk
  • Xcaret Eco Theme Park - 5.6 mi / 9.1 km
  • Xplor Theme Park - 5.7 mi / 9.2 km
  • Maroma Beach - 12 mi / 19.4 km
  • Xel-Há Park - 29.2 mi / 47 km

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

At a glance

Hotel size

  • This hotel has 56 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities

Working away

  • 24-hour business center
  • One meeting room

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • City Express Suites Playa Carmen Hotel
  • City Suites Carmen Carmen
  • City Suites Playa del Carmen Hotel
  • City Express Suites Playa del Carmen
  • City Suites Playa del Carmen Playa del Carmen
  • City Suites Playa del Carmen Hotel Playa del Carmen
  • City Express Suites Playa Carmen Playa del Carmen
  • City Express Suites Playa Carmen
  • City Express Suites Carmen

Policies

Guests must contact this property in advance to reserve onsite parking.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, City Suites Playa del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is 1 PM.
  • Yes, there's an onsite restaurant. Nearby restaurants include Perché no (8-min walk), Lara & Luca (11-min walk), and Doña Aurelia (12-min walk).
  • City Suites Playa del Carmen has an outdoor pool and a fitness center.
8.8.Fabulous.
  • 10.0.Exceptional

    Highly recommended

    So clean, so beautiful

    Gricelda, 1 night family trip, Jan 9, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Okay experience

    I loved the layout of the room and it was clean and nice. The internet did not work however and that was super frustrating. I also found their selection of “breakfast items” to be sub par

    Chelsea, 1 night business trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Good job

    It was a great location to visit the tourist sites and not be in the midst of it all. The hotel also offered bikes to rent for an affordable price.

    Lakeysha, 3 night trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Big bang for the buck/peso

    This hotel worked well with my Medical Vacation to have dental work done with nearby Sani Dental Group who are fantastic. Your room card gets you into the nearby entrance to PlayaCar a large gaited community that is super safe and best way to walk to the beach/ ferry to Cozumel (about a mile walk). Your are also walking distance to a large shopping center. I especially liked that the rooms have a blender and citrus juice squeezer to make your own Margaritas. bring cork screw, sharp kitchen knife, face cloth, dish soap, margarita salt, Contreau (not easily found). there is apartment size refrigerator, microwave two burner range toaster and dishwasher which are really appreciated. Breakfast is more than ok and their coffee machine makes amazingly delicious cafe con leche and you can add an espresso shot! So a good time can be had by all!

    Mark, 7 night business trip, Feb 18, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The photos make the property look like its brand new, but it's showing its age in certain areas. The room was nice and clean, but the bed was a bit hard. The shower has low pressure and no hot water in the sink.

    1 night romance trip, Jan 30, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Nice and good value for money ,

    1 night family trip, Nov 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Clean, large suites, convenient to main highway. Great pool and buffet breakfast. I was surprised that nobody spoke English, and had resistance to understanding my limited Spanish. Staff was kind, but not helpful at all.

    3 night romance trip, Nov 12, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Very courteous staff and helpful. It’s well located and a clean place to spend the night

    1 night family trip, Aug 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful stay

    2 night family trip, Jul 10, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great overall

    Louis, 2 night business trip, Mar 3, 2019

    Verified Hotels.com guest review

See all 131 reviews