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Room options

Superior Room

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

Standard Room

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

At a glance

Hotel size

  • 85 rooms


  • Check-in time starts at 2 PM
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • Meeting room


  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage


  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Banquet hall


  • Accessible bathroom (select rooms)

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe







Staff & service




Property conditions & facilities




6/10 Good

The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.
Maria Antonia, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Gene, 1-night trip
Verified Travelocity guest review

2/10 Poor

Lydia, 1-night trip
Verified guest review

2/10 Poor

The wifi not connecting properly and the tv not working call the front desk and i wait almost 3 hours before they fix it
Verified Expedia guest review

6/10 Good

Grew up in Bacolod, and Sugarland hotel has been known for their good food ever since. The only downside of my family’s stay at Sugarland hotel was the hot water and shower head in their bathroom. My family asked for maintenance but no one came to fix the problem. For the future in case we plan to book an occasion again we will book SL as our go to venue. I’d like to give credits to Ms. Lynsie Bernas for patiently answering my inquiries thru messenger. Keep up the good work.
Pamela, 1-night family trip
Verified Expedia guest review

8/10 Very Good

service is bad (breakfast area)
The facilities are excellent but the staff service most especially during breakfast was very awful!! The staff was being disrectful to my mom, SHE should how to deal with the customers and on how to treat them well. We didnt like how she acted. SHE needs to be trained AGAIN. If she continues acting that way, she will forever leave a bad impression to the guests like me most esp to those na matyag niya hindi ka afford. Just saying
Nickie Sann, 1-night family trip
Verified guest review

6/10 Good

Not staying here again
The front desk personnel were not cordial, too serious when I checked in. When checking out, I had to wait for about 10 minutes while one of the personnel was just chatting with another customer, when she could have easily checked me out. Restaurant personnel were nice and courteous.. Very slow Internet in my room..
ANTIPAS IV, 2-night business trip
Verified guest review

8/10 Very Good

Very safety place and quiet
ito, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Evelyn, 1-night family trip
Verified Expedia guest review

8/10 Very Good

The shower area wets the floor outside of shower caused by no proper closure to trap the water. The refrigerator was not working in our room. It got serviced but still did not work. We just ignored it since we only stayed 2 night. But overall, our stay was good.
Nimi, 1-night trip with friends
Verified Expedia guest review