Total shown to be on hotels.com booking price and total paid at the hotel upon checking in was off by $75. Hotel stuff may have been misunderstood free breakfast comes with gold exclusive as additional request. We had early morning departure so we could not have breakfast anyway. Nothing states in gold exclusive promotion was available/provided. Basic service, such as booking taxi for the next day departure was also forgotten. Only good thing about this hotel is prime location, a minute walk from Termini Station. Room, service, and drink was average at the best. It is hard to recognize this hotel as five star property, certainly not comparable with other five star hotels we stayed in Rome including Waldorf Astoria or Marriot.