All properties in Zhangjiajie, Hunan, China

Crowne Plaza Zhangjiajie Wulingyuan, an IHG Hotel

4-star hotel in Wulingyuan with 2 restaurants and outdoor pool

  • Free WiFi and free parking

Image gallery

  • Pool
  • Pool
  • Indoor Pool
  • Indoor Pool
  • Pool
Pool. Image 1 of 140.
1 / 140Pool
  • Big room and quiet, comfortable bed but temperature of swimming pool is cold.

    Oct 11, 2019

  • Night shift check-in manager LEON was awesome. He is one of the few hotel managers in…

    Jun 19, 2019

See all 27 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Gym

Property highlights

Main amenities

  • 698 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Fitness center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Garden

What’s around

  • In Wulingyuan
  • Wulingyuan Scenic and Historic Interest Area - 17 min walk
  • Yellow Dragon Cave - 6.9 mi / 11.1 km
  • Zhangjiajie Grand Canyon - 14.3 mi / 23.1 km
  • Wulingyuan Scenic Reserve - 15.1 mi / 24.3 km
  • Puguang Temple - 22.9 mi / 36.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 2 Twin Beds (Crowne)
  • Superior Suite (Crowne)
  • Executive Room, 1 King Bed (Crowne)
  • Deluxe Room, 1 King Bed (Crowne)
  • Deluxe Suite (Crowne)
  • Executive Suite (Crowne)
  • Executive Room, 2 Twin Beds (Crowne)
  • Presidential Suite (Crowne)
  • Deluxe Room (Crowne Plaza)
  • Superior Suite (Crowne Plaza)


  • In Wulingyuan
  • Wulingyuan Scenic and Historic Interest Area - 17 min walk
  • Yellow Dragon Cave - 6.9 mi / 11.1 km

What’s around


  • In Wulingyuan
  • Wulingyuan Scenic and Historic Interest Area - 17 min walk
  • Yellow Dragon Cave - 6.9 mi / 11.1 km
  • Zhangjiajie Grand Canyon - 14.3 mi / 23.1 km
  • Wulingyuan Scenic Reserve - 15.1 mi / 24.3 km
  • Puguang Temple - 22.9 mi / 36.8 km
  • Great Gate at Tianmen Mountain - 23.4 mi / 37.6 km
  • Bailong Elevator - 23.4 mi / 37.6 km
  • Zhangjiajie National Forest Park - 29.5 mi / 47.5 km
  • Tianmen Mountain Cable Car - 26.7 mi / 42.9 km
  • Tianmen Mountain - 30.3 mi / 48.7 km

Getting around

  • Zhangjiajie (DYG) - 52 min drive

At a glance

Hotel size

  • This hotel has 698 rooms
  • This hotel is arranged over 7 floors


  • Check-in time 2 PM-6:00 PM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Barbecue grills

Things to do

  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Golfing on site
  • Yoga classes/instruction on site

Working away

  • 24-hour business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • TV
  • Pay movies
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Special features


Muslim Sepecialty Restaur - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Element All-Day-Dining Re - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

Small print

Also known as

  • Crowne Plaza Zhangjiajie Wulingyuan Hotel
  • Crowne Plaza Zhangjiajie Wulingyuan, an IHG Hotel Hotel
  • Crowne Plaza Zhangjiajie Wulingyuan, an IHG Hotel Zhangjiajie
  • Crowne Plaza Zhangjiajie Wuli
  • Crowne Plaza Zhangjiajie Wulingyuan

Optional extras

Rollaway beds are available for CNY 280.0 per night


Pool access available from 6:30 AM to 11 PM.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Crowne Plaza Zhangjiajie Wulingyuan, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 6:30 AM to 11 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - 6:00 PM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Chinese cuisine. Nearby restaurants include Cheap food (11-min walk), Chinese restaurant (12-min walk), and Tang Shi Fu (12-min walk).
  • Have fun during the warmer months with activities such as rock climbing. Additional recreation onsite includes basketball and yoga. Enjoy a swim in the indoor and outdoor pools after a day out and about. Crowne Plaza Zhangjiajie Wulingyuan, an IHG Hotel also has a fitness center and a garden.
  • 10.0.Exceptional

    Good Hotel to stay and relax

    Great hotel

    Rahamat, 4 night romance trip, Jun 15, 2019

    Verified guest review

  • 6.0.Good

    So so service

    One female, pregnant manager was very nice and helpful but other people at the front and another manager were not helpful at all, not looking for a solution and just saying they don’t know something or they don’t have something. They were also too chill and unconcerned about the guests, chatting amongst themselves.

    2 night romance trip, May 15, 2019

    Verified guest review

  • 10.0.Exceptional

    a hotel with good service and convenient location

    The service was excellent, the breakfast spread was good and delicious. Bed and room comfortable and quiet. Locality is at the Zhangjiajie TianZhiShan entrance about 5 mins by car. Parking is free and easy. Walking to the main street is about 5 mins where u can find food and to do some shopping. If you wish to have a easy way to tour zhangjiajie park with little walking, we did it by parking our car at the basement car park at the tianzhishan entrance. Paid the entrance fee of 228 yuan per head, take their shuttle bus to the cable car (72 yuan per haed) station up to tianzhishan, spectacular view. From there take the connecting shuttle bus to He Long park where there is a McDonalds and more sight seeing. Connecting again by bus provided to tian xie di yi qiao and skip the sight seeing there if u are not energetic, instead ask for direction and a 5 min-walk to take the bai long tian ti (lift costs 65 yuan) down to base station, at the base of the lift, take the shuttle bus again back to the tian zhi shan entrance where the car was parked. All in all u need about 5 hours. In this sense, the hotel is central to the planned activities. U may also drive up to another xin mu kang park entrance westward and the drive is scenic and relaxing, it's free as u are not entering the park. It's a 1 hour leisure drive. We enjoyed our stay in Crown plaza and it's very restful. We had dinner in the restaurant too and find the food good.

    Keet Yee, 1 night romance trip, May 11, 2019

    Verified guest review

  • 10.0.Exceptional

    Beautiful property located conveniently by the entrance of the National forest park and also right by a theater with great performances.

    3 night family trip, Feb 22, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Great location and service

    Crowne plaza is in a great location, just next door to the wulingyuan National park and the nightly performance theater. The manager was very helpful in resolving a mixup regarding 2 twin beds and 1 double bed rooms, I appreciate her help!

    BERRICK, 3 night business trip, Nov 2, 2018

    Verified guest review

  • 10.0.Exceptional

    Ranked it the best at Wulingyuan.

    Location is great. It takes just about 10-minute walk to the entrance of the national park, and about 40-minute ride to the airport. The room is spacious, clean and the bed is comfortable. The air-conditioner works as expected (in contrast to other self-claimed 5-star hotels in Zhangjiajie city). The surrounding environment is quiet, but the bustling area is not far away. The local version of ‘Phoenix City’ is within 15-minute walking distance. The breakfast is great with lots of variety. The reception staff are friendly and helpful. Overall, I had a happy experience.

    Sau Cheong, 4 night romance trip, Oct 16, 2018

    Verified guest review

  • 8.0.Very good

    First time stay in Zhangjaijie

    This is an interesting situation - IHG has built a HUGE hotel in Zhangjaijie, in anticipation of the area eventually developing a big tourism industry. Looks like there is a big mall under construction right across the street - will be interesting to see in a few years. The hotel itself is very nice, feels like it is less than 2 years old, but not busy at all. For the size of the rooms prices are reasonable. Good western food in the restaurant, go into town if you want local/Chinese food. Indoor pool looked really nice, but we didn't have time to try it our. Only complaint is regarding the room cleaning. The carpet seemed to have a lot of stray fiber, and it looks like they don't vacuum the carpets every day.

    1 night romance trip, Oct 10, 2018

    Verified guest review

  • 6.0.Good

    Very nice hotel. Hotel is clean and modern looking. Hotel staff is not very helpful. There is 1-2 staff members that speak limited English, but enough to get by. There’s a definite need for improvement in the customer service department. They couldn’t provide a map of the National Park, I had to find one on my own. I asked the hotel staff for a taxi, they asked me to wait as one was coming. Waited 15 mins, I decided to get one myself off the street. The worst part of it all was when my flight was canceled and needed to make a local call at the front desk. They told me they cannot help me. A guest at the hotel offered to lend me their mobile phone to make a local call as I didn’t have local SIM card. I travel a lot and normally stay at SPG/Marriott properties. This was the first time staying at the Crowne Plaza and didn’t expect to experience such horrible service as this was one of the higher priced hotels in the area. If I ever travel back to Zhangjiajie, I would prob choose another hotel that will provide better service.

    Kitten, 2 night trip, Sep 5, 2018

    Verified Expedia guest review

  • 8.0.Very good

    All staff are very friendly and helpful. Special thanks to the tour guide introduced by the hotel, 一黄婕,she is a very caring person and looks after very details of my itinerary. She also seeks to understand what each customer wants and keep them happy. Also thanks to both Cookie (Beverage) and 珊珊 (Tour desk) for their warm hospitality. Regards, Bill Chow (stayed here between 2 to 6 Sep 2018)

    Bill, 4 night trip, Sep 2, 2018

    Verified Wotif guest review

  • 10.0.Exceptional

    閑散期(年末年始)に行ったので、外は寒く、客はとても少なかったです。そのため、シャワーのお湯がぬるかったのですが、丁寧に対応いただきました。(水をしばらく出しっぱなしにする(笑) )  部屋にはバスタブもあり、とても快適でした。

    3 night family trip, Dec 29, 2020

    Verified Expedia guest review

See all 27 reviews