8/10 Very Good
May 23, 2023
My experience at Moon Palace The Grand Cancun
I was satisfied with the facilities, except the price was almost $500 off just before the stay compared to the price booked at Hotels.com three months ago. Unfortunately, Hotels.com and Grand Moon Palace gave no clear answer to this difference in amount. Fortunately, I could stay in a spacious room because I upgraded to a higher version of the room at the time of check-in. The restaurants were decent compared to other hotels, and I was satisfied with the food taste from various countries. However, the most shocking fact was the water park. My family was unaware that the water park was under construction during my stay, and I did not receive any prior notice from Hotels.com and Grand Moon Palace. The hotel provided Ventura Park tickets, but I was disappointed by the relatively poor facilities. I chose this hotel because of the water park and was disappointed that I did not enjoy these benefits. If I knew I couldn't use the water park, I would have chosen alternatives other than this hotel.
3-night family trip
Verified Hotels.com guest review