Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Alaya Tulum

3.5-star beachfront hotel with restaurant, near Tulum Beach

  • Free WiFi
From
P15,545

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1 / 87Alaya Tulum
Carretera Tulum Boca Paila Km 8.3, Tulum, 77780, QROO, Mexico
9.4.Exceptional.
  • Wonderful — lovely energy, great staff, delicious food, and amazing beautiful location!

    Oct 6, 2021

  • The staff was wonderful. Hotel restaurant food was great! I would highly recommend this…

    Jul 15, 2021

See all 130 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Safe
Convenient
Shopping
  • Free WiFi
  • Parking available
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 20 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Spa services

For families

  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Akun - 3 mi / 4.8 km
  • Tulum National Park - 3.1 mi / 5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean View King
  • Partial Ocean View Deluxe Double
  • Family Villa
  • Apartment with Kitchenette
  • Garden Villa King
  • Oceanfront King
  • Partial Ocean View Double
  • Panoramic Villa, 2 Bedrooms, Ocean View

What’s around

Landmarks

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Akun - 3 mi / 4.8 km
  • Tulum National Park - 3.1 mi / 5 km
  • Playa Paraiso - 4.4 mi / 7.1 km
  • Tulum Mayan Ruins - 6.8 mi / 11 km
  • Gran Cenote - 7.4 mi / 12 km
  • Las Palmas Public Beach - 3.9 mi / 6.2 km
  • Dos Aguas Park - 5.9 mi / 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive
  • Airport shuttle (surcharge)
map
See on map
Carretera Tulum Boca Paila Km 8.3, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 20 rooms

Arriving/leaving

  • Check-in time 3:00 PM-8:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Guests must share a copy of their government-issued ID or passport to the property after booking.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
  • Free offsite parking nearby

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Spa services on site
  • Bicycle rentals on site
  • Ecotours nearby

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Laundry facilities
  • Wedding services

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge

PetsPay at property

  • Contact the property at the number on the booking confirmation for details on pet restrictions

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Alaya Tulum Hotel
  • Alaya Tulum Hotel
  • Alaya Tulum Tulum
  • Alaya Tulum by Ahau
  • Alaya Tulum Hotel Tulum
  • Alaya Hotel
  • Alaya Tulum
  • Alaya Tulum Ahau Hotel
  • Alaya Ahau Hotel
  • Alaya Tulum Ahau
  • Alaya Ahau

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Alaya Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's free parking nearby.
  • Yes, pets are welcome.
  • You can check in from 3:00 PM - 8:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include La Eufemia (5-min walk), Hartwood (7-min walk), and Cenzontle (9-min walk).
  • Yes, an airport shuttle is available.
  • Alaya Tulum has spa services and a garden.
9.4.Exceptional.
  • 8.0.Very good

    N/A

    4 night romance trip, Jul 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The best hotel on the beach

    3 night romance trip, Jul 12, 2021

    Verified Expedia guest review

  • 8.0.Very good

    The staff here is amazing and goes above and beyond to ensure that you have an enjoyable stay.

    4 night romance trip, Jul 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was perfect! Enjoying the ocean view while enjoying my morning coffee.

    3 night romance trip, Jul 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff was amazing & super friendly. Ricardo and tanet were very helpful. This was my first time going to tulum I do recommend taking the roundtrip shuttle that the hotel offers felt a lot more safer. The room & beach were beautiful. Definitely will stay here if we go back to tulum.

    4 night romance trip, Jun 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We loved our stay at Alaya. We are a family of four, and stayed in the family villa. Our kids had so much fun sleeping in the bunk beds. The property is beautiful! We will definitely be back.

    3 night family trip, Jun 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff and Rodeio were great very helpful the yoga was fantastic I wish I could have stayed longer

    4 night family trip, Jun 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Rooms were like a treehouse on the beach. Everything was very clean and well kept. Staff was extremely friendly and accommodating.

    6 night trip with friends, May 17, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Nice views great beach but not worth the price.

    Location was nice. The room had black out curtains but the main entrance curtain was broken when we checked in. We had to wait for that to get repaied only for it to break again that same night. Had them fix it in the morning and again it broke later that day. The room was ok. No fridge so hope you like warm water. Housekeeping wouldnt take no for an answer as my gf was naked and leaving the shower i had to block the lady from coming in the room. We left for a while and came back to a note asking for tips. Everybody here ask for tips left and right. Annoying. The beach was very nice and the food from the kitchen was great. The best restaurant on the beach is right across the street from the hotel. Was thrilled with alaya but also wasnt disappointed. I dont think its worth the price though. They did however set transportation back to the airport for us which came with a price but made our job easier.

    2 night trip, May 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location right on the beach!

    5 night family trip, Apr 11, 2021

    Verified Expedia guest review

See all 130 reviews