Park Inn by Radisson Kigali, Kigali, Rwanda

Stayed here, in two seperate rooms. Some rooms are smaller than others, but overall it's a great hotel in the city, staying true to the Park Inn brand.

The hotel was clean and tidy and the staff were friendly. The AC in my room didn’t work so they moved me to a smaller room where the AC worked. Was hoping for an upgrade not a downgrade. I would stay here again though.

I would highly recommend Park Inn by Radisson to anyone visiting Kigali. The hotel is modern and new and has all the amenities you would expect from a 4 star hotel belonging to an international chain. Great value for money. Close to all locations in the city. Excellent food and breakfast. Best of all the hotel personnel truly works hard to make guests' stay comfortable. The staff makes the hotel a 5 star plus one. I highly recommend this hotel.

Excellent customer service. Eveyone was friendly and helpful. Good value for money. 10 minutes from city center easy to reach with taxi ($ 10 ride if using hotel service). We enjoyed our stay.

Excellent hotel. Most helpful and friendly staff I have encountered in years. Good value for money and close to every tourist and business site. I highly recommend it and would make it my base in Kigali.

Visited Kigali for a conference and could not have made a better choice. Hotel recently opened (2017). Comfortable rooms and overall service. Best personnel (barmen Aristide and Sator, Emmy C, Amos etc) and breakfast team. The Park Inn made my stay comfortable and memorable.

Nice hotel, but the shower wasn't draining, and the guest next door had their TV on so loud that I couldn't do anything in my room.

It took 4 rooms to find me one that was acceptable. The first had someone in the room when I opened the door with my key at 9PM. The second had dirty towels all over the floor. The third smelled like cigarettes and had a window that opened up to street level that anyone could climb into. It took more than an hour to get the fourth room. They shrunk my sweater so its unwearable in dry cleaning. No water in the room. There was no urgency in fixing any of these issues, or any special accomidations given to me because of these massive inconveniences. I've been coming to Kigali for 5 years and will never stay here again.

A nice property which is new to the market by two years, well positioned and the brand is well known. I do however detect that bookings made with these brands, and not just Radison, via the third-party applications like Expedia and Hotels.com that the bookings are pushed to the bottom of the rooming list when room allocations are made and as a consequence you do not get rooms that have decent views et cetera et cetera you get the rooms which are less desirable.......because I have used a lot of these type of hotels over the last months and I always feel that because you didn’t book direct with the property, or with the group concerned, and that you use the third-party application where of course the rates are much keener you’re not accorded the same status as a guest who is paying full rack rate - I could of course be completely wrong.

Everything was good apart from the room where the luggage are left. My jacket and bag smelled of dampness. There were obvious signs of dampness and mold on the wall.