Aura Tachibana

Photo gallery for Aura Tachibana

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Outdoor spa tub
Outdoor spa tub
Indoor spa tub
Room

Overview of Aura Tachibana

Aura Tachibana

4.0 star property
4-star hotel in Yumoto with 2 restaurants and bar/lounge

8.6/10 Fabulous

228 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Meeting Facilities
  • 24/7 front desk
Map
Yumoto 574, Hakone, Kanagawa-ken, 250-0311
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Hot springs
  • Free train station pick-up
  • Free train station drop-off
  • Sauna
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Library
  • Front desk safe
For families
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Elevator
  • Free self parking
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Yumoto
  • Hakone Open Air Museum - 21 min drive
  • Hakone Kowakien Yunessun - 23 min drive
  • Lake Ashi - 23 min drive
  • Hakone Shrine - 26 min drive
  • Mishima Sky Walk - 29 min drive
  • Gotemba Premium Outlets - 44 min drive
  • Atami Sun Beach - 33 min drive

Getting around

  • Hakone Ohiradai Station - 7 min drive
  • Hakone-Itabashi Station - 7 min drive
  • Hakone Yumoto Station - 9 min walk
  • Free train station pick-up
  • Free train station drop-off

About this property

Aura Tachibana

Aura Tachibana puts you 5.8 mi (9.4 km) from Hakone Kowakien Yunessun. The 2 restaurants are perfect spots to grab a bite to eat, and you can unwind with a drink at the bar/lounge or visit the sauna for a relaxing end to the day. Other highlights at this upscale hotel include a terrace and a garden. Fellow travelers say good things about the helpful staff and spacious guestrooms.

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 45 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booking half board rates and requiring dinner at the hotel must arrive prior to 6 PM.
  • Guests with dietary restrictions or food allergies should contact this property in advance.
  • Guests are requested to contact the property in advance for Yukata and amenity selections.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Transfers

  • Free train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • Bar/lounge
  • Water dispenser

What to do

  • Hot springs

Working away

  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Sauna

Accessibility

  • Elevator

Languages

  • Chinese (Mandarin)
  • English
  • Japanese

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Electronic bidet
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Dining

Kaze no Yakata - Onsite restaurant.
Mori no Yakata - Onsite restaurant.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Late check-in between 10:00 AM and 11:00 AM can be arranged for an extra charge (amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Aura Tachibana Inn Hakone
Aura Tachibana Inn
Aura Tachibana Hakone
Aura Tachibana
Aura Tachibana Hotel Hakone-Machi
Aura Tachibana Hotel Hakone
Aura Tachibana Hotel
Aura Tachibana Hotel
Aura Tachibana Hakone
Aura Tachibana Hotel Hakone

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

9.1/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

Yen, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Boris, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Near to bus stop if you take the "K" bus from Hakone or Motohakone. Remember to call the hotel once you reach the station so that they can send their shuttle bus to pick you up. Breakfast and dinner were great and my son and I really appreciate the waitress who explained to us on the dishes that were laid out in front of us. Japanese hospitality :-). The onsen in the room is fantastic and they even teach you how to put on the Yukata.
Siti Nazima, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A comfortable hotel
We have stayed in the hotel for 2 nights. The staff was helpful and nice. They spoke good English for city guide. The room was perfect with a view of mountain and a private hot spring. The dinner and breakfast were delicious. You need to walk 20 mins from the train station. Or you can go to the tourist centre and asked the staff to call the reception for the arrangement of a shuttle bus from 2-6pm.
kawai, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Due to the typhoon just hinted the area, many attractions were closed and transportation to other were limited. Since we booked for two nights, we have plenty of time to enjoy the facility with in room onsen and their delicious meals. The facility is a little out dated but the service were personal. The location is up and away from city center, but the hotel shuttle bus service are convenient. They are just a phone call away and pick us up within mins from down town. We enjoy our staying! Special tanks to the waitress who served us!
Uk, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The restaurant is nice and staffs are attentive. Dinner and breakfast were both excellent. We got our own hot spring in our balcony. Enjoyed it so much.
Jessie, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

Masazumi, 1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

We stayed here in 2015 and returned in 2019 and though much was as we remembered it, the age of the facilities are starting to show. The lobby and the onsen area needs updating. Also, we were discouraged to see the level of restaurant service diminish (thankfully not too much). Paper cups for coffee? Self-service? Hardly what we expect from our prior stay. But perhaps most confusing/frustrating of all is that the hotel's one bar closes during dinner service which means you cannot order aperitif before dinner unless you plan well ahead. We had a 7:30 seating and met friends in the lounge at 6:45 for drinks, only to learn that the bar is closed. WHAT? This is absurd. The front desk staff remains as friendly and helpful as ever, but I can't say I would stay here again. Not unless the building gets refreshed.
2-night family trip
Verified Orbitz guest review